Tony Rodriguez

Hello, @Code Intrudair,

Thank you for your response.

We kindly request that you provide us with the necessary cPanel access credentials by submitting them securely in the designated private content area. Additionally, please inform us of the specific demo site you would like to import.

Upon receipt of this information, our team will proceed to review your request and assist you with the importation of the chosen demo site onto your website.

We appreciate your cooperation and look forward to facilitating a smooth setup process.

Best Regards,
The 8Theme Team

Hello, @QuickMoveTheme,

Thank you for contacting us and for using XStore.

To address this issue, please follow the steps below to add custom CSS to your website:

1. Navigate to Theme Options on your WordPress dashboard.
2. Click on Theme Custom CSS.
3. Locate the Global CSS section.
4. Copy and paste the following code snippet into the Global CSS box:

.et-mobile-panel .menu .type-img.position-left-bottom, 
.et-mobile-panel .menu .type-img.position-left-center, 
.et-mobile-panel .menu .type-img.position-left-top,
.header-mobile-menu .menu .type-img.position-left-bottom, 
.header-mobile-menu .menu .type-img.position-left-center, 
.header-mobile-menu .menu .type-img.position-left-top {
    flex-direction: inherit !important;
    justify-content: flex-start !important;
}

5. After adding the code, be sure to save your changes.

This custom CSS should align the menu item icons to the left side on the mobile version of your site, matching the desktop layout.

If you encounter any issues or need further assistance, please do not hesitate to contact us. We are here to help ensure your website looks and functions exactly as you desire.

Best Regards,
The 8Theme Team

Hello, @Boddicker,

Thank you for contacting us and for using XStore.

Should you desire to modify the color of the arrows associated with the related products, kindly proceed by copying and pasting the CSS code provided below into the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

.single-product .swiper-custom-left, .swiper-custom-left:hover  {
   color: #e0ff1f !important;
}
 
.single-product .swiper-entry .swiper-custom-left, .swiper-entry .swiper-custom-right:hover {
      color: #e0ff1f !important;
}
.single-product .swiper-entry .swiper-custom-left, .swiper-entry .swiper-custom-right {
      color: #e0ff1f !important;
}

Please feel free to adjust the CSS color code according to your preferences.

We trust that this solution will address your concern effectively.

Best Regards,
The 8Theme Team

Hello, @Jennifer,

Thank you so much for purchasing our theme and contacting our support center.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/thelittleshepherds.com/kwNWsoEX/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/CzJp4Ft & https://ibb.co/Ykrs5QC

About your results on gtmetrix results:

– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html

-Avoid long main-thread tasks https://gtmetrix.com/avoid-long-main-thread-tasks.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Avoid document.write() https://gtmetrix.com/avoid-document-write.html

-Reduce JavaScript execution time https://developer.chrome.com/docs/lighthouse/performance/bootup-time/?utm_source=lighthouse&utm_medium=lr

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Chris0483,

Thank you for reaching out to us with your concern.

Upon conducting a thorough review of the general tabs with identical configurations to those present on your website, we are pleased to inform you that we have not encountered any issues. The XStore General Tabs widget is functioning properly on our test site. It appears that the issue is isolated to your site alone.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Arnan,

We wish to inform you that we have encountered an issue with the theme options on your website. Upon investigation, we have observed that the changes are not being published successfully. Our technical team has reviewed the console logs and identified that the server is returning a 404 & 500 (Not Found) error.

To resolve this matter efficiently, we kindly recommend that you reach out to your service provider and request their assistance in rectifying this issue.

We trust that this information will be of assistance to you. Should you have any further inquiries or require additional support, please do not hesitate to contact us.

Warm regards,
The 8Theme Team

Hello, @TSpinde,

We would like to inform you that you have the ability to convert text to lowercase within your website’s theme. To achieve this, kindly utilize the CSS code provided below. Please copy and paste the following code into the designated area located at XStore > Theme Options > Theme Custom CSS > Global CSS:

.search-content-head .products-title {
    text-transform: lowercase !important;
}

The result should look like this: https://imgur.com/xZSVyen

Alternatively, should you prefer, you can also implement lowercase text by employing the Loco Translate plugin exclusively.

We hope you find these instructions beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Bieru,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that the slider featured on your website has been created using the Slider Revolution plugin. To modify the slider’s dimensions and achieve a narrower appearance, we kindly recommend that you refer to the official Slider Revolution plugin documentation. The following article provides detailed guidance on adjusting the module layout: https://www.sliderrevolution.com/manual/module-layout/

We hope that the instructions provided will effectively address your requirements.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @TopGuides,

Thank you for contacting us and for using XStore.

Should you desire to modify the color scheme of your menu and icon colors in header, kindly proceed to the following location within your dashboard: XStore > Theme Options > Header Builder. Once there, access the ‘Main Header Settings’, then proceed to the ‘WCAG Color’ section. Here, you may choose your preferred color. Please ensure to save your changes by clicking ‘Publish’.

For your convenience, we have provided an image to assist you with this process.
https://imgur.com/plWA7km

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

Hello, @Eleni,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

And “ Static block cache, Menu cache and Remove Query Strings From Static Resources.” under XStore > Theme Options > Speed Optimization After doing so, please clear your mobile browser’s cache and verify the outcome.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, @Arnan,

Thank you for your response.

1/ We would like to inform you that the XStore theme provides a feature to enable scrollable content within your single product tabs. To activate this functionality, please navigate to the following path in your theme settings:

XStore > Theme Options > WooCommerce > Single Product Builder > Tabs

Once there, you can turn on the ‘Scrollable Content’ option and adjust the ‘Content Max Height’ to suit your preferences. After making the necessary adjustments, ensure to save your changes by clicking the ‘Publish’ button.

For your convenience, we have provided a visual reference to guide you through the process: https://imgur.com/EbumEJH

We regret to inform you that, at present, it is not possible to incorporate the word “More” into the tabs.Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2/ To address the concern you’ve raised, we kindly ask that you follow the steps outlined below:

1. Navigate to the “XStore” section.
2. Proceed to “Theme Options”.
3. Select “Theme Custom CSS”.
4. Locate the “Global CSS” area.

Once there, please copy and paste the CSS code provided below into the specified field.

.single-product td.woocommerce-product-attributes-item__value a:hover {
    color: #00a6be !important;
}

The result should look like this: https://imgur.com/WgZhCHs

We hope this helps.

Kind regards,
The 8Theme Team

Hello, @Creatica,

We appreciate your prompt reply.

Should you desire to establish a consistent breadcrumbs area throughout your entire website, we kindly advise you to follow these steps:

1. For product archive pages:
– Please proceed to XStore > Theme Options > Breadcrumbs.

2. For single product pages:
– Navigate to XStore > Theme Options > WooCommerce > Single Product Builder > Breadcrumbs.

Ensure that you apply identical settings for both sections and then publish the changes to effectuate them across your site.

For your convenience, we have included a visual reference as an attachment to this message.
https://imgur.com/oXFSb8F & https://imgur.com/h5FOupe

We trust that this information will be of assistance to you. Should you require any further clarification, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Creatica,

1/ Sure, take your time.

2/ Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Creatica,

Thank you for contacting us and for using XStore.

To accomplish the customization of your front-page header as per your preferences, we kindly ask that you follow the steps outlined below:

1. Navigate to the ‘XStore’ section within your dashboard.
2. Proceed to ‘Theme Options’ and select ‘Header Builder’.
3. Click on ‘Create Multiple Headers’ and establish a condition for the ‘Front-Page’.
4. Edit the header to suit your requirements and ensure to publish your changes.

Upon completion, this customized header will be exclusively displayed on your homepage. For your convenience, we have attached an image to serve as a visual guide. https://imgur.com/trbl3a5

For all other pages, the global header will be shown. An additional image has been provided for your reference regarding this setting. https://imgur.com/wIhxo8a

Please watch video for reference: https://youtu.be/BpeXfzNwkOc?si=sc15sWuoGh4LmGaq

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

1/ We regret to inform you that we are currently experiencing difficulties accessing your website. For your convenience, we have attached an image to illustrate the issue we are encountering. https://ibb.co/mSGyXGM

Please read this article: https://www.hostinger.com/tutorials/how-to-fix-400-bad-request-error, and contact your service provider and ask them to fix it.

2/ In order to address the issue you are experiencing with the improper display of the pop-up, we kindly ask that you follow the steps outlined below:

1. Access your WordPress Dashboard.
2. Navigate to Elementor > Settings > General.
3. Within the General settings, locate and select the options to “Disable Default Colors” and “Disable Default Fonts.”
4. Ensure to save your changes upon selection.

https://imgur.com/A9wmvn3

Subsequently, please proceed with the following:

1. Return to the Elementor section within your dashboard.
2. Click on Tools > Regenerate CSS & Data Sync Library.
3. Save your changes to ensure the updates are applied.

https://imgur.com/pXPlv4A

Additionally, if you are utilizing a caching plugin on your website, we recommend temporarily deactivating it to prevent any conflicts that may arise during this process.

We trust that these instructions will prove helpful in resolving the issue at hand. Should you require further assistance or have any questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team