Forum Replies Created

Viewing 30 posts - 6,721 through 6,750 (of 13,904 total)
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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boucherie Diouri,

    Thank you for your response.

    1/ We regret to inform you that we are currently unable to access your website due to the wp-admin login credentials you have provided, which appear to be non-functional or invalid. https://imgur.com/8rqPF9m

    To proceed with assisting you effectively, we kindly request that you supply us with working/valid wp-admin login details.

    2/ Please read our theme documentation about theme update: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    3/ We kindly request that you verify you are utilizing the most recent version of the XStore theme and XStore core plugin, which can be downloaded from the following link: https://www.8theme.com/downloads/

    Should the issue persist, we would appreciate it if you could furnish us with temporary wp-admin credentials. This will enable us to conduct a thorough investigation into the matter at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #380389 Copied In reply to: Xstore update not working – error on the site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ProdbyDaan,

    We appreciate your prompt reply.

    We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your website after clearing your browser’s cache to see the changes. For your convenience, we have implemented the necessary CSS code within the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

    For your reference, we have attached an image illustrating the update. https://imgur.com/wmtEO8h & https://imgur.com/b9NeMkh

    Should you require any further assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #380380 Copied In reply to: Wrong banner sizeing when adding a Product to the Cart -Mobile AND Desktop
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @proyectoswebit,

    1/ & 2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, the CSS code was added under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

    Please find attached images for your convenience. https://imgur.com/vSEFo1i and https://imgur.com/7eRvMnG
    https://imgur.com/wxzQ3jR
    https://imgur.com/PQunWei
    https://imgur.com/fcHVOMM

    3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, the CSS code was added under the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

    Please find attached images for your convenience. https://imgur.com/a/ZfWTRpN and https://imgur.com/a/lDskm7h

    Best regards,
    The 8Theme Team

    #380348 Copied In reply to: Display of the menu on mobile and line under the header on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @buf,

    Thank you for contacting us and for using XStore.

    We understand your concern about the stock status colors in the theme. To achieve the desired color scheme based on the remaining stock, follow these steps:

    1) Navigate to XStore > Theme Settings > WooCommerce (Shop Element) > Shop Element.

    In the “Advanced Product Stock” section, set the colors for the stock statuses (full stock, low stock, and middle stock) as per your preferences.

    2)After this go to the WordPress dashboard, and edit any product.

    a)In the “Product Data” section, navigate to “Inventory.”
    b)Check the box next to “Track stock quantity for this product.”
    c)Set the “Full stock quantity” and “Low stock threshold” based on your requirements.

    For visual reference:https://imgur.com/a/3uRvNcw

    By following these steps, the stock status colors should now reflect your desired scheme:

    “In stock” (3 or more products): Green
    “There are only X products in stock” (2 or 1 left): Yellow or Orange
    “Out of stock”: Red
    If you encounter any issues or need further assistance, feel free to reach out.

    Yours sincerely,
    The 8Themes Team

    #380330 Copied In reply to: Different color for the different stock statud (but not with sold items, instead with stock items)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @pip,

    Thank you for using our theme and for contacting us.

    1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #380329 Copied In reply to: When working with Elemento, the posting function does not work properly.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kangaroo,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We kindly invite you to review our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    We trust this resource will prove to be beneficial.

    2/ Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380328 Copied In reply to: Everytime I try to install any plugin, it show me error “Plugin Installation Failed”
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ProdbyDaan,

    1/ We kindly request that you navigate to the Theme Options within your CSS code, as indicated by the red box in the attached screenshot. Once located, please proceed to remove the ‘sticky_on’ class. After completing this adjustment, ensure to save the changes. https://pasteboard.co/TmfnxU47kPct.png

    Following the update, we recommend clearing your mobile browser’s cache before revisiting your site to confirm the changes have taken effect.

    2/ If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #380327 Copied In reply to: Wrong banner sizeing when adding a Product to the Cart -Mobile AND Desktop
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kia,

    Thank you for bringing the product archive layout error to our attention. We understand that there is also an issue with the “hide variable products” feature not working as expected on the live site, despite functioning correctly in the customizer.

    Regarding the “hide variable products” option, we would like to clarify that the functionality is designed to work specifically on product archive pages. When enabled, it hides only the parent product of variations, displaying the variation as a simple product.

    Please note that this option does not affect the live site’s product layout but is intended exclusively for product archive pages. We have recorded a video from your site to visually guide you on how this feature works. You can view the video by following this: https://www.veed.io/view/d055021e-f141-4fb8-8c3c-1b48954b8f25?sharingWidget=true&panel=share

    We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please feel free to reach out, and we’ll be more than happy to assist you.

    Feel free to reach out if you have any further questions or if there’s anything else we can assist you with.

    Yours sincerely,
    The 8Themes Team

    #380324 Copied In reply to: Products Archive Builder Broken on Site, Unable to Edit Layout Xstore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Slavomir,

    Thank you for using our theme and for contacting us.

    1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #380322 Copied In reply to: Wishlist didnt work after clicking animation didnt work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Diego,

    Thank you for contacting us and for using XStore.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #380321 Copied In reply to: When the website loads, the slider does not load in the center
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rhass,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #380320 Copied In reply to: Page editing and can’t access to statistics
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Marco A Jimenez,

    Thank you for reaching out to us with your concern.

    1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

    2/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    Best regards,
    The 8Theme Team

    #380319 Copied In reply to: footer is not correct on the shop page ,
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello,

    Thank you for bringing this to our attention. We understand your request to globally exclude certain categories from the shop sidebar. To achieve this, please follow the steps below:

    a)Navigate to your WordPress Dashboard.
    b)Click on “WooCommerce” in the left-hand menu.
    c)Select “Products” and then choose “Categories.”

    Once you are in the Categories section, you will see a list of all your product categories. To exclude the “Wrapping” category, please locate it in the list.

    Next, hover over the “Wrapping” category, and you should see an option to delete or remove it. Click on that option to remove the category.

    For visual reference: https://imgur.com/a/cqn8g5s

    By doing this, you will globally exclude the “Wrapping” category from all category view pages, as requested.

    After making these changes, please check the shop sidebar, and the “Wrapping” category should no longer be displayed.

    Feel free to reach out if you have any further questions or if there’s anything else we can assist you with.

    Yours sincerely,
    The 8Themes Team

    #380316 Copied In reply to: Restrict Product Categories page to stop displaying few categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ryan@rrwebdesign.co.uk,

    Thank you for reaching out to us regarding the video issue you’re experiencing. We appreciate your efforts in providing additional context.

    To assist you effectively, we recommend performing a couple of preliminary troubleshooting steps:

    Cache Plugin Deactivation:
    If you are using a cache plugin, temporarily deactivate it to see if it resolves the issue. Cache plugins can sometimes cause delays in reflecting updated content on websites.

    CDN (Content Delivery Network) Deactivation:
    If you are utilizing a Content Delivery Network (CDN) with server caching, disable it temporarily to identify if it contributes to the problem.

    Please follow these steps and let us know if the issue persists. If it does, we kindly ask you to provide the following information in the private content area:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We recommend taking a complete backup of your site before proceeding with the debugging process to ensure the safety of your data.

    Thank you for your cooperation, and we look forward to resolving this matter promptly.

    Yours sincerely,
    The 8Themes Team

    #380315 Copied In reply to: live site looks differant to when editing with elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Peter,

    Thank you for reaching out to us regarding the issue with product visibility on your website. We appreciate your diligence in providing a photo to help us understand the problem better.

    Upon reviewing your concern, we have identified that the product display functionality you are referring to is facilitated through a third-party plugin called “Essential Grid.”

    To address this matter effectively and ensure a prompt resolution, we recommend reaching out to the support team of the “Essential Grid” plugin.

    They will be able to offer tailored solutions and address any technical intricacies associated with the plugin.

    We would like to guide you to explore the XStore widgets for the desired functionality. To make the most of your experience, we recommend checking out the features available in our XStore widgets. They are designed to provide the functionality you are looking for.

    Kind Regards,
    8theme Team.

    #380241 Copied In reply to: Problem with tabs – Products are not appearing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Peter,

    Thank you for reaching out to us regarding the issue with your “product gallery.” We understand the importance of having a seamless experience, and we appreciate your patience.

    After carefully reviewing your provided information, we visited your site and specifically focused on the Single product >> Gallery section. We can confirm that the changes to the appearance of the product gallery are functioning as expected.

    To provide you with visual guidance and ensure clarity, we have created a video demonstration. You can access the video by clicking on the link below:

    https://www.veed.io/view/8042af41-e700-488a-9b1a-3a4356b11a21?sharingWidget=true&panel=share

    In the video, we walk you through the steps and showcase the proper functioning of the product gallery after making appearance changes.

    If you encounter any difficulties or have additional questions, don’t hesitate to reach out to us.

    Kind Regards,
    8theme team

    #380233 Copied In reply to: Product with product gallery
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @vedran,

    Thank you for reaching out to us regarding the issue of renaming the Checkout in your XStore theme. We appreciate your inquiry and are here to assist you.

    To address this concern, we kindly recommend taking a moment to refer to our comprehensive theme documentation. Within the documentation, you will find detailed instructions on how to customize and modify various aspects of the theme, including renaming the Checkout.

    Furthermore, we suggest proceeding with the translation of the XStore theme language file, the XStore Core plugin language file, and the WooCommerce plugin language file, as outlined in our documentation.

    https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
    https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We trust this guidance will be of assistance to you.

    Kind Regards,
    8theme team

    #380232 Copied In reply to: how to rename woocommerce checkout button? button btn-checkout wc-forward
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Dimitris Polychronis,

    Thank you for bringing the mobile panel issue to our attention. We sincerely apologize for any inconvenience you may be experiencing.

    Upon visiting your site, we were unable to identify the reported problem. To assist you more effectively, we kindly request you to elaborate on the issue by creating a video or sharing images that demonstrate the concern. This will enable us to better understand the situation and provide an accurate solution.

    Your cooperation and detailed information will aid us in resolving this matter promptly. We appreciate your patience and look forward to assisting you further.

    Kind Regards,
    8theme team

    #380229 Copied In reply to: on the site in the mobile view the mobile panel does not show correctly
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Peter,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Kind Regards,
    8theme team

    #380228 Copied In reply to: Product with product gallery
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Peter,

    Thank you for reaching out to us with your concern about products not appearing in the designated tab, as shown in the photo you provided.

    To address this issue, we recommend checking the settings related to XStore Ajax Product Tabs. Please follow the steps below:

    a)Navigate to the Content section.
    b)Go to Items in the menu.
    c)In the Tab Content area, turn off the infinite loop option.

    Refer to this image for guidance: https://imgur.com/a/ZEMOxrO & https://imgur.com/a/U1ki1pS

    After adjusting these settings, check if the products now appear as expected in the designated tab.

    If the issue persists, we would like to take a closer look at your website settings to provide you with a more accurate solution. To do so, please follow these steps:

    1)Create a new account with an administrator role by going to Dashboard > Users > Add new. Refer to this image for guidance: http://prntscr.com/s3rc9m

    2)Share the username and password for the newly created account with us through the Private Content area. You can find instructions in this image: http://prntscr.com/s5mao7

    Feel free to use any email address for the new account; it does not need to be your personal email.

    As a precaution, we recommend taking a complete backup of your site before proceeding with these steps.

    We appreciate your cooperation and look forward to resolving this issue for you.

    Kind Regards,
    8theme team

    #380222 Copied In reply to: Problem with tabs – Products are not appearing
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boucherie Diouri,

    We hope this message finds you well.

    We regret to inform you that we are currently unable to access your website due to the wp-admin login credentials you have provided, which appear to be non-functional or invalid. https://imgur.com/8rqPF9m

    To proceed with assisting you effectively, we kindly request that you supply us with valid wp-admin login details. Additionally, we would appreciate it if you could provide us with FTP access. This will enable us to conduct a thorough examination and determine the best course of action to assist you.

    Should you require guidance on how to create FTP access, which includes the FTP host, FTP username, FTP password, FTP port, and FTP encryption, please do not hesitate to reach out to your hosting provider for support.

    We thank you in advance for your cooperation and look forward to resolving this matter promptly.

    Warm regards,
    The 8theme Team

    Please contact administrator
    for this information.
    #380221 Copied In reply to: Xstore update not working – error on the site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ziga32,

    You’re welcome! We are glad to hear that you were able to resolve the issue by using a smaller URL. If you have any more questions or if there’s anything else we can help you, feel free to let us know. We are here to assist you!

    Have a nice day!

    Best Regards,
    8Theme’s Team

    #380219 Copied In reply to: Something is wrong with my xcore in static blocks.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kharim,

    You’re welcome! We are glad to hear that the page editor is working well for you. If you have any more questions or if there’s anything else We can help you with, feel free to let us know. Happy editing!

    Best Regards,
    The 8Theme Team

    #380218 Copied In reply to: Accordion in the Elementor is super slow and super laggy.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Artkim,

    We have checked your site and found that there is a memory error on your site – https://prnt.sc/GbVhHgyqsbfZ Your hosting provider should be able to help you fix it. Also, you can read the next article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    We hope this helps.

    Kind Regards,
    8theme team

    #380214 Copied In reply to: I get some errors when I install the theme as demo, version_info not installed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boucherie Diouri,

    Thank you for your response.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    The 8Theme Team

    #380210 Copied In reply to: xstore update not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    You have the flexibility to customize the background of the filters section on your shop pages using the XStore Product Archive Builder. This tool allows you to create a custom Product Archive, giving you the freedom to easily personalize its appearance.

    For a more detailed guide and visual assistance, we’ve prepared a video tutorial that walks you through the process step by step. You can access the tutorial by following the link provided below:

    Video Tutorial: https://www.veed.io/view/3e521a6c-76ce-41fb-afe4-fbf678ef4c62?sharingWidget=true&panel=share

    Feel free to watch the tutorial, and if you encounter any issues or have further questions, don’t hesitate to reach out.

    Kind Regards,
    8theme team

    #380190 Copied In reply to: Show filters on shop page have a different colored background?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Artkim,

    Thank you for your response.

    1/ Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/wKn5z6x

    For this please contact your service provider and ask them to fix this.

    2/ After that again import the demo on your site. we hope this will solve your issue.

    Best Regards,
    The 8Theme Team

    #380189 Copied In reply to: I get some errors when I install the theme as demo, version_info not installed
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kharim,

    Thank you for bringing this to our attention, and we apologize for any inconvenience you’ve experienced while editing the accordion elements on your FAQs page.

    To address your concern, we’ve thoroughly investigated your site and made adjustments to the FAQ page. During our testing, we did not encounter any lag issues while editing the accordion elements. In fact, the page responded smoothly, and changes were applied promptly.

    For your convenience, we have prepared a video demonstration to visually guide you through the FAQ page editing process. Please click on the link below to view the video:

    https://www.veed.io/view/acd934f4-6db7-4da2-a77c-21733c0bc77f?sharingWidget=true&panel=share

    If, despite our efforts, you continue to experience any issues, we kindly request you to provide more specific details by sharing a video of the mentioned concern. This will greatly assist us in understanding the issue more comprehensively and allow us to provide a more accurate and effective solution.

    Kind Regards,
    8theme team

    #380183 Copied In reply to: Accordion in the Elementor is super slow and super laggy.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @gncR,

    We appreciate your prompt response.

    We are pleased to inform you that we have verified the functionality of the latest version of the WooCommerce plugin on our test site, and it is operating as expected. Additionally, we have confirmed that the most recent version of the XStore theme, version 9.2.6, is compatible with WooCommerce version 8.5.x. You can review the update history at the following link: https://xstore.8theme.com/update-history/

    We recommend that you proceed with updating to the latest versions. We kindly recommend that you take a complete backup of your site before proceeding.

    Should you encounter any issues post-update, we kindly request that you provide us with a screenshot of the problem. Furthermore, we would appreciate your authorization to conduct a thorough investigation on your site. This may involve temporarily disabling third-party plugins to identify and address the root cause of the issue.

    Thank you for your cooperation and understanding.

    Best Regards,
    The 8Theme Team

    #380182 Copied In reply to: 403 Forbidden Error when activate the WooCommerce
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Artkim,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Additionally, please let us know which demo you want to import on your site: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #380180 Copied In reply to: I get some errors when I install the theme as demo, version_info not installed
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