Eshop pages pagination problem after upgrade

This topic has 6 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

  • Avatar: AlphaSolutions
    AlphaSolutions
    Participant
    December 7, 2023 at 11:21

    Good day,

    can I ask for your advice. When upgrading the e-shop of our client petiteprovence.cz, there will be a problem when browsing product categories, or when switching pages. Specifically, for example:

    https://dev.petiteprovence.cz/kategorie-produktu/domecky/

    so the page renders correctly when i click 2 for the next page the top static block doesn’t render.

    When I install a new wordpress and your template on the same hosting, everything works fine, see here:

    https://test.petiteprovence.cz/shop/

    If I click on 2 here, the upper static block will be rendered.

    Can you please advise me? Thank you.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 7, 2023 at 13:55

    Hello, @AlphaSolutions,

    I hope this message finds you well.

    We kindly request that you temporarily deactivate all third-party plugins on your website, with the exception of those that are essential or recommended by the theme. Following this action, please clear your web browser’s cache and revisit your site to determine if the issue has been resolved.

    It is possible that a conflict with one or more additional third-party plugins is causing the problem you are experiencing. Should deactivating these plugins rectify the issue, we advise you to reactivate each plugin individually. This step-by-step process will help identify the specific plugin responsible for the conflict. Once identified, we recommend contacting the plugin’s author for further assistance.

    If the problem continues to persist, we would appreciate it if you could grant us temporary administrative access to your WordPress dashboard. This will enable us to conduct a more thorough investigation. You can provide us with the necessary credentials by creating a new user account with administrative privileges and sharing the username and password with us through the secure Private Content area.

    Please note that it is crucial to back up your entire website before proceeding with the aforementioned steps. This precautionary measure ensures that your site’s integrity is maintained and that no data is lost during the troubleshooting process.

    We are committed to assisting you in resolving this matter and look forward to your prompt response.

    Yours sincerely,
    The 8Themes Team

    Avatar: AlphaSolutions
    AlphaSolutions
    Participant
    December 7, 2023 at 14:55

    Good day,

    thank you for answer. I tried deactivating the plugins even before I wrote to you. Unfortunately it didn’t help.

    I already sent you the logins in the last message in the private section, this is a clone of the production version, so anything can be changed. Thank you.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 8, 2023 at 05:37

    Hello, @AlphaSolutions,

    We hope this message finds you well.

    We are writing to confirm that the issue you reported concerning your website has been successfully resolved. Upon investigation, we discovered that the problem stemmed from the ‘header overlap’ feature being enabled. We have since turned this feature off, which has rectified the issue.

    For your reference, we have provided screenshots below that illustrate the resolution:

    – [Screenshot 1](https://ibb.co/BqwbSt7)
    – [Screenshot 2](https://ibb.co/fFYKZ4f)

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team

    Avatar: AlphaSolutions
    AlphaSolutions
    Participant
    December 8, 2023 at 09:49

    Good day,

    thank you, this is better, but not quite the solution to my problem. I am sending screenshots. When I use your solution, a static block appears on the first page of the category, but there is a gap at the top of the menu, and there is no static block on the other pages of this category.

    https://file.alphasol.cz/s/TprFL6Hx4oHA9K7
    https://file.alphasol.cz/s/Y3RRPANfo839sq2

    When I look at the fresh install of your template and the demo data on test.petiteprovence.cz, from which our production page is based, everything behaves fine there.

    https://file.alphasol.cz/s/yyEfKRCm63TqqYZ
    https://file.alphasol.cz/s/MaoJmJoTTYxRCT6

    Can you think of a solution? Thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 11:57

    Hello, AlphaSolutions,

    We appreciate your prompt response.

    We can’t log in to your dev site https://prnt.sc/-U7fHw08Eba7 or even open it https://dev.petiteprovence.cz/kategorie-produktu/domecky/ , unfortunately. Please check.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Yours sincerely,
    The 8Themes Team

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.