Tony Rodriguez

Hello, @khurram virk,

Thank you for your response.

1/ Sure, Take your time.

2/ Please read this article: https://www.hostinger.com/tutorials/how-to-fix-400-bad-request-error, and contact your service provider and ask them to fix it.

We have uploaded screenshots on the new sharing website, Please check the screenshots here

https://imgur.com/gACGJ8d
https://imgur.com/xCL8xIo

3/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

However, if the problem appears to be isolated to the XStore theme, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @patrickjanko,

Thank you for contacting us and for using XStore.

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @TimN2408,

Thank you for contacting us and for using XStore.

1/ We would like to provide you with some clarification regarding the mobile menu functionality within our XStore theme. The skeleton style load that you have observed is an inherent feature associated with the mobile menu type, which can be found and adjusted in the following navigation path: XStore > Theme Options > Header Builder > Mobile Menu.

Should you wish to explore alternative styles, you are welcome to do so. For your convenience, We have attached an image in the private content area that serves as a reference to guide you through the available options.

2/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Web Next2b,

Thank you so much for purchasing our theme and contacting our support center.

1/ If you are using the Kirki Customizer Framework plugin currently activated on your website is conflicting with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin and check again.

Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. In order to avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

2/ Please ask the hosting provider what they recommend to do to fix the problem. Also please try to contact the support of WordPress.

Read some online sources, for example – https://www.infomaniak.com/en/support/faq/106/resolve-a-500-internal-server-error

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @filmguerilla,

Thank you for your response.

We are pleased to inform you that you have the ability to design a mega menu tailored to your specific needs by utilizing a static block feature in conjunction with Elementor. This will allow you to customize the style to your preference.

For your convenience, we have prepared a detailed video tutorial that outlines the necessary steps to achieve this. We kindly ask that you view the instructional video at the following link to guide you through the process:

[How to Create a Mega Menu](https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/)

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Daniyal,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide a screenshot of the customer reviews on the individual product page of your website? Additionally, please include the URL of the page where the text in question appears, to facilitate a clearer understanding on our end.

Furthermore, for us to offer you the necessary assistance, we would appreciate it if you could share your site’s WordPress admin access credentials in a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

2/ Upon thorough inspection of your website, we are pleased to inform you that the review stars feature on the single product page is functioning as intended. For your convenience, we have provided a visual reference which can be viewed at the following link: https://ibb.co/KXtxzqX

3/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your attention to this matter and remain at your service for any further assistance you may require.

Warm regards,
The 8Theme Team

Hello, @Deep,

Thank you for your response.

1/ Please read this topic – https://www.8theme.com/topic/is-there-a-way-to-create-a-custom-thank-you-page/

2/ Upon reviewing your website, we have observed that the billing and shipping addresses are not being displayed on the desktop version as well. For your reference, we have included a screenshot of the issue in the private content area.

To assist you further, we kindly request that you provide us with the complete checkout details, including the billing and shipping address information, in the private content area. This will enable us to investigate the matter thoroughly and offer an appropriate solution.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Support Team

Hello, @filmguerilla,

You’re welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Have a great weekend!

This topic is now closed.

Best regards,
The 8Theme Team

Hello, @SECTOR,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your website to see the changes.

For your reference, the solution involved adding CSS code to the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find attached an image that illustrates the update for your convenience in the private content area.

2/ Upon initial review, it appears that the issue you are experiencing may be related to caching. We kindly request that you clear the caches for your plugins, server, and web browser to ensure that all cached data is removed.

Once you have completed this process, please revisit the site to see if the problem has been resolved. We are optimistic that this action will contribute to a solution.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @SECTOR,

We appreciate your patience and the opportunity to assist you. Upon thorough review, we have confirmed that there are no issues with the Quick View functionality on your website. The feature is operational on mobile devices, consistent with its behavior on the shop page. To provide you with a clear demonstration, we have recorded a video using a personal mobile device, which we invite you to view in its entirety in the private content area provided.

Furthermore, We would like to clarify that the product grid widget on your homepage is configured with the Quick View option enabled under the Hover effect settings. For your convenience, we have included a screenshot in the private content area to illustrate this setup.

Please note that the Quick View is designed to activate upon hovering and is functional on both mobile and desktop devices in this manner.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Warm regards,
8Theme’s Team

Hello, @Kore,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you enable the “Show Variation Gallery” feature within the Theme Options, you will have the capability to assign variation-specific gallery images by modifying the product. This process is illustrated in the following screenshot: https://ibb.co/RChzhgY Consequently, selecting any variation from the user interface will result in the display of the corresponding image gallery for that particular variation.

Furthermore, please be advised that when the ‘Variation Gallery’ is activated on a product page, the display will be limited to the Variation Image Gallery exclusively. This means that the product video and the standard product gallery will not be displayed concurrently with the Variation Image Gallery.

We trust this information will be of assistance to you.

2/ If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @leveltgp,

We would like to inform you that it is necessary to generate a new token from Instagram. Please proceed with this action and verify the functionality once more.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @diatomee,

We kindly advise you to proceed with the installation of the Loco Translate plugin on your website. Once installed, please navigate to the language files of the Woocommerce plugin and implement the necessary text modifications as per your specifications. Ensure to save the changes upon completion. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

For your convenience, we have included a reference video to assist you with the process.
https://www.veed.io/view/28429a36-0f5b-45a0-b486-892d71744898?panel=share

After the text has been successfully updated, you may choose to deactivate the Loco Translate plugin on your website at your discretion.

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @ziga32,

Thank you for reaching out to us with your concern.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Kombajn88,

Thank you for reaching out to us with your concern.

1/ We regret to inform you that the functionality you are seeking to customize the Products Design options is not currently available. These settings are predetermined by default and cannot be altered at this time.

We apologize for any inconvenience this may cause and appreciate your understanding.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, we have implemented the wishlist and compare widget above the “Add to Cart” button. This can be found within the XStore Theme Options under WooCommerce > Single Product Builder.

For your convenience, we have attached an image for reference. Please feel free to add widgets to this section according to your needs and publish them as desired.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, We would like to inform you that we have deselected the “Only show children of the current category” option located within the Widgets section, specifically in the Shop sidebar area under the Product categories widget.

For your convenience, we have created a video demonstration detailing the changes made. You can view this video in the private content area provided for your reference.

4/ We would like to guide you through the process of adding the option to close the settings on the sidebar, similar to the functionality available on our demo site. Please follow the steps outlined below:

1. Navigate to the “XStore” section.
2. Proceed to “Theme Options.”
3. Select “WooCommerce,” followed by “Shop” and then “Shop Page Filters.”
4. Locate “Widget Toggles” and ensure that the toggle is set to “ON.”
5. Choose the desired “Widget Toggle Action” that meets your requirements.
6. Once you have made your selection, please remember to click “Publish” to save the changes.

For your convenience, we have included an image for reference to assist you with this process. https://ibb.co/xDBtgPv

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team