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Viewing 30 posts - 6,781 through 6,810 (of 13,904 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Suit4u.co,

    We hope this message finds you well. Thank you for reaching out to us about the mega menu display issue you’re experiencing.

    1) Upon reviewing your concern and the provided screenshot, it appears that the mega menu is displaying at the bottom of another menu, despite your efforts to resolve it. Based on our experience, such discrepancies can often be related to caching.

    To troubleshoot this issue, we recommend checking for caching interference on your site. If changes made in the Customizer are not being reflected on the page, it could indicate a caching problem. Here are the steps to temporarily disable CDN and server cache to investigate further:

    a) Disable CDN:
    If you are using a Content Delivery Network (CDN), temporarily disable it. You can usually do this from your CDN provider’s dashboard. This will ensure that the site serves content directly from your server without any CDN caching.

    b) Disable Server Cache:
    If your hosting provider has server-level caching, disable it temporarily. This is typically done through your hosting provider’s control panel or by reaching out to their support team.

    For visual reference:
    https://imgur.com/a/19BwvxZ
    https://imgur.com/a/m3UE2Ti

    After disabling both CDN and server cache, revisit your site and check if the mega menu displays correctly. If the issue is resolved, you can then re-enable caching one at a time to identify which one is causing the problem.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sina,

    Thank you for reaching out with your concern about sorting categories by name in the Mobile Menu Additional Tab. We understand the importance of having a well-organized menu on your website. Fortunately, you can achieve this by following the steps below:

    1)Create a New Menu:

    Navigate to your WordPress dashboard.
    Go to “Appearance” and select “Menu.”
    Create a new menu and name it “Categories.”

    2)Add Categories to the Menu:
    In the “Add menu items” section on the left, locate and select “Categories.”
    Add the desired categories to your menu, arranging them in the order you prefer.
    Save the menu.

    3)Navigate to Theme Settings:
    Head to “XStore” in your WordPress dashboard.
    Select “Theme Settings.”

    4)Access Header Builder:
    Inside “Theme Settings,” locate and click on “Header Builder.”

    5)Configure Mobile Menu:

    Within the Header Builder, find the “Mobile Menu” section.
    In the “Additionally” tab content, set it to “Menu.”

    6)Select Extra Tab:
    In the “Select Extra Tab” dropdown, choose the menu you created earlier, named “Categories.”

    7)Save Changes:
    Don’t forget to save your changes to ensure they take effect.

    For a step-by-step guide on resolving this issue, please refer to the image at the following link:
    https://imgur.com/a/jlEkToo
    https://imgur.com/a/g35ILk5

    By following these steps, you should have successfully sorted your categories by name in the Mobile Menu Additional Tab. If you encounter any further issues or have additional questions, please don’t hesitate to let us know.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @The1&Only,

    Thank you for reaching out to us about the challenges you’re facing with removing or changing the breadcrumbs on your product pages. We appreciate your inquiry and are here to help.

    1) To address this matter, please follow the steps below:

    Navigate to XStore >> Theme Settings >> WooCommerce (Shop) >> Single Product Builder >> Breadcrumbs.

    Here, you can customize the settings related to the breadcrumbs on the Single Product page.

    For a step-by-step guide on resolving this issue, please refer to the image at the following link: https://imgur.com/a/kH4LkBD

    2) If you wish to entirely remove the breadcrumbs, follow these steps:

    a. Navigate to XStore >> Theme Settings >> Breadcrumbs.
    b. Under the Style section, locate and click on “Breadcrumbs.”
    c. In the Breadcrumbs settings, you’ll find an option to disable them. Simply toggle the switch to turn off breadcrumbs if that’s your preference.

    For a step-by-step guide on resolving this issue, please refer to the image at the following link: https://imgur.com/a/GVycLGU

    Additionally, you can customize the style of the breadcrumbs to better suit your needs. Feel free to explore the various style options available in this section.

    If you encounter any further difficulties or have additional questions, feel free to reach out. We’re here to assist you.

    Kind Regards,
    8theme team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Youssein,

    Thank you for your response.

    You need to rename this file – https://imgur.com/eBEVprj to xstore-core-de_DE.po and https://imgur.com/MFM9uFF to xstore-de_DE.po

    After that check again.

    we hope this helps.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @kristofair8306,

    To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nonsololevents,

    We hope this message finds you well. Firstly, we would like to extend our sincere apologies for any inconvenience caused by the text size adjustment to 13. We understand the importance of a comfortable reading experience, and we regret any frustration this may have caused.

    After a thorough investigation, we want to clarify that the current text size setting of 13 is the maximum size available within the template, and unfortunately, there is no alternative option to further increase the text size. We acknowledge that this limitation may not meet your specific needs, and we genuinely apologize for any inconvenience this may have caused.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Cem U,

    Thank you for contacting us and for using XStore.

    1.Thank you for bringing this issue to our attention, and we appreciate your patience. After thoroughly investigating the matter, we’ve identified the root cause of the price filter not working on the shop sidebar.

    The shop sidebar utilizes AJAX functionality, which prevents the filter parameters from being reflected in the address bar. In contrast, the main shop page employs a different mechanism that updates the URL upon applying filters.

    To address this concern, we have disabled the AJAX-related options in XStore >> Theme options >> Shop Filters. This modification ensures that the shop sidebar filters now work seamlessly without AJAX, allowing the URL to reflect the selected filter parameters.

    For a step-by-step guide on resolving this issue, please refer to the image at the following link:https://imgur.com/a/vrkYNoq

    We appreciate your understanding and cooperation. If you have any further questions or encounter additional issues, please don’t hesitate to reach out.

    2. Should you desire to feature categories accompanied by a checkbox option, we suggest utilizing the ‘Filter Product by Categories’ widget available in XStore, as opposed to the standard ‘Product Categories’ widget. This particular widget offers the capability to present categories with checkboxes, thereby enhancing user interaction and functionality. For an illustrative guide, you may view the image at the link below:
    https://imgur.com/a/6sV9HLx

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Youssein,

    Thank you so much for purchasing our theme and contacting our support center.

    We understand that you are facing difficulties translating the “Back to Shop” button in the Mini-Cart to German. We appreciate your efforts in translating the theme and core files using Loco, and we’re here to help you resolve this issue.

    1) Follow Theme Documentation:
    We kindly request you to carefully follow the instructions provided in our theme documentation for translating the XStore theme language file, XStore Core plugin language file, and WooCommerce plugin language file. The detailed guide can be found here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ . Ensure that you have followed each step meticulously to ensure a successful translation.

    2) Provide URL and Temporary Access:
    To assist you more effectively, we kindly ask for your cooperation in providing us with the URL of your website and temporary access to the wp-admin. This will allow us to investigate the issue closely and provide you with a precise solution.

    To proceed, please follow these steps:

    a)Create a new administrator account via Dashboard (Users > Add new). Here’s a screenshot for reference: http://prntscr.com/s3rc9m .
    b)Share the username and password for the newly created account securely through the Private Content area. Here’s a guide: http://prntscr.com/s5mao7 .
    c)Any email address can be used for the new account; it doesn’t have to be your personal email.
    d)We strongly recommend taking a complete backup of your site before proceeding, ensuring the safety of your data.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nonsololevents,

    1) We are pleased to inform you that we have successfully addressed the email display issue you reported.

    To resolve this, we made the necessary adjustments using WP Bakery on the home page. Specifically, we edited the Email info box in the contact form’s content section and set the font size to 13.

    Please refer to the attached image for further guidance: https://imgur.com/a/4Oc0D9l

    2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

    For your reference, the solution involved the addition of CSS code to your site. This was done within the XStore Theme Options, specifically under the ‘Theme Custom CSS’ section and then within the ‘Global CSS’.

    Should you require visual confirmation, please refer to the attached images.
    https://postimg.cc/VrNxFWkP and https://postimg.cc/XZshXBcH

    3) To get started, log in to your WordPress dashboard navigate to the homepage edit with the help of WP Bakery, and find the specific info box associated with your contact form.
    Within the WPBakery editor, identify the title section within the info box and click on it to access the editing options. Look for a setting related to text color or a similar option. You can adjust the color using the available color picker or by entering the desired color code.
    Remember to save your changes to ensure they take effect. For a visual guide, please refer to the attached image: https://imgur.com/a/L0eaRxO

    We appreciate your patience and cooperation in this matter. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @reflecticashop,

    Thank you so much for purchasing our theme and contacting our support center.

    Thank you for reaching out with your concern about the search bar displaying on every page and affecting the content margin. We understand your need to remove this element, and we’re here to guide you through the process.

    1) To remove the search bar from the header, please follow these steps:

    a)Log in to your WordPress dashboard.
    b)Navigate to XStore > Theme Options.
    c)Additionally, XStore > Theme Options > Header builder > Search. Here, you will find all the available settings that you can adjust according to your specific needs.

    2) Once you are in the Theme Options, proceed with the following:

    a)Find and click on “Header Builder” in the menu.
    b)In the Header Builder settings, locate the specific header where the search bar is situated. It could be in the main header, top header, or bottom header.
    c)Identify the search element block in the selected header.
    d)Remove the search element block from the header. You can usually find an option or setting to disable or delete the search bar.

    Please refer to the attached image for further guidance: https://imgur.com/a/fj5F8gw

    These steps should help you achieve the desired effect by removing the search bar.

    Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Suit4u.co,

    Thank you for contacting us and for using XStore.

    To assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kia,

    Thank you for contacting us and for using XStore.

    1) We trust this message finds you well. It’s a pleasure to assist you! To better support you, could you please provide the following information in private content area:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    For a visual guide, you can refer to the screenshot here: https://imgur.com/a/Szihrwd

    Note: Kindly take a complete backup of your site first and then share your site’s correct wp-admin URL and access with us and allow us to change/remove the plugins and debug your site to solve your issue.

    2) To ensure we provide you with the most accurate and efficient assistance, we kindly request that you elaborate on your issue by creating a video demonstration. Additionally, if you could share an image(s) or video(s) of the specific concern,it would greatly enhance our ability to address the issue promptly.

    Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Your cooperation in this matter is highly valued. Should you have any questions or require further clarification, do not hesitate to get in touch.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @iddy,

    Thank you so much for purchasing our theme and contacting our support center.

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you revisit your site after clearing your browser’s cache to observe the changes that have been implemented.

    Our team has made the following updates to the XStore builders:

    1. Product Archive Builder has been edited.
    2. The sidebar filter for mobile devices has been configured to be hidden.
    3. An off-canvas sidebar widget has been incorporated and updated accordingly.

    For your convenience, we have provided a visual reference of the updates. Please view the image at the following link: https://imgur.com/2URaRiI and https://imgur.com/taGXBy1

    Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

    Best Regards,
    The 8Theme Team.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @X7remes,

    Thank you so much for purchasing our theme and contacting our support center.

    We would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Warm regards,
    The 8Theme Team.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @wassim,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We would be grateful if you could furnish us with screenshots of the specific text or strings that you are looking to translate or modify. Additionally, to facilitate a thorough review of your settings and to provide you with the most effective assistance, we kindly request that you create temporary administrative access to your WordPress site. Please submit the access credentials securely through the private content area designated for this purpose.

    Furthermore, we strongly advise that you perform a complete backup of your website prior to making any changes. This precautionary measure will ensure that your data remains safe during the modification process.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    2/ Should you wish to modify/translate text/strings, you may do so using the Loco Translate plugin, which can be deactivated after the changes are made. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Should you have any questions or require further guidance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Boddicker,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation. Additionally, please proceed with the translation of the XStore theme language file, the XStore Core plugin language file, and the WooCommerce plugin language file as outlined. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We trust this guidance will be of assistance to you.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jolly Hunjan,

    Thank you so much for purchasing our theme and contacting our support center.

    We kindly request that you take a moment to carefully read and adhere to the instructions provided in our theme documentation. Additionally, please proceed with the translation of the XStore theme language file, the XStore Core plugin language file, and the WooCommerce plugin language file as outlined. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    We trust this guidance will be of assistance to you.

    Best regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narcisus,

    We would like to inform you that we have addressed the issue you encountered, as discussed in a previous correspondence. https://www.8theme.com/topic/woocommerce-plugin-looking-funny-on-xstore-theme/#post-379757

    Kindly revisit the matter after you have cleared your browser’s cache.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mitul,

    We are pleased to confirm that your requirement can be achieved through the application of custom CSS code.

    Kindly utilize the following CSS snippet, ensuring that you replace ‘your-specific-page-class’ with the class that corresponds to the page you wish to target:

    .term-chocolates-sweets ul.product-categories li.cat-item.cat-item-15 {
        display: none !important;
    }

    Once you have made the necessary adjustments, please proceed to save your settings. We trust that this solution will effectively address your issue.

    For your convenience, we have included a visual reference as an attachment to assist you in this process. https://imgur.com/IDEo8Gk and https://imgur.com/3fnVjHm

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    1) Thank you for considering our theme for your new project and reaching out with your inquiry! We’re delighted to hear that you find the Marseille04 demo appealing for its clean and straightforward design. While we don’t specifically label one demo as the fastest, all our demos are meticulously crafted to ensure optimal performance and functionality.

    2) Should you desire to modify the font family within your XStore theme, kindly follow the steps outlined below:

    1. Access the XStore control panel by navigating to ‘XStore’ > ‘Theme Options’.
    3. Click on ‘Font Family’ to expand the selection options.
    4. Choose the desired font family from the available list to suit your preferences.
    5. Ensure to save your changes by clicking the ‘Publish’ button.

    For your convenience, we have provided a visual guide to assist you with this process. Please refer to the following image: https://imgur.com/a/7W9j4Wb

    3) To resolve the issue with account creation on the “My Account” page, please follow these steps: Begin by navigating to your WordPress dashboard, then proceed to WooCommerce and click on Settings. From there, select the “Account & Privacy” tab. In the “Account Creation” section, ensure that the option labeled “Allow customers to create an account on the ‘My Account’ page” is checked. By enabling this option, users should now be able to easily create an account directly from the “My Account” page. https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

    4) We appreciate your interest in enhancing your online shopping experience. To achieve this, we recommend utilizing the XStore Products Archive Builder in conjunction with Elementor.

    For detailed guidance, we’ve provided a comprehensive documentation that you can refer to. The documentation includes step-by-step instructions and valuable insights to help you seamlessly integrate filters into your shop page. Please follow the link below for better guidance:https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Markius Flavious,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Natali,

    2/ We hope this message finds you well. We would like to bring to your attention that if you are encountering the same issue with the Storefront theme active, it may be necessary to reach out to the WooCommerce plugin support team for further assistance. This situation appears to be unrelated to our theme, and the WooCommerce support team can be contacted via the following link: https://wordpress.org/support/plugin/woocommerce/

    We are confident that once the issue is resolved in conjunction with the Storefront theme, it will consequently be rectified when using the XStore theme as well.

    We appreciate your understanding and patience in this matter. Should you require any further information or assistance, please do not hesitate to contact us.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    We appreciate your feedback regarding the mobile menu on our platform. We apologize for any inconvenience caused by the current limitation in theme options and functionality.

    At present, our system is configured to display only two tabs in the mobile menu: “Menu” and provide only one additional tab that you can set as “Categories.” Unfortunately, there isn’t an option to add an extra panel for “Brands” on the mobile menu.

    We understand the importance of having flexibility in menu customization, and we value your suggestion for additional tabs like “Brands.” While we currently do not have this specific feature available.

    Alternatively, You may post your request on our Taskboard at https://www.8theme.com/taskboard/ . If it garners sufficient votes from other customers, our development team will consider incorporating it into one of the upcoming updates

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rajesh,

    Thank you so much for purchasing our theme and contacting our support center.

    To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would be grateful if you could grant us temporary administrative access to your WordPress site. This will allow us to conduct a thorough investigation and ensure a more precise diagnosis of the situation.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

    Yours sincerely,
    The 8Themes Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @sophie,

    Thank you for reaching out to us regarding the issue with the media carousel arrows. We understand the importance of this feature for your website, and we’re here to help you resolve it.

    Please follow the steps below:

    Step 1: Theme Settings Adjustment

    Go to XStore >> Theme Settings >> Speed Optimization.
    Turn OFF the “Disable Theme Swiper Js Library” option.
    Save the changes.
    After making this adjustment, clear your browser cache and check the site again. For a visual guide, you can refer to the screenshot here:https://imgur.com/a/4DHH7QU

    Step 2: Provide WP Admin Credentials
    If the issue persists, we would like to investigate further to provide a more targeted solution. To do so, we need access to your WordPress admin. Kindly provide the following information:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:
    For a visual guide, you can refer to the screenshot here: https://imgur.com/a/7aGJWmP

    We want to assure you that the information you provide will be handled with the utmost confidentiality. As a precaution, we recommend taking a complete backup of your site before proceeding.

    Once we receive this information, our team will promptly assess the situation and work towards resolving the media carousel arrows issue on your site.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Narcisus,

    Thank you for bringing the issue regarding the WooCommerce Drag & Drop Uploader on the XStore theme’s mobile site to our attention.

    We are pleased to inform you that we have successfully resolved the matter through the implementation of custom CSS.

    1)Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
    2)Insert the following CSS code into the designated location.

    For your convenience, we have also attached a visual reference to assist you in locating the Global CSS section. Please view the visual reference by clicking on the following image link: https://imgur.com/a/BVmeBjo
    https://imgur.com/a/GjJ8CAc.

    Should you encounter any further issues or have additional questions, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    Thank you for reaching out with your inquiry regarding the possibility of embedding videos within text on X-Store. We understand the importance of incorporating multimedia seamlessly into your website.

    To achieve this functionality, we recommend leveraging the power of Elementor, a versatile page builder that can enhance your website’s design and functionality. With Elementor, you can easily integrate videos within text elements to create an engaging and visually appealing user experience.

    For detailed instructions on how to implement this feature using Elementor, please refer to the “Create Masks for Elements” documentation available :https://elementor.com/help/mask-option/

    If you encounter any challenges or have specific questions during the implementation process, we encourage you to reach out to the Elementor plugin support team.

    We hope this information proves helpful in achieving the desired functionality on your PCA website.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nonsololevents,

    1) We understand your concern regarding the color changes in the contact form. It seems that the lines under “Your Name,” “Your Email,” and “Your Message” are not reflecting the desired colors, and the hover border colors in the contact form cannot be altered from the theme options.

    To address these concerns, we recommend making customizations using the provided CSS. Follow these steps:

    Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.
    Insert the following CSS code into the designated location:

    .wpcf7-form input[type=text]{
    border-bottom: 1px solid #F20808 !important;
    }
    
    .wpcf7-form input[type=text]:focus{
        border-bottom: 2px solid #12EF31 !important;
    }
     .wpcf7-form textarea:focus {
        border-bottom: 2px solid #F9E30E !important;
    }

    For a visual reference, we have attached images illustrating the changes. You can view them by clicking on the following image link: https://imgur.com/a/ScO8gY3 .

    Note: You can change the color as you desire.

    2) We appreciate your feedback. However, your request is a bit unclear to us. Could you please provide more details or describe your desired goal in greater detail? Specifically, let us know what issues you are facing on mobile phones with the visibility of the email address. This will help us better understand your concern and enable us to check and assist you more effectively.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Natali,

    Thank you for contacting us and for using XStore.

    1/ WooCommerce does not provide a built-in setting or option to display a custom message on the My Account page after successful registration. To achieve this, some level of code customization or modification is typically required.

    2/ On our test site it is working/showing correctly, the issue is only with your site.
    Also my-account page comes from woocommerce plugin, Please Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

    Once the default theme is activated, please monitor your site for the issue in question.

    This diagnostic check is crucial in determining the root cause of the problem, and will greatly assist us in providing you with the appropriate support. Let us know the result.

    Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

    3/ We would like to inform you that the character registration password requirement is a standard feature provided by WooCommerce. Should you desire to disable this requirement, kindly proceed as follows:

    1. Access your WordPress Dashboard.
    2. Navigate to WooCommerce > Settings.
    3. Click on the ‘Accounts & Privacy’ tab.
    4. Under ‘Account creation’, locate the option ‘When creating an account, send the new user a link to set their password’.
    5. Ensure this option is checked.
    6. Click ‘Save changes’ to apply the new settings.

    For your convenience, we have attached an image to guide you through this process. https://imgur.com/eqapT8b

    We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @GTP,

    1) We’re glad to hear that you find X-Store better, especially with the footer details. If you have any more suggestions or specific preferences, feel free to share them with us.

    2) We understand your intention to explore more online for the matter you mentioned. If you have any specific questions or if there’s anything you’d like assistance with, please don’t hesitate to reach out. We’re here to help.

    3) Note about the suggestion for implementing options to edit emails via Elementor in X-Store. We’ll certainly consider this for future updates.

    If you have any further questions or concerns, please feel free to let us know.

    Kind Regards,
    8theme team

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