Hello @Artibdfl,

Thank you for reaching out to us.

We would like to inform you that your recent request requires further clarification. To ensure that we can assist you effectively, we kindly ask that you provide a detailed description of the issue you are encountering, as well as your specific objectives or desired outcomes.

Additionally, for a more comprehensive understanding of the problem, we would appreciate it if you could capture a video demonstrating the issue. Once recorded, please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Your cooperation is greatly appreciated, and we look forward to resolving your concerns promptly.

Best Regards,
The 8Theme Team

Hello, @Suit4u.co,

I hope this message finds you well.

I am writing to follow up on the issue you reported with your website. After a thorough review of your site, I am pleased to report that the editing functions appear to be operating correctly. During my visit, I did not encounter any errors while making modifications to the website.

To assist you further, may I kindly request additional information regarding the specific problem you are experiencing? It would be extremely beneficial if you could capture a video demonstrating the issue and share it with us. This would greatly enhance our understanding of the problem and allow us to offer a more precise and effective resolution.

Additionally, for a comprehensive visual reference, please consult the image provided at the link below:
https://streamable.com/cd0vpn

We are committed to ensuring your complete satisfaction and are here to support you in resolving this matter promptly.

Yours sincerely,
The 8Themes Team

Hello, @jimmy-17,

I hope this message finds you well.

We would like to bring to your attention several critical enhancements that are required to improve the loading speed of your website. These optimizations include adjustments to CSS, serving static assets, and eliminating render-blocking resources.

To further enhance your site’s performance, we recommend the following actions:

1. Enable mobile caching to expedite page loading times on mobile devices.
2. Optimize images for mobile to ensure they are not unnecessarily large and slow to load.
3. Implement lazy loading for images and videos, which will load these elements only as they are needed.
4. Utilize a Content Delivery Network (CDN) to optimize image delivery, reducing latency and speeding up content distribution.
5. Improve the Time To First Byte (TTFB), which is the initial time taken for the server to respond to a user’s request.
6. Eliminate render-blocking resources, such as JavaScript and CSS, that can delay page rendering.
7. Reduce the overall page weight to minimize load times and enhance user experience.

For detailed instructions on how to implement these improvements, please refer to the following articles:

– Main Theme Options: https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
– How to Improve WP Rocket Settings with XStore: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
– How to Speed Up My Website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

These resources will guide you through the process of optimizing your site’s speed effectively.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Themes Team

Hello, @cindyloo,

Regarding the Elementor update issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

And about strange black frames around the site issue, please navigate to Xstore >> Theme Options and click on the publish button, after that check back to your site after clearing the browser cache.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Alyvalco,

We are delighted to inform you that the issue you reported has been successfully resolved. The root cause was identified as the improper setting of the “Contain” control box within the row design options. We have now adjusted this setting to “Theme default,” which has rectified the problem.

For further clarification and a comprehensive visual explanation, we invite you to view the instructional video provided at the links below:

– https://imgur.com/a/eXOYOVl
– https://imgur.com/a/4Vrpoip

Please note that you retain the option to modify the Control Box settings according to your preferences.

Should you have any further inquiries or require additional assistance, we encourage you to contact us without hesitation.

Yours sincerely,
The 8Themes Team

Hello, @HUSSTLE,

Thank you for reaching out to us.

We apologize for any inconvenience you may have experienced. It appears that the product URL you have provided returns a 404 error. Could you kindly provide us with an updated and accurate URL? Additionally, to assist us in better understanding the issue at hand, we would appreciate it if you could capture and share a screenshot. You may upload the screenshot to https://imgbb.com/ and then share the resulting link with us.

Furthermore, we have conducted a review of other product pages on your site and found them to be functioning correctly. For your reference, we have included screenshots of these pages in the private content area.

We look forward to your prompt response so that we may assist you further.

Best regards,
The 8Theme Team

Hello, @kbesley,

We hope this message finds you well. In order to address the issue you are experiencing, we kindly ask that you follow the outlined steps below:

1. We recommend that you switch to the XStore Parent theme if you are currently utilizing the XStore Child Theme on your website. This can be done by navigating to Appearance > Themes in your dashboard. Once you have made the switch, please clear your website’s cache and verify if the issue has been resolved. It is possible that the Child Theme may be contributing to the problem. We would appreciate it if you could inform us of the outcome.

Please ensure that you create a full backup of your website before making any changes.

2. We advise that you temporarily disable all third-party plugins, excluding those that are included with XStore (a list of which can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating these plugins, clear your browser’s cache and re-evaluate the situation. The cause of the issue may be one of the non-included plugins.

Should the problem persist, please maintain the deactivation of all third-party plugins on your website and provide us with authorization to conduct a thorough debugging process. This may involve deactivating plugins and reversing any customizations made on your site, enabling us to provide you with the necessary assistance.

Please ensure that you create a full backup of your website before making any changes.

We appreciate your cooperation and look forward to resolving your issue promptly.

Warm regards,
The 8Theme Team

Hello, @proyectoswebit,

If you want the CSS to apply exclusively to the home page, please follow these steps:

a)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
b)Replicate the following CSS code into the designated location.

.home .et_b_header-menu .menu li {
    color: #fff !important;
}
.home .sticky-on .et_b_header-menu .menu li {
    color: #000 !important;
}
.home .et_b_header-account.et_element-top-level > a svg {
    fill: #fff !important;
}
.home .sticky-on .et_b_header-account.et_element-top-level > a svg {
    fill: #000 !important;
}
.home .sticky-on .et_b_header-search.et_element-top-level .et_b_search-icon svg path {
    fill: #000 !important;
}
.home .sticky-on .et_b_header-wishlist.et_element-top-level > a svg path {
    fill: #000 !important;
}
.home .sticky-on .et_b_header-cart.et_element-top-level > a svg path {
    fill: #000 !important;
}

Note: You can change the color of the header elements as you desire.

If you have any additional questions or if there’s anything else I can assist you with, please don’t hesitate to reach out.

Yours Sincerely,
8Themes Team.

Hello, @Mac,

Thank you for reaching out to us.

To update the background image on the “About Us” page header, kindly proceed to your WordPress dashboard, then select Pages, and click on “About Us”. Once there, please edit the page using Elementor and locate the section that contains the header. Within the Style settings, you will have the option to alter the container’s background image.

For a comprehensive visual walkthrough, we invite you to view the instructional video at the following URL: https://streamable.com/d0l86n

Should you need to verify the dimensions of the image, you can do so by accessing the Style settings of the container. There you will find the “Image Resolution” option, which allows you to modify the size of the image accordingly.

For further visual assistance, please consult the image provided at this link: https://ibb.co/4pg96T7

Should you have any further inquiries or require additional assistance, please feel free to contact us at your convenience.

Yours sincerely,
The 8Themes Team

Hello, @finn,

Thank you for reaching out to us.

We are delighted to inform you that we have successfully conducted a test of the live copy-paste feature on our test site, utilizing the Microsoft Edge browser. The functionality is operating seamlessly, and we have encountered no issues.

To aid in your understanding of the process, we have prepared a video demonstration which can be viewed at the following link: https://streamable.com/yshiam. We kindly ask that you view the video in its entirety for complete guidance.

We suggest using the Microsoft Edge browser for optimal performance of this feature and would appreciate it if you could verify the functionality on your end once more.

Should you require any further assistance, please do not hesitate to contact us.

Additionally, we request that you provide the correct credentials as per the image linked here: under the private content area. If the issue persists, please feel free to get in touch with us.

We are here to support you with any further inquiries or assistance you may need.

Yours sincerely,
The 8Themes Team

Hello, @Mac,

We hope this message finds you well.

We would like to inform you that you are currently using the “Breeze” Cache plugin on your website. We have taken the initiative to purge all caches, and we are pleased to report that the issue you were experiencing has now been resolved.

For further clarification and a comprehensive visual walkthrough, we invite you to view the instructional video at the following URL: https://ibb.co/P5k7KpV

Should you have any further inquiries or require additional assistance, please feel free to contact us at your earliest convenience.

Yours sincerely,
The 8Themes Team

Hello, @sethr,

To better understand and address the situation on your site, we kindly request temporary wp-admin access. To provide this access, you can create a new user account with an administrator role via the Dashboard. Please share the following details with us privately using the Private Content area.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Before sharing your site’s wp-admin URL and access details, we recommend taking a complete backup of your site.

Yours Sincerely,
8Themes Team.

Hello, @finn,

I hope this message finds you well.

Regarding the editor issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

As for the gallery issue, it appears that you are utilizing the Elementor Pro builder instead of our proprietary theme builder for the single product page. The conditions set within Elementor Pro are currently applied across your entire site, which is why the theme options are not functioning as expected on your custom layout. To rectify this, please proceed to your WordPress Dashboard, navigate to Templates > Theme Builder > Single Product, and edit the layout accordingly. Once there, you can adjust the settings to meet your specific needs.

For your convenience, we have provided screenshots to guide you through this process:
– [Screenshot 1](https://ibb.co/zRF3wS9)
– [Screenshot 2](https://ibb.co/VqJxPgX)

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @arnoldcampos,

We appreciate your prompt provision of the accurate login credentials for your website. Upon examination of your settings, we have identified that the text you wish to translate, as indicated in the screenshot you provided (https://imgbb.com/bvfPpB8), pertains to Custom Text. This can be conveniently modified by navigating to Appearance >> Widgets and updating the Widget Titles.

For your reference, please consult the following screenshot: https://ibb.co/q981xmf

Regarding the translation of the rating section, we kindly ask that you attempt to localize these specific strings within the Core plugin and WooCommerce plugin language files. After doing so, please revisit the issue to see if the changes have been successfully applied. It is possible that these strings originate from the WooCommerce plugin.

Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @PAC,

I hope this message finds you well.

We are grateful for the access you have provided to your website. Upon reviewing your site, we have observed that the “Xstore Product Sorting Widget” has been implemented on a standard page. We would like to clarify that this widget is designed to function in a specific context.

In version 9.2 of our theme, we introduced the Product Sorting Widget, as detailed in our changelog:

ADDED: Product Sorting widget for Elementor Product Archive builder

This indicates that the widget is intended exclusively for use with the Custom Archive page created through the Elementor Product Archive builder. It is not designed to operate on any other type of page.

We trust this explanation resolves any confusion regarding the widget’s application.

Should you require further assistance or have any questions, please do not hesitate to reach out.

Warm regards,
The 8Theme Team