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Getting error while trying to update the Parent theme and it’s Core plugin

This topic has 10 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Andrew Mitchell

WebDev

Participant

February 26, 2024 at 13:25

While I try to update the Xstore theme and its core plugin, I’m getting this error:

An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

I’m not using the same license code anywhere else. Can you please check and if you find it’s being used anywhere else, can you please delete this as I will use it only on {PRIMARY_DOMAIN}

Please, contact administrator
for this information.

#384787 Copied Theme version: 9.2.5

9 Answers

Tony Rodriguez

Support staff

February 26, 2024 at 13:38

Hello, @WebDev,

Thank you for reaching out to us.

For guidance on updating the theme, please consult our detailed theme documentation at the following link: https://xstore.helpscoutdocs.com/article/63-theme-update.

Should you encounter the “PCLZIP_ERR_BAD_FORMAT” error, we have provided specific instructions to address this issue in our documentation, which can be found here: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update.

If the problem persists after following the provided documentation, we kindly request that you submit your site’s WordPress Admin URL, login credentials, and FTP login information in the private content section of this topic. This will enable us to investigate the issue directly on your site and offer the necessary assistance.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Warm regards,
The 8Theme Team

#384791 Copied

WebDev

Participant

February 26, 2024 at 13:45

I tried it already but it didn’t help. I have shared the requested details with you so please have a look and let me know if you find anything wrong there.

Please contact administrator
for this information.

#384797 Copied

Tony Rodriguez

Support staff

February 26, 2024 at 14:06

Hello, @WebDev,

We kindly recommend that you take a complete backup of your site first and let us know.

Additionally, Please provide your site CPanel access in private content area so that we will update the XStore theme and Core plugin on your site.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

#384801 Copied

WebDev

Participant

February 26, 2024 at 14:14

Can you share with me your email please? I will add you into our hosting (Rocket.net) Cpanel. I can only share it in a this way in Rocket.net

#384802 Copied

WebDev

Participant

February 26, 2024 at 14:30

Hi Tony please let me know. thanks

#384804 Copied

Rose Tyler

Support staff

February 26, 2024 at 15:21

Hello, @WebDev,

We’ve updated the theme on your site.

Best regards,
The 8Theme Team

#384825 Copied

WebDev

Participant

February 27, 2024 at 05:21

Hi Rose,

Thanks for your quick assistance. May I know how you did it? Using File Manager ( FTP ) ordirectly from backend panel? and if it’s from File Manager, then do we have to reach you everytime there is a new update?

#384886 Copied

Rose Tyler

Support staff

February 27, 2024 at 08:22

Hello, @WebDev,

You’re welcome!

We are pleased to confirm that we have followed the instructions provided in the following article to re-register the theme: https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update. Subsequently, we have successfully updated the theme via Dashboard > Updates.

We anticipate that this issue will not recur in the future.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#384910 Copied

Andrew Mitchell

Support staff

February 27, 2024 at 09:00

Dear WebDev,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#384920 Copied
Tagged: core plugin update issue, fix woocommerce update error, parent theme update error, woocommerce parent theme solution, woocommerce wordpress themes, wordpress plugin update problem, wordpress theme troubleshooting
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Getting error while trying to update the Parent theme and it’s Core plugin

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