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Mobile Dropdown Skeleton infinity loading bug

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

TimN2408

Participant

February 25, 2024 at 17:53

Hello, I’m utilizing WPRocket and implementing script delays, but encountering an issue where certain customers experience infinite loading in skeleton style when opening dropdowns on mobile devices. Is there a method to exclude certain JavaScript or identify which script is responsible for this skeleton animation? It’s worth noting that not all customers are affected, just a subset. Please refer to my attached screenshot for further clarification. Thank you.

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1 Answer

Tony Rodriguez

Support staff

February 26, 2024 at 06:40

Hello, @TimN2408,

Thank you for contacting us and for using XStore.

1/ We would like to provide you with some clarification regarding the mobile menu functionality within our XStore theme. The skeleton style load that you have observed is an inherent feature associated with the mobile menu type, which can be found and adjusted in the following navigation path: XStore > Theme Options > Header Builder > Mobile Menu.

Should you wish to explore alternative styles, you are welcome to do so. For your convenience, We have attached an image in the private content area that serves as a reference to guide you through the available options.

2/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

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Tagged: dropdown skeleton loading error, infinity loading issue, mobile dropdown skeleton bug, woocommerce mobile bug fix, wordpress infinity loading solution, wordpress woocommerce templates
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