Do i need elementor pro to edit footer section

This topic has 12 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Deep
    Deep
    Participant
    February 23, 2024 at 14:17

    i have some query

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    11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 23, 2024 at 14:42

    Hello, Deep,

    Thank you for contacting us and for using XStore.

    To proceed, kindly navigate to your Dashboard, select ‘Static Block’, and proceed to edit the ‘Footer’. Please note that the pro version of Elementor is not necessary for this action.

    Kind Regards,
    8theme team

    Avatar: Deep
    Deep
    Participant
    February 24, 2024 at 04:20

    i have some issue with thank you page

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 24, 2024 at 06:35

    Hello, @Deep,

    Thank you for your response.

    1/ Please read this topic – https://www.8theme.com/topic/is-there-a-way-to-create-a-custom-thank-you-page/

    2/ Upon reviewing your website, we have observed that the billing and shipping addresses are not being displayed on the desktop version as well. For your reference, we have included a screenshot of the issue in the private content area.

    To assist you further, we kindly request that you provide us with the complete checkout details, including the billing and shipping address information, in the private content area. This will enable us to investigate the matter thoroughly and offer an appropriate solution.

    We appreciate your cooperation and look forward to resolving this issue promptly.

    Best regards,
    The 8Theme Support Team

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    Avatar: Deep
    Deep
    Participant
    February 24, 2024 at 13:44

    link is not working

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 24, 2024 at 17:09

    Hello,

    1/ WooCommerce does not have settings to change thank you page content. You can do this only by additional customization of xstore/woocommerce/checkout/thankyou.php file. Copy this file to your child theme and edit it according to your needs. In case you need help with this you can submit a customization request from your account page on our site.

    2/ To assist you more effectively, we kindly request that you provide us with temporary access to the account used for the purchase, as well as the URL of the thank you page. This will enable us to examine the issue more closely and provide targeted support.

    Kind Regards,
    8theme team

    Avatar: Deep
    Deep
    Participant
    February 25, 2024 at 05:28

    Details send…

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2024 at 09:50

    Hello,

    Thank you for your prompt response. We have conducted a test order through your website and did not encounter any issues when accessing it via a mobile device. Please review the attached screenshot for your reference – https://prnt.sc/BxOsmcjhvRGi

    Additionally, we suggest that you verify the page (link in the private content) while logged in with the account credentials you have provided to us. Could you please inform us of the specific device and browser you are using? It may be necessary to clear your browser’s cache to resolve any potential issues.

    We look forward to your feedback and are here to assist with any further inquiries you may have.

    Kind Regards,
    8theme team

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    Avatar: Deep
    Deep
    Participant
    February 25, 2024 at 10:31

    i just have checked address is not showing

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2024 at 13:16

    Hello, Deep,

    We appreciate your prompt response.

    Upon further investigation, we have conducted tests on both Samsung and iPhone devices using the Chrome browser: https://prnt.sc/BxOsmcjhvRGi. We kindly request that you extend this testing to additional devices at your convenience.

    Additionally, we suggest verifying that the issue you are experiencing is not due to specific settings within your browser that may be affecting the outcome.

    We appreciate your cooperation in this matter and look forward to your feedback.

    Kind Regards,
    8theme team

    Avatar: Deep
    Deep
    Participant
    February 25, 2024 at 15:51

    ok thanks for your support..

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    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 25, 2024 at 17:00

    Hello, Deep,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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