Shop by category images not showing properly on home page and also pop up

This topic has 2 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Tony Rodriguez

  • Avatar: khurram virk
    khurram virk
    February 26, 2024 at 08:53

    Dear Sir

    good day to you!

    we are observing the shop by category images not showing properly at home page for NOT LOGGEG IN USERS only both mobile and desktop view and pop up is also not showing properly.

    please check the screenshots

    thank you 8theme team

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    support staff only.
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 26, 2024 at 12:21

    Hello, @khurram virk,

    Thank you for contacting us and for using XStore.

    1/ We regret to inform you that we are currently experiencing difficulties accessing your website. For your convenience, we have attached an image to illustrate the issue we are encountering.

    Please read this article:, and contact your service provider and ask them to fix it.

    2/ In order to address the issue you are experiencing with the improper display of the pop-up, we kindly ask that you follow the steps outlined below:

    1. Access your WordPress Dashboard.
    2. Navigate to Elementor > Settings > General.
    3. Within the General settings, locate and select the options to “Disable Default Colors” and “Disable Default Fonts.”
    4. Ensure to save your changes upon selection.

    Subsequently, please proceed with the following:

    1. Return to the Elementor section within your dashboard.
    2. Click on Tools > Regenerate CSS & Data Sync Library.
    3. Save your changes to ensure the updates are applied.

    Additionally, if you are utilizing a caching plugin on your website, we recommend temporarily deactivating it to prevent any conflicts that may arise during this process.

    We trust that these instructions will prove helpful in resolving the issue at hand. Should you require further assistance or have any questions, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

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