Tony Rodriguez

Hello, @Murad,

We are pleased to inform you that we have successfully created a new footer static block. We kindly request that you review the updated configuration at your earliest convenience.

For your reference, an image has been included in the private content area of our website.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Murad,

Thank you for your response.

To address your concern, we kindly suggest editing the Footer block using Elementor under WP-dashboard > Static blocks. Please adjust the settings according to your requirements and ensure to update it upon completion.

Additionally, you may want to explore further customization options by navigating to XStore > Theme Options > Footer > Footer Styling. Adjust the settings as needed and publish the changes.

We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @EB Collection,

1/ You are welcome.

2/ We would like to inform you that the actions required are detailed in the documentation. Specifically, you are required to regenerate the images using the designated plugin.

Please note that the dimensions of the images are not related to the theme. The settings mentioned are derived from the WooCommerce plugin. Therefore, we kindly suggest directing any inquiries regarding this matter to the WooCommerce support forum at the following link: https://wordpress.org/support/plugin/woocommerce/

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products.

After that check again.

3/ Regarding QR Code image, Please read this topic: https://www.8theme.com/topic/qr-code-issues-on-the-new-products-i-created/

We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Nattakit.k,

Thank you for your response.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Ardmus,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that the URL you provided corresponds to a page from our demo site, which can be found here: https://xstore.8theme.com/home/. This particular demo is named “Classic” and is accessible via the XStore dashboard under the ‘Import Demos’ list.

For your reference, please see the attached image which further illustrates the details.
https://imgur.com/XdwwwXh

We trust this information is helpful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We would like to inform you that the option to add a custom field is not available by default. This functionality is provided by a third-party plugin currently in use on your site. We kindly suggest reviewing the plugin’s documentation for further details and guidance.

We hope this information is helpful to you. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dylan,

Thank you for contacting us and for using XStore.

1/ Please try this code: https://stackoverflow.com/a/49886961 . Additionally, it requires the customization codes.

Please note that additional customization falls beyond the purview of our standard support services.

If you require further customizations, we kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel. Be advised that customization services are subject to additional fees.

We appreciate your understanding and are here to support you.

2/ For seamless functionality and to prevent any potential issues, it is imperative that both the XStore theme and the XStore core plugin are maintained at their latest versions. We kindly request that you proceed with updating the XStore theme to the latest version, and core plugin, to ensure optimal performance of your site. https://xstore.8theme.com/update-history/

You can find detailed instructions for updating the theme at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We kindly recommend that you take a complete backup of your site before proceeding.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for contacting us and for using XStore.

1/ To change the display settings for the product type on your account page, please follow these steps:

1. Navigate to your WP-dashboard.
2. Go to WooCommerce > Settings.
3. Click on the “XStore” tab.
4. Select “My Account” page settings.
5. Choose the desired settings as per your requirement.
6. Ensure to save your settings after making the changes.

For your reference, we have attached an image that guides you through this process.

2/ To translate the title “You May Also Like” on your website, we recommend installing the Loco Translate plugin. This tool will enable you to modify the title directly within your site’s interface.

Please read our theme documentation here:
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

We hope you find this information helpful.

Best Regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you so much for purchasing our theme and contacting our support center.

By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

We can offer you to add the code into Theme Options > Theme custom CSS > Global:
this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb

@media only screen and (max-width: 992px) {
    .single-product .etheme-sticky-cart .et_column:nth-child(2) {
        justify-content: flex-start;
        overflow: auto;
    }
}

or this

@media (max-width: 767px) {
    .etheme-sticky-cart p.price,
    .etheme-sticky-cart .quantity ~ .et-single-buy-now {
        display: none;
    }
}

to remove the buy now button – https://prnt.sc/962l1TXSdFjU

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Murad,

Thank you for contacting us and for using XStore.

We would like to provide you with guidance on how to display the footer on your website. There are two methods available:

1. You can add a static block widget by navigating to your WordPress dashboard, then going to Widgets > Footer Column 1. For your convenience, We have attached an image to serve as a reference. https://imgur.com/z9Dycco

2. Alternatively, you can utilize the XStore Footer Builder with Elementor. For detailed instructions, please refer to our theme documentation at the following link:
https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

Please be aware that you should only employ one of these methods at a time.

We appreciate your understanding in this matter.

Should you have any further questions or require additional assistance, do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Carla,

Thank you so much for purchasing our theme and contacting our support center.

We hope this message finds you well. We have identified a potential issue that appears to be related to a conflict with a third-party plugin on your website. To address this, we kindly request that you temporarily deactivate all third-party plugins that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then check again. It is possible that one of the additional plugins is causing the issue.

Please note that you should take a complete backup of your site before proceeding.

Following this, please proceed to update both the XStore theme and the XStore core plugin. You can find detailed instructions and the latest updates at the following links:

– XStore Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugin Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

After completing the updates, please clear your browser’s cache and verify if the issue has been resolved.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @e.uluturk,

Thank you for contacting us and for using XStore.

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license. Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @Graziano,

Thank you for contacting us and for using XStore.

It would require the customization codes.

Please note that additional customization falls beyond the purview of our standard support services.

If you require further customizations, we kindly invite you to submit a request via our customization panel at this link: https://www.8theme.com/account/#etheme_customization_panel. Be advised that customization services are subject to additional fees.

We appreciate your understanding and are here to support you.

Warm regards,
The 8Theme Team

Hello, @Graziano,

Thank you for your patience and for reaching out to us.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and then revisit your site.

Please check now.

For your reference, we have activated the Single Product Builder located under the navigation path: XStore > Theme Options > WooCommerce > Single Product Builder.

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Nattakit.k,

Thank you for contacting us and for using XStore.

1/ The Filter products by price widget takes price range automatically based on the min and max price of existing products.

2/ Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Once it works correctly with the default theme (Storefront) then It will auto-work correctly with the XStore theme as well.

3/ The behavior you are experiencing may not be related to our theme. In this case, we recommend reaching out to WooCommerce support for further assistance in this matter – https://wordpress.org/support/plugin/woocommerce/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team