Hello, @Creatica,

We appreciate your prompt reply.

Should you desire to establish a consistent breadcrumbs area throughout your entire website, we kindly advise you to follow these steps:

1. For product archive pages:
– Please proceed to XStore > Theme Options > Breadcrumbs.

2. For single product pages:
– Navigate to XStore > Theme Options > WooCommerce > Single Product Builder > Breadcrumbs.

Ensure that you apply identical settings for both sections and then publish the changes to effectuate them across your site.

For your convenience, we have included a visual reference as an attachment to this message.
https://imgur.com/oXFSb8F & https://imgur.com/h5FOupe

We trust that this information will be of assistance to you. Should you require any further clarification, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Creatica,

1/ Sure, take your time.

2/ Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @Creatica,

Thank you for contacting us and for using XStore.

To accomplish the customization of your front-page header as per your preferences, we kindly ask that you follow the steps outlined below:

1. Navigate to the ‘XStore’ section within your dashboard.
2. Proceed to ‘Theme Options’ and select ‘Header Builder’.
3. Click on ‘Create Multiple Headers’ and establish a condition for the ‘Front-Page’.
4. Edit the header to suit your requirements and ensure to publish your changes.

Upon completion, this customized header will be exclusively displayed on your homepage. For your convenience, we have attached an image to serve as a visual guide. https://imgur.com/trbl3a5

For all other pages, the global header will be shown. An additional image has been provided for your reference regarding this setting. https://imgur.com/wIhxo8a

Please watch video for reference: https://youtu.be/BpeXfzNwkOc?si=sc15sWuoGh4LmGaq

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for contacting us and for using XStore.

1/ We regret to inform you that we are currently experiencing difficulties accessing your website. For your convenience, we have attached an image to illustrate the issue we are encountering. https://ibb.co/mSGyXGM

Please read this article: https://www.hostinger.com/tutorials/how-to-fix-400-bad-request-error, and contact your service provider and ask them to fix it.

2/ In order to address the issue you are experiencing with the improper display of the pop-up, we kindly ask that you follow the steps outlined below:

1. Access your WordPress Dashboard.
2. Navigate to Elementor > Settings > General.
3. Within the General settings, locate and select the options to “Disable Default Colors” and “Disable Default Fonts.”
4. Ensure to save your changes upon selection.

https://imgur.com/A9wmvn3

Subsequently, please proceed with the following:

1. Return to the Elementor section within your dashboard.
2. Click on Tools > Regenerate CSS & Data Sync Library.
3. Save your changes to ensure the updates are applied.

https://imgur.com/pXPlv4A

Additionally, if you are utilizing a caching plugin on your website, we recommend temporarily deactivating it to prevent any conflicts that may arise during this process.

We trust that these instructions will prove helpful in resolving the issue at hand. Should you require further assistance or have any questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for your response.

1/ Sure, Take your time.

2/ Please read this article: https://www.hostinger.com/tutorials/how-to-fix-400-bad-request-error, and contact your service provider and ask them to fix it.

We have uploaded screenshots on the new sharing website, Please check the screenshots here

https://imgur.com/gACGJ8d
https://imgur.com/xCL8xIo

3/ Activate a default WordPress theme, such as Storefront, to help isolate the problem. This can be done by navigating to ‘Appearance’ > ‘Themes’ within your WordPress dashboard.

Once the default theme is activated, please monitor your site for the issue in question.

This diagnostic check is crucial in determining the root cause of the problem and will greatly assist us in providing you with the appropriate support. Let us know the result.

Additionally, we strongly advise that you create a complete backup of your website before making any changes. This precautionary measure is to ensure the safety and integrity of your data.

However, if the problem appears to be isolated to the XStore theme, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @patrickjanko,

Thank you for contacting us and for using XStore.

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @TimN2408,

Thank you for contacting us and for using XStore.

1/ We would like to provide you with some clarification regarding the mobile menu functionality within our XStore theme. The skeleton style load that you have observed is an inherent feature associated with the mobile menu type, which can be found and adjusted in the following navigation path: XStore > Theme Options > Header Builder > Mobile Menu.

Should you wish to explore alternative styles, you are welcome to do so. For your convenience, We have attached an image in the private content area that serves as a reference to guide you through the available options.

2/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @Web Next2b,

Thank you so much for purchasing our theme and contacting our support center.

1/ If you are using the Kirki Customizer Framework plugin currently activated on your website is conflicting with our XStore Core plugin. To ensure seamless functionality and performance, we kindly recommend that you disable the Kirki plugin and check again.

Please be informed that the XStore Core plugin already encompasses the Kirki framework within its own codebase. In order to avoid any potential issues, it is advisable to deactivate the Kirki plugin while utilizing XStore.

2/ Please ask the hosting provider what they recommend to do to fix the problem. Also please try to contact the support of WordPress.

Read some online sources, for example – https://www.infomaniak.com/en/support/faq/106/resolve-a-500-internal-server-error

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @filmguerilla,

Thank you for your response.

We are pleased to inform you that you have the ability to design a mega menu tailored to your specific needs by utilizing a static block feature in conjunction with Elementor. This will allow you to customize the style to your preference.

For your convenience, we have prepared a detailed video tutorial that outlines the necessary steps to achieve this. We kindly ask that you view the instructional video at the following link to guide you through the process:

[How to Create a Mega Menu](https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/)

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Daniyal,

Thank you for contacting us and for using XStore.

1/ Could you kindly provide a screenshot of the customer reviews on the individual product page of your website? Additionally, please include the URL of the page where the text in question appears, to facilitate a clearer understanding on our end.

Furthermore, for us to offer you the necessary assistance, we would appreciate it if you could share your site’s WordPress admin access credentials in a secure, private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

2/ Upon thorough inspection of your website, we are pleased to inform you that the review stars feature on the single product page is functioning as intended. For your convenience, we have provided a visual reference which can be viewed at the following link: https://ibb.co/KXtxzqX

3/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We appreciate your attention to this matter and remain at your service for any further assistance you may require.

Warm regards,
The 8Theme Team

Hello, @Deep,

Thank you for your response.

1/ Please read this topic – https://www.8theme.com/topic/is-there-a-way-to-create-a-custom-thank-you-page/

2/ Upon reviewing your website, we have observed that the billing and shipping addresses are not being displayed on the desktop version as well. For your reference, we have included a screenshot of the issue in the private content area.

To assist you further, we kindly request that you provide us with the complete checkout details, including the billing and shipping address information, in the private content area. This will enable us to investigate the matter thoroughly and offer an appropriate solution.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Support Team

Hello, @zenoshk,

We appreciate your prompt reply.

For a resolution to the issue you’ve encountered, we kindly ask that you refer to the following support thread on WordPress.org: https://wordpress.org/support/topic/missing-base-tables-wp_woocommerce_sessions/

Furthermore, we kindly suggest that you reach out to the WooCommerce plugin support team for assistance, which can be accessed via the following link: https://wordpress.org/support/plugin/woocommerce/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

Hello, @Nelson,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, could you kindly provide a screenshot of the issue you are encountering, along with the URL of the page where the issue is occurring? This will greatly enhance our understanding and enable us to address your concerns more accurately.

Furthermore, we would appreciate it if you could supply the wp-admin access credentials in a secure, private content area. This will allow us to investigate the matter thoroughly and offer a precise solution.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Amit,

Thank you so much for purchasing our theme and contacting our support center.

We kindly invite you to peruse our theme documentation at the following link:

https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

We hope you find this information helpful.

Best Regards,
The 8Theme Team

Hello, @SECTOR,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team