Cannot activate xStore Core plugin – Fatal error

This topic has 4 replies, 3 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

  • Avatar: David
    David
    Participant
    February 22, 2024 at 19:45

    When I try to activate xStore core it says “fatal error” I have tried deleting the plugin and re-uploading it separately and no luck

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 23, 2024 at 06:27

    Hello, @David,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: David
    David
    Participant
    February 23, 2024 at 15:38

    Hello, there must have been a conflicting Plugin. I deactivated all third party plugins temporarily, and re installed the theme and everything is working fine now.

    Thank you for getting back to me.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    February 23, 2024 at 15:39

    Dear David,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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