Forum Replies Created

Viewing 30 posts - 7,381 through 7,410 (of 13,904 total)
1 2 3 … 246 247 248 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    You are Welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day.

    This topic is now closed.

    Kind Regards,
    8theme team.

    #376241 Copied In reply to: How to change shop page categories top bar
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @BB,

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

    Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

    We appreciate your understanding.

    If you have any more questions or need additional support, please don’t hesitate to ask.

    Kind Regards,
    8theme team.

    #376240 Copied In reply to: how do I display a couple of text fields in the product card in the product archive
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ahmed Deeb,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you review and adhere to the instructions provided in our theme documentation to enable user registration on your website. You can access the relevant guide at the following link: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/.

    We are optimistic that this resource will effectively address your concerns. Should you require further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #376238 Copied In reply to: How do buyers register an account on my website i cant find it? I only see login https://evoanime.c
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rohit,

    Thank you so much for purchasing our theme and contacting our support center.

    Should you be interested in displaying the product attributes on your items, we kindly invite you to view our instructional video on variation swatches. We believe this resource will provide you with the guidance necessary to address your needs. https://www.8theme.com/documentation/xstore/video-tutotials/variation-swatches/

    We hope this solution proves to be beneficial for you. Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    #376237 Copied In reply to: Product attributes not displaying in single product view
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @proyectoswebit,

    Thank you for your response.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes implemented.

    Additionally, we have updated the search icon color for enhanced visibility and consistency across your site. On the homepage, the search icon has been changed to white, while on all other pages, it has been set to black. Please refer to the attached images for a visual reference of these adjustments. https://ibb.co/yyvRJR0 and https://ibb.co/QMPKHtV

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #376236 Copied In reply to: Header – colour not change when scroll down
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @alex91,

    We kindly request that you locate and translate the specified string within the Loco section, under Themes, for the XStore theme files. Once completed, please ensure to save the changes to the settings.

    For your convenience, we have provided images for reference.

    https://ibb.co/tbLYgMd
    https://ibb.co/0cwwckG

    We trust that this will rectify the issue at hand.

    Warm regards,
    The 8Theme Team

    #376198 Copied In reply to: J’aimerais traduire la section avis sur la page produit
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @BB,

    We hope this message finds you well.

    1) We wish to inform you that, as of the present time, our product archive does not feature a specific theme setting or functionality that allows for the addition of a “text field.” We appreciate your inquiry on this matter.

    2) Should you desire to modify the color of the Wishlist icon via Custom CSS, we kindly ask that you adhere to the following instructions:

    a) Please proceed to ‘XStore’ followed by ‘Theme Options,’ then ‘Theme Custom CSS,’ and finally ‘Global CSS.’
    b) Copy and paste the CSS code provided below into the appropriate field:

    .etheme-product-grid-item .footer-inner .xstore-compare[data-action=remove] .et-icon, .etheme-product-grid-item .footer-inner .xstore-wishlist[data-action=remove] .et-icon {
    color: #d70707;
}

    We trust these guidelines will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

    Yours sincerely,
    The 8Themes Team

    #376193 Copied In reply to: how do I display a couple of text fields in the product card in the product archive
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    We would like to inform you that our current theme does not offer a dedicated feature to display the estimated reading time for each post. Nevertheless, we are pleased to provide guidance on the features that are available within our theme.

    To include information such as the date of the blog post, the number of views, comments, and the author’s name, you may utilize the “Show Byline” feature. To configure this setting, please follow the instructions below:

    1. Navigate to “XStore” followed by “Theme Settings.”
    2. Proceed to the “Blog” section.
    3. Under “Single Post” and “Blog Layout,” you will find various options to customize the display of information on your blog posts.

    Should you require further customization or assistance, we invite you to share additional details with us, and we will endeavor to provide the necessary support.

    For a comprehensive visual guide, please refer to the image at this link:
    https://imgur.com/a/YkkJMlz

    Additionally, to set the publish date for your blog post, please adhere to the following steps:

    1. Access your WordPress dashboard.
    2. Click on “Posts” and select the post you wish to modify.
    3. In the default editor, locate the “Publish” box on the right sidebar.
    4. Click the “Edit” link adjacent to the publish date.
    5. Set your preferred date and time for the blog post.
    6. Confirm your changes by clicking the “Update” button.

    For a detailed visual guide, please visit the following link:
    https://imgur.com/a/IhlIgYY

    This procedure will allow you to set the publish date for your blog post according to your specifications. Should you experience any difficulties or have additional inquiries, please do not hesitate to contact us.

    Yours sincerely,
    The 8Themes Team

    #376189 Copied In reply to: I would like to display the latest post Update
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    We hope this message finds you well. Kindly follow the instructions provided below to implement the necessary CSS code adjustments to your website:

    1. Navigate to Xstore >> Theme Options >> Theme Custom CSS >> Mobile and Tablet, and insert the following CSS code. Once you have done so, please clear your browser cache and revisit your site to observe the changes.

    .single-post .page-heading .title {
    display: none !important;
}

    2. We regret to inform you that the customization you are requesting is not feasible. This is due to the fact that all reviews, regardless of their quantity, share the same CSS classes, which prevents the CSS from being applied correctly in the manner you have specified.

    3. For global CSS adjustments, please copy and paste the following code into Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. After applying the code, ensure that you clear your browser cache before checking your site again.

    .single-post .content ul {
    padding-left: 40px !important;
}
.single-post .content ol {
    padding-left: 40px !important;
}

    We appreciate your attention to these matters and thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    #376188 Copied In reply to: Post Breadcrumbs hide behind post background in Desktop When i choose the 5th layout in single Post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    We appreciate your diligence in notifying us about the concern regarding the ‘Mobile device buy with Apple Pay showing twice’. In order to ascertain whether this anomaly is confined to our theme, we kindly request that you conduct a test using some of the default WordPress themes, such as Twenty Twenty-Four or WooCommerce Storefront. This examination will enable us to determine if the issue is intrinsic to our theme.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Should the issue continue to manifest, or if you have any additional inquiries, please do not hesitate to reach out. Our team is committed to providing you with the necessary support.

    Furthermore, we recommend reviewing the official documentation to ensure that the extension has been configured correctly: https://woo.com/document/woopayments/payment-methods/apple-pay/

    We look forward to your response and are eager to resolve this matter to your satisfaction.

    Yours sincerely,
    The 8Themes Team

    #376187 Copied In reply to: Mobile device buy with apple pay showing twice
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for contacting us and for using XStore.

    We are reaching out to inquire if the issue you’ve encountered continues to occur only with our theme. For diagnostic purposes, could you kindly switch to the Storefront and Twenty Twenty Four (default WooCommerce theme and default WordPress Theme) temporarily and inform us of the outcome?

    We kindly recommend that you take a complete backup of your site before proceeding.

    Your cooperation in this matter is greatly appreciated, as it will help us provide you with the most effective support.

    If the problem persists independently of the activated theme, we would recommend you contact the WooCommerce support. https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team.

    #376186 Copied In reply to: password reset emails not been sent when customers set to reset or new customer registration
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Divorah,

    We appreciate you contacting us regarding your concern about blurriness in preview images.

    To resolve this issue, we kindly ask you to follow the instructions provided:

    1. Navigate to WooCommerce > Settings > Products > Display > Image Size within your dashboard.
    2. Adjust the image size settings for catalog images to the appropriate dimensions.

    For guidance on determining the optimal image size, please refer to the following resource: https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Should you require any further assistance, please do not hesitate to reach out.

    Yours sincerely,
    The 8Themes Team

    #376185 Copied In reply to: Inquiry Regarding the Blurriness of Preview Images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @joebuston,

    We appreciate you contacting us for assistance. To tailor the layout of your pages using the XStore theme, we kindly ask you to follow the instructions provided below:

    1. Log in to your WordPress dashboard.
    2. Navigate to ‘XStore’ followed by ‘Theme Settings’.
    3. Within the Theme Options, seek out and select “Woocommerce(Shop).”
    4. Proceed to “Cart and Checkout Layout.”
    5. Here, you will encounter several layout options to choose from:

    – Classic
    – Multisteps
    – Separated

    Please feel free to explore these configurations to determine which layout best suits your vision.

    For a comprehensive visual walkthrough, we invite you to view the images at the following links:
    – https://imgur.com/a/Lun9hpt
    – https://imgur.com/a/disa9xy

    Should your intention be to specifically alter the placement of the logo across various devices, this can be achieved by applying Custom CSS code.

    We trust this information will be of value to you. Should you require further assistance or have any additional questions, please do not hesitate to reach out.

    Yours sincerely,
    The 8Themes Team

    #376184 Copied In reply to: cart/checkout logo needs to be reordered
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Awatif,

    Thank you for contacting us and for using XStore.

    You can modify the text in Loco > Themes > the Xstore theme files, XStore core plugin files and publish the changes. After that, please clear your browser cache and check back.

    Attached are images for your reference. Under the Private Content Area.

    Additionally, please read our theme documentation : https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We hope this will resolve your issue.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #376182 Copied In reply to: J’aimerais traduire la section avis sur la page produit
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @HUSSTLE,

    Thank you for contacting us and for using XStore.

    We are writing to inform you that your recent request has come to our attention. However, we find that the details provided are somewhat ambiguous, and we would greatly appreciate it if you could elaborate on the specifics of your issue or the objective you wish to achieve. This will enable us to review your situation thoroughly and offer the most appropriate assistance.

    Furthermore, to enhance our understanding and ensure that we address your concerns accurately, we kindly request that you provide us with a screenshot or a video that illustrates the issue at hand.

    We value your cooperation in this matter and are committed to resolving your request promptly.

    Thank you for your attention to this request.

    Best Regards,
    The 8Theme Team

    #376180 Copied In reply to: Sticky Cart – combine product options; add to cart, buy now and add to quote
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @W2M,

    Thank you for using our theme and for contacting us.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, we have implemented a CSS code update within the XStore theme options, specifically in the Theme Custom CSS under the Global CSS section. This adjustment has addressed the concern you brought to our attention. Please find attached images that illustrate the modifications made.

    https://ibb.co/H2KDFrK
    https://ibb.co/prGJszm

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    #376179 Copied In reply to: Problem with canvas menu in tablet and mobile view although Z index is set correctly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    We hope this message finds you well.

    Should you be interested in altering the assortment of products displayed on your shop’s main page, beneath the static block, we kindly ask that you adhere to the following instructions:

    1. Please navigate to the following path within your dashboard: XStore >> Theme Settings >> WooCommerce (Shop) >> Product Catalog.
    2. Within the ‘Product Catalog’ section, you will encounter three distinct settings:
    – Shop Page Display: Here, you can select the preferred content for your main shop page, with options to show products, categories, or a combination of both.
    – Category Display: This setting allows you to specify the presentation of products and categories on the main shop page.
    – Default Product Sorting: This option enables you to define the default sorting order of products in the catalog, with choices such as popularity, average rating, and sorting by price or name in ascending or descending order.

    Please adjust these settings to suit your requirements. For further clarification and a visual representation, you may consult the images provided at the following links:
    – https://imgur.com/a/RLFs5U3
    – https://imgur.com/a/l5ljiNW

    In the event that your intention is to completely revamp the selection of products on the shop page, it will be necessary to construct a custom shop page layout. This can be achieved by utilizing the Xstore Archive Builder in conjunction with the Elementor page builder. For comprehensive guidance on this process, please refer to our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We trust that the above information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

    Yours sincerely,
    The 8Themes Team

    #376178 Copied In reply to: How to change shop page categories top bar
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    1. We are delighted to inform you that the issue you encountered with your website has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache. The problem stemmed from a conflict with your custom CSS code. We have taken the liberty of commenting out the problematic code and implementing new CSS. For a clearer understanding, please refer to the following screenshots:

    – https://ibb.co/fNrKqYg
    – https://ibb.co/MkQ2JPr

    2. Additionally, to remove the post title from the comment section, please insert the CSS code provided below into the following path on your website: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Once you have done this, please clear your browser cache and review your site to confirm the changes.

    .single-post .comments h4.title-alt span {
    display: none !important;
}

    3. Lastly, we would appreciate it if you could provide us with a screenshot to clarify which list space you are referring to. This will enable us to assist you more effectively.

    We value your cooperation and look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    #376177 Copied In reply to: Post Breadcrumbs hide behind post background in Desktop When i choose the 5th layout in single Post
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rodlens Hora,

    Thank you for contacting us and for using XStore.

    We regret to inform you that your recent request has come across as somewhat ambiguous. To ensure we can offer you the most accurate and efficient assistance, we kindly ask that you provide a more detailed explanation of the issue at hand, as well as your specific objectives.

    Furthermore, to facilitate our understanding and expedite the resolution process, please include any relevant example URLs of the content in question. Additionally, we would appreciate it if you could identify the third-party plugin with which you are experiencing difficulties.

    For a more comprehensive assessment of the problem, we suggest recording a video that captures the issue in its entirety. Once recorded, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the link with us.

    Your cooperation is highly valued, and we eagerly await your response to proceed with the necessary support.

    Warm regards,
    The 8Theme Team

    #376176 Copied In reply to: I would like to display the latest post Update
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ritik Kumar,

    Thank you for your response.

    1/ We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Four (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

    We kindly recommend that you take a complete backup of your site before proceeding.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team.

    #376175 Copied In reply to: search option is not working properly in my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @proyectoswebit,

    We kindly request that you review the private content area at your earliest convenience.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #376173 Copied In reply to: Header – colour not change when scroll down
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @oceaneokio,

    It is our pleasure to notify you that the issue you reported has been successfully addressed. We have deactivated the “WP Fastest Cache” plugin on your website, which has resulted in the restoration of its proper functionality. For your convenience, we have prepared a video tutorial that can be accessed via the link below to assist you further:
    https://streamable.com/zwfq5u

    We kindly ask that you clear your browser’s cache before revisiting your site to ensure the changes take effect.

    Should you require any additional assistance, please do not hesitate to reach out to us.

    Yours sincerely,
    The 8Themes Team

    #376133 Copied In reply to: thanks for your help, since all the updates
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ritik Kumar,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with the URLs of the products related to the issue you have encountered. Additionally, for a more comprehensive understanding of the problem, we would appreciate it if you could capture a video demonstrating the issue at hand.

    Once the video is recorded, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

    By furnishing us with this information, we will be better equipped to examine the matter and offer you the necessary assistance.

    Thank you for your cooperation.

    Warm regards,
    The 8Theme Team

    #376122 Copied In reply to: search option is not working properly in my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gewoonbovenaan,

    I hope this message finds you well.

    We would like to inform you that there is no inherent functionality within the image element to produce a flash effect upon hover. However, you may consider utilizing alternative options within the element’s settings to approximate the effect you are seeking. For guidance on hover effects available in Elementor, please view the instructional video at the following link: https://elementor.com/blog/v150-hover-effect/.

    Additionally, We recommend using our banner element for a straightforward solution. By removing any text from the banner, you will be left with an image that exhibits the desired hover effect. This particular effect was specifically designed for use with the banner element. For examples of banners and to understand how to replicate them, please visit https://xstore.8theme.com/elementor/demos/minimal-fashion02/banner-element/. You may also find the ‘Live Copy’ feature helpful, further details of which can be found here: https://www.8theme.com/documentation/docs/elementor-live-copy-option/.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    #376121 Copied In reply to: add flash effect from banner to a simple image.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @coffeedog,

    1. We have taken the time to review your website in response to the concerns you raised about the functionality of the brand and category features within the panel. Upon examination, we are pleased to inform you that both the Category and Brand widgets are operating correctly on the shop page sidebar. It is worth noting that occasionally, issues with the browser cache can lead to such discrepancies. We kindly ask that you clear your browser’s cache and then revisit your site to see if the issue persists.

    For your convenience, we have prepared a visual guide to assist you with this process. You can access the video tutorial via the following link: https://streamable.com/50nezj

    1) We appreciate your vigilance in reporting the matter concerning the ‘Filter Product by Categories’ widget. This particular widget is designed to display only the parent categories, which explains why only two categories were visible, as these are the only parent categories to which products have been assigned on your site.

    Should you wish to include child categories in the display, we suggest utilizing the ‘Product Categories’ widget that comes standard with WordPress. This widget is capable of showing both parent and child categories, thus offering a more complete view of your product categories and their related items.

    For further clarification, please refer to the images provided at the following links:
    https://imgur.com/a/9vahVx4
    https://imgur.com/a/Up1mYRx

    2) As for the Brands section, it currently showcases only two brands, which corresponds to the number of brands that have been assigned to your products. To feature more brands in the frontend, additional products will need to be associated with those brands.

    A detailed visual guide on this topic is available at the link below for your reference:
    https://imgur.com/a/qmRXZe9

    We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

    Yours sincerely,
    The 8Themes Team

    #376120 Copied In reply to: neither the brand nor the categories in the panel work for me
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @W2M,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, the solution involved the addition of CSS code. This was implemented under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

    Attached, please find images that serve as a reference for the adjustments made. https://ibb.co/kGCtfjQ and https://ibb.co/wStvkbY

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #376119 Copied In reply to: Productpage shopping basket button not in alignment with the grid
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @khurram virk,

    We appreciate you reaching out and providing the URLs for the products in question. Upon thorough examination, we have tested each of the products you mentioned, and we are pleased to inform you that all the SKU searches are functioning correctly without any issues detected.

    For your convenience, we have recorded a comprehensive video demonstrating the process. You are invited to view the video at the following link:

    https://www.veed.io/view/8a6e7faf-7d58-42a8-b3b6-3ddc29e81394?sharingWidget=true&panel=share

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #376113 Copied In reply to: Product Search Bar is not showing all SKUs
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @oceaneokio,

    I hope this message finds you well.

    1) We kindly request that you temporarily deactivate all third-party plugins not included with the XStore theme, as detailed in our documentation: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Following this, please clear your web browser’s cache and verify if the issue persists. It is possible that one of the non-standard plugins is causing the problem you are experiencing.

    2) We are eager to provide you with the highest level of support. To do so effectively, we require access to your site’s WordPress Admin panel. Please provide the following credentials at your earliest convenience:

    – WP Admin URL:
    – WP Admin Username:
    – WP Admin Password:

    For guidance on where to find this information, you may refer to the visual instructions provided here: https://imgur.com/a/Lr0pZB0

    Please note: It is imperative that you create a complete backup of your website before sharing your WP Admin details with us. This will ensure that your data remains safe while we perform the necessary plugin modifications and debugging procedures to address your issue.

    We appreciate your cooperation and look forward to resolving your concerns promptly.

    Yours sincerely,
    The 8Themes Team

    #376110 Copied In reply to: thanks for your help, since all the updates
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Melad,

    We hope this message finds you well. To assist us in comprehending the issue you are encountering, we kindly request that you provide a brief video clip demonstrating the specific changes you are attempting to make on your site that are not being reflected as expected.

    This will enable us to accurately replicate the issue on our end. You may record the video and share it with us through the following link: https://streamable.com/

    We appreciate your cooperation and look forward to your response.

    Best Regards,
    The 8Theme Team

    #376109 Copied In reply to: On theme customization changes not updating
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We appreciate your inquiry and are pleased to assist you.

    We would like to inform you that while an exact match may not be available, you have the capability to craft a slider in any style that suits your needs using Slider Revolution. This versatile plugin can be seamlessly integrated into your website. Additionally, our XStore theme is equipped with a suite of premium plugins, including Slider Revolution, to enhance your website’s functionality.

    For comprehensive insights into Slider Revolution, we encourage you to consult the official documentation available at the following URL:
    https://www.sliderrevolution.com/

    Moreover, XStore Elements provides an array of options to customize your website’s design to align with your specific aesthetic preferences. To explore the full range of design possibilities with XStore Elements, please visit our detailed guide at:
    https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

    We trust this information will be valuable to you. Should you require further assistance or have any additional questions, please do not hesitate to contact us.

    Yours sincerely,
    The 8Themes Team

    #376091 Copied In reply to: Elements, sections, features replicated on X-Store?
  • 1 2 3 … 246 247 248 … 462 463 464
    7,381–7,410 of 13,904 posts
Viewing 30 posts - 7,381 through 7,410 (of 13,904 total)
1 2 3 … 246 247 248 … 462 463 464