Tony Rodriguez

Hello, @hafunerix,

To solve your issue, please add next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

.single-product div#tab-additional_information table.woocommerce-product-attributes.shop_attributes tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--weight {
    display: none !important;
}

.single-product div#tab-additional_information table.woocommerce-product-attributes.shop_attributes tr.woocommerce-product-attributes-item.woocommerce-product-attributes-item--dimensions  {
    display: none !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @La Fabrica del Seo,

Thank you so much for purchasing our theme and contacting our support center.

Please update now the WordPress 6.5.2 is available! and For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and Xstore core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

After that check again.

We hope this helps. Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @hafunerix,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

Details of the resolution:
We have made adjustments in the “Product > Product data > Shipping” section by removing specific values and republishing the information.

For your reference, we have uploaded images illustrating the changes in the private content area of your account.

2/ The “Additional Information” tab will only show if the product has weight, dimensions or attributes (with “Visible on the product page” checked).

Please note that the Additional Information tab is a feature provided by WooCommerce and is not specific to our theme. For further assistance with this matter, we recommend reaching out directly to WooCommerce Support – https://wordpress.org/support/plugin/woocommerce/

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @lemc1414,

Thank you for contacting us and for using XStore.

1/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder at any given time.

We appreciate your cooperation.

2/ There are two methods to create and show the Footer on your site. You can use one method at a time only.

A/ We kindly suggest editing the Footer block using page builder (Elementor or Wp-bakery) under WP-dashboard > Static blocks. Please adjust the settings according to your requirements and ensure to update it upon completion. After that navigate to WP-dashboard > Widgets > Footer column 1 > add static block widget there and select footer block in it and save settings. https://imgur.com/e4KatiI

Additionally, you may want to explore further customization options by navigating to XStore > Theme Options > Footer > Footer Styling. Adjust the settings as needed and publish the changes.

B/ Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Jade,

Thank you for contacting us and for using XStore.

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

2/ Please check to activate the XStore parent theme under (Appearance > Themes) on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @maloti,

We are pleased to hear that the issue you reported has been successfully resolved. Our team has conducted a thorough review of your site and confirmed that it is functioning correctly. Additionally, we have inspected the system information via the Elementor plugin and found no issues.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Snapp,

Thank you so much for purchasing our theme and contacting our support center.

To change the font-family in your XStore theme, please navigate to XStore > Theme Options > Typography.

For detailed instructions, we encourage you to consult our theme documentation, which can be accessed at the following link: [XStore Custom Fonts Setup](https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/).

Additionally, you have the option to customize specific sections using the page builder. Within the style options, you can adjust the font style to meet your specific requirements.

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Pusat Pneumatic,

Thank you for your prompt response.

We would like to inform you that modifications to the header and footer can be made through the Elementor interface within the XStore builders. For detailed guidance, we recommend reviewing our theme documentation.

https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

Upon reviewing your site, we have confirmed that the header and footer are functioning correctly with the Elementor plugin. For your reference, we have attached an image illustrating this in the private content area.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

1/ & 2/ To customize your header as required, please navigate to XStore Builders > Header Builder, and use Elementor for the modifications. For your reference, we have attached an image that guides you through the process.

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

Please check Xstore builders: Cart Builder and Checkout Builder now.

We’d like to inform you that archive pages, including the cart and checkout pages, cannot be directly edited using the standard WordPress editor or the free version of the Elementor plugin.

However, we have introduced an exciting new feature called XStore builders, which allows you to customize your cart page layout/design using Elementor. To guide you through this process, we have detailed instructions in our theme documentation. Please refer to the documentation. https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

We believe that this new capability will provide you with the flexibility and creative freedom you desire for your website. https://ibb.co/YRkx3bZ

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Web Next2b,

Thank you so much for purchasing our theme and contacting our support center.

Please go to pages > edit specific page > change or remove featured image/.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @maloti,

Thank you for contacting us and for using XStore.

To enable or deactivate the feature go to XStore Control Panel > Sales Booster > Fake sale popup. Please read our theme documentation here: https://www.8theme.com/documentation/docs/fake-sale-popup-2/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Ilya,

1/ We have noticed that the custom SVG icon you added is white, and coincidentally, the background color of the off-canvas mini cart is also white. This similarity in color is causing the icon to be invisible.

To resolve this issue, we kindly suggest that you either replace the white icon with one of a different color or alter the background color of the mini cart dropdown to better suit your needs. Once you have made these adjustments, please ensure to publish the changes.

For your reference, we have included an image in the private content area of our correspondence.

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Goostaf,

Thank you for contacting us and for using XStore.

We kindly request that you provide a screenshot of the image you wish to have removed from the subcategories. Additionally, please furnish us with the URL of the page where the image should remain in one specific category only.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team