After installing plugin XStore Core it gives the error HTTP ERROR 500

This topic has 2 replies, 2 voices, and was last updated 5 months ago ago by Tony Rodriguez

  • Avatar: Web Next2b
    Web Next2b
    Participant
    February 26, 2024 at 00:44

    after installing plugin XStore Core it gives the error HTTP ERROR 500.

    how do I do?

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 26, 2024 at 05:44

    Hello, @Web Next2b,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ If you are using the Kirki Customizer Framework plugin currently activated on your website is conflicting with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin and check again.

    Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. In order to avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

    2/ Please ask the hosting provider what they recommend to do to fix the problem. Also please try to contact the support of WordPress.

    Read some online sources, for example – https://www.infomaniak.com/en/support/faq/106/resolve-a-500-internal-server-error

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

  • Viewing 2 results - 1 through 2 (of 2 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.