On theme customization changes not updating

This topic has 5 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Tony Rodriguez

  • Avatar: Melad
    Melad
    Participant
    December 7, 2023 at 17:48

    The issue is after doing the header changes the changes just show on the customizer, not on the live website website

    4 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 8, 2023 at 06:05

    Hello, @Melad,

    Thank you for contacting us and for using XStore.

    1/ We have carefully reviewed your request and upon examination, it appears that the issue you are experiencing is related to a cache problem on your end.

    Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling it.

    2/ If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

    3/ Please read our theme documentation: https://xstore.helpscoutdocs.com/article/139-cant-see-changes-in-the-header-on-the-home-page

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team.

    Avatar: Melad
    Melad
    Participant
    December 8, 2023 at 11:25

    Have already tried it but the issue still there

    Avatar: Melad
    Melad
    Participant
    December 8, 2023 at 11:29

    am doing custom CSS for the color changes of header because from customizer am not able to update anything

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 8, 2023 at 12:05

    Hello, @Melad,

    We hope this message finds you well. To assist us in comprehending the issue you are encountering, we kindly request that you provide a brief video clip demonstrating the specific changes you are attempting to make on your site that are not being reflected as expected.

    This will enable us to accurately replicate the issue on our end. You may record the video and share it with us through the following link: https://streamable.com/

    We appreciate your cooperation and look forward to your response.

    Best Regards,
    The 8Theme Team

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