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I’m using the widget as per the tutorial and it says that I can’t paste it

This topic has 9 replies, 3 voices, and was last updated 5 months ago ago by Rose Tyler

finn

Participant

December 5, 2023 at 08:23

The Xstore widget is not available:
https://ibb.co/9t9JxbH
https://ibb.co/hL5rG8F

#375686 Copied Theme version: .9.2.5

8 Answers

Tony Rodriguez

Support staff

December 5, 2023 at 11:32

Hello, @finn,

Thank you for reaching out to us.

We are delighted to inform you that we have successfully conducted a test of the live copy-paste feature on our test site, utilizing the Microsoft Edge browser. The functionality is operating seamlessly, and we have encountered no issues.

To aid in your understanding of the process, we have prepared a video demonstration which can be viewed at the following link: https://streamable.com/yshiam. We kindly ask that you view the video in its entirety for complete guidance.

We suggest using the Microsoft Edge browser for optimal performance of this feature and would appreciate it if you could verify the functionality on your end once more.

Should you require any further assistance, please do not hesitate to contact us.

Additionally, we request that you provide the correct credentials as per the image linked here: under the private content area. If the issue persists, please feel free to get in touch with us.

We are here to support you with any further inquiries or assistance you may need.

Yours sincerely,
The 8Themes Team

Please contact administrator
for this information.

#375729 Copied

finn

Participant

December 6, 2023 at 03:32

This is my backend account, please check it for me so I can use your editor to make pages.

Please contact administrator
for this information.

#375829 Copied

finn

Participant

December 6, 2023 at 04:29

Why does the price not change when I select a product attribute?

https://ibb.co/Mg1P4Tr

#375830 Copied

finn

Participant

December 6, 2023 at 04:45

I changed browsers, however, it doesn’t work as you say it does with this feature.

https://ibb.co/rdSsfkP
https://ibb.co/MVjdzbT
https://ibb.co/S35YYgL

Please contact administrator
for this information.

#375831 Copied

Rose Tyler

Support staff

December 6, 2023 at 09:59

Hello, @finn,

Thank you for reaching out to us with your concern regarding the Live Paste feature.

We wish to inform you that changes have been implemented on our server and the problem is fixed.
Should you continue to experience any issues, it is likely that the problem lies with your server rather than the feature itself. We kindly request that you reach out to your hosting provider’s support service for further assistance.

Additionally, could you please specify which particular element or page you are looking to import? We are prepared to send you a file for the template import.

Here is a file of “Testimonials with Opacity” section – Testimonials with Opacity (edit a page > and import this template https://elementor.com/help/template-library/ ).

If you have any other questions, please submit new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Yours sincerely,
The 8Themes Team

#375857 Copied

finn

Participant

December 6, 2023 at 10:19

I just checked and realized that I still can’t use your paste function.

Please send me all the templates for importing, due to the long time it takes for you guys to respond quickly, I would not like to affect my progress again because of your template problems.

#375862 Copied

finn

Participant

December 6, 2023 at 11:07

They explained like I did that they have cleared the cache and other settings, however they still can’t use your templates, please import all the templates for me.

https://ibb.co/VmySJzh

#375866 Copied

Rose Tyler

Support staff

December 6, 2023 at 11:50

Hello, @finn,

We appreciate your prompt response.

Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Our developers team will be available after the weekend only.

“I still can’t use your paste function” – We kindly request that you reach out to your hosting provider’s support service for further assistance.
For instance, the cache on the server might be the source of the issue. Please disable it entirely and then test the insertion of elements to see how it functions.

Templates for importing are not ready, they can be only manually created for you by request, please let us know what section and from which page you want to get exactly, or solve the problem from your server side.

Thank you for your cooperation.

Yours sincerely,
The 8Themes Team

#375869 Copied
Tagged: comprehensive woocommerce tutorial guide, efficient woocommerce widget use, fixing wordpress widget issues, widget paste error solutions, wordpress paste functionality error, wordpress woocommerce themes troubleshooting
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