This topic has 6 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler
can I ask for your advice. When upgrading the e-shop of our client petiteprovence.cz, there will be a problem when browsing product categories, or when switching pages. Specifically, for example:
so the page renders correctly when i click 2 for the next page the top static block doesn’t render.
When I install a new wordpress and your template on the same hosting, everything works fine, see here:
If I click on 2 here, the upper static block will be rendered.
Can you please advise me? Thank you.
I hope this message finds you well.
We kindly request that you temporarily deactivate all third-party plugins on your website, with the exception of those that are essential or recommended by the theme. Following this action, please clear your web browser’s cache and revisit your site to determine if the issue has been resolved.
It is possible that a conflict with one or more additional third-party plugins is causing the problem you are experiencing. Should deactivating these plugins rectify the issue, we advise you to reactivate each plugin individually. This step-by-step process will help identify the specific plugin responsible for the conflict. Once identified, we recommend contacting the plugin’s author for further assistance.
If the problem continues to persist, we would appreciate it if you could grant us temporary administrative access to your WordPress dashboard. This will enable us to conduct a more thorough investigation. You can provide us with the necessary credentials by creating a new user account with administrative privileges and sharing the username and password with us through the secure Private Content area.
Please note that it is crucial to back up your entire website before proceeding with the aforementioned steps. This precautionary measure ensures that your site’s integrity is maintained and that no data is lost during the troubleshooting process.
We are committed to assisting you in resolving this matter and look forward to your prompt response.
The 8Themes Team
thank you for answer. I tried deactivating the plugins even before I wrote to you. Unfortunately it didn’t help.
I already sent you the logins in the last message in the private section, this is a clone of the production version, so anything can be changed. Thank you.
We hope this message finds you well.
We are writing to confirm that the issue you reported concerning your website has been successfully resolved. Upon investigation, we discovered that the problem stemmed from the ‘header overlap’ feature being enabled. We have since turned this feature off, which has rectified the issue.
For your reference, we have provided screenshots below that illustrate the resolution:
Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.
The 8Theme Team
thank you, this is better, but not quite the solution to my problem. I am sending screenshots. When I use your solution, a static block appears on the first page of the category, but there is a gap at the top of the menu, and there is no static block on the other pages of this category.
When I look at the fresh install of your template and the demo data on test.petiteprovence.cz, from which our production page is based, everything behaves fine there.
Can you think of a solution? Thank you.
We appreciate your prompt response.
We can’t log in to your dev site https://prnt.sc/-U7fHw08Eba7 or even open it https://dev.petiteprovence.cz/kategorie-produktu/domecky/ , unfortunately. Please check.
Thank you for your cooperation and we look forward to hearing from you soon.
The 8Themes Team
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