Tony Rodriguez

Hello, @JamesG,

Thanks you for your response.

We kindly request that you provide us with the URL for your WordPress administrative panel, as well as the corresponding access credentials. Please ensure that this information is submitted through a secure, private channel to maintain confidentiality.

Once we have received these details, our team will be able to review and provide you with the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Smbuxhm,

First, Please ask the hosting provider what they recommend to do to fix the problem. Also please try to contact the support of WordPress.

Read some online sources, for example – https://www.infomaniak.com/en/support/faq/106/resolve-a-500-internal-server-error

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Nicolo,

Thank you for reaching out to us with your concern.

To assist us in understanding your request more thoroughly, we kindly ask that you provide us with screenshots illustrating the changes to the ‘Add to Cart’ button as it appears on various devices. Additionally, we would appreciate a detailed explanation of how these settings are influencing the dynamic content on your website.

For a more accurate assessment, please also include the URL of the pages where you are encountering the issue.

Furthermore, to ensure that we meet your expectations, we request that you describe your exact requirements or the objective you wish to achieve. We would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

We look forward to your response and are here to support you every step of the way.

Best Regards,
The 8Theme Team

Hello, @Smbuxhm,

We are grateful for your cooperation in providing us with the wp-admin access to your site. There is some issue with your theme options, There is an error – 500 (Internal Server Error).

You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

For your convenience, we have provided a visual guide in the attached image file to assist you with this process.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme’s Team

Hello, @razr1911,

Thank you for reaching out to us with your concern.

We are pleased to inform you that we have successfully implemented the Xstore Product Categories widget on the homepage of your website, utilizing a two-column layout. The widget is currently displayed and functioning as intended.

For your convenience, we have provided images for your reference:
– https://ibb.co/4p7FRfq
– https://ibb.co/Sv0yzDw

Additionally, we recommend that you review the following discussion for further insights on displaying categories in a 12-column row: https://www.8theme.com/topic/how-do-i-display-categories-in-a-12-column-row/

We trust that this information will be of assistance to you. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

Hello, @JamesG,

Thank you for your response.

1/ We regret to inform you that we are currently experiencing difficulties accessing the wp-admin URL of your website, as indicated here: https://ibb.co/9Yzw39X

To assist you effectively, we kindly request that you provide us with a valid wp-admin URL along with the necessary credentials. This will enable us to examine your settings in detail and offer the appropriate support.

Thank you for your cooperation.

2/ We would like to offer further assistance in resolving your issue. Kindly proceed by copying and pasting the following CSS code into the designated area of your theme settings. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and insert the code provided below:

.et_element.et_b_header-logo img.et_b_header-logo-img {
    box-shadow: 0px 0px 10px 0px rgba(0,0,0,0) !important;
}

The result should look like this https://ibb.co/S0v0r9F

Best Regards,
The 8Theme Team

Hello, @Smbuxhm,

Thank you so much for purchasing our theme and contacting our support center.

1/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

2/ We kindly request that you view the instructional video at the following link: https://youtu.be/kf5fUK8Wh_4?si=BCR_NFZBPqhvu_Ft -Please ensure that you carefully follow the steps presented therein.

We trust that this resource will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @QuickMoveTheme,

We appreciate your prompt response to our previous communication. However, we are currently experiencing difficulties accessing your website, as indicated by the following link: https://ibb.co/fMNNB6H

To facilitate a thorough examination and to assist you more effectively, we kindly request that you provide us with the administrative credentials for your WordPress site. Please ensure that this sensitive information is submitted securely within the private content area of the corresponding support topic.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, to better understand the specific issue you are encountering, we would be grateful if you could supply us with screenshots that illustrate the problem. Furthermore, please include the URL of the page where the issue is occurring, and describe your intended outcome in detail. This will greatly enhance our ability to comprehend your requirements and to deliver a precise resolution.

We thank you in advance for your cooperation and look forward to resolving your concerns promptly.

Best Regards,
The 8Theme Team

Hello, @TronShop,

Thank you for your response.

To address the concern you’ve raised, we kindly ask that you follow the steps outlined below to implement the necessary CSS code:

1. Navigate to the “XStore” section of your dashboard.
2. Proceed to “Theme Options”.
3. Locate and select “Theme Custom CSS”.
4. Within the “Global CSS” area, please copy and paste the following code:

.woocommerce-cart .coupon input[type=submit] {
    width: unset !important;
}

After applying the code, you should notice changes that reflect the example provided here: https://ibb.co/p0WMNyM

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Dr. OSHA,

Thank you for your response.

1/ Should you desire to exhibit product images in a clear and sharp manner,, we kindly ask you to navigate to the following path within your website’s dashboard: Appearance > Customize > WooCommerce > Product Images > thumbnails width and regenerate thumbnails. https://ibb.co/P5dGCVv

For further guidance and detailed instructions, we invite you to peruse our theme documentation. https://www.8theme.com/documentation/xstore/woocommerce/product-images/
https://woo.com/document/fixing-blurry-product-images/

We trust that the information provided will be of significant assistance to you.

2/ We have conducted a thorough review of your website and are pleased to inform you that we have not identified any issues. However, we noticed that the related products section is not visible on the single product page of your site. For your convenience, we have attached an image to illustrate this observation. https://ibb.co/sQw2Shg

To resolve this matter, we kindly suggest that you clear your browser’s cache or attempt to access your site using a different browser that has not previously been used to visit your website.

We trust that this recommendation will prove beneficial.

3/ We would like to kindly remind you that if the Jetpack plugin is not currently required for your operations, we recommend deactivating it to ensure optimal performance of your website.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Dr. OSHA,

Thank you so much for purchasing our theme and contacting our support center.

1/ Should you desire to remove the related product display from the single product page, we kindly ask you to follow these steps:

1. Access your dashboard and go to ‘XStore’.
2. Proceed to ‘Theme Options’.
3. Select ‘WooCommerce’.
4. Navigate to ‘Single Product Builder’.
5. Locate and remove the ‘Related Product Widget’ from the relevant section.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image for reference to assist you with this process. https://ibb.co/nR0JFM7

2/ In reference to your inquiry about the related post settings, we kindly ask that you follow the steps outlined below to access the appropriate configuration:

1. Go to ‘XStore’ on your dashboard.
2. Select ‘Theme Options’.
3. Navigate to the ‘Blog’ section.
4. Click on ‘Single post’.
5. Locate and enable ‘Display Related Posts’.
6. Adjust the ‘Related Posts Query’ as needed.

For your convenience, we have attached an image to serve as a visual guide through this process. https://ibb.co/hyd0z0q

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @armando,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, Let us know on which mobile device you are facing the issue.

Furthermore, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @nedimzidane,

If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team

Hello, @JamesG,

Thank you so much for purchasing our theme and contacting our support center.

1/ We kindly request that you proceed with updating the XStore theme and the XStore core plugin to their latest versions. The updates contain important enhancements and fixes that will improve the performance and security of your website.

For your convenience, please refer to the following links for detailed update history and instructions:

– Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Following the recent update of the XStore theme and the core plugin, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and provide a more accurate solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to present to you the XStore Design Elements & Features. Kindly follow the link below to explore the various options available:

XStore Design Elements & Features: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

We hope you find this resource valuable for your needs. Should you have any questions or require further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team