Hello, @Freelancer,

Please let us know once the problem appears, so we can check it.

Have you tried other browsers? Maybe it is the specific settings of your browser only cause the cache issue.

Kind Regards,
8theme team

Hello, Pit,

Thank you for contacting us and for using XStore.

We did not work with this 3rd-party plugin.

Our theme is multisite friendly, and our demo is made on Multisite.

Please read next articles https://www.wpbeginner.com/wp-tutorials/how-to-install-and-setup-wordpress-multisite-network/ https://wordpress.org/documentation/article/create-a-network/

Also, please read about theme activation – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

Hello, Kapil Saini,

We appreciate your prompt response.

Have you checked how the Shop page works with the Storefront theme activated? We do not see the Storefront theme installed on your site.

Could you provide FTP access?
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, @Wendy D,

We’ve imported the demo content to your site. Please clear cache and check now.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Artibdfl,

Thanks. I will let you know here once get a solution for our dev team.
We’ve found out that the problem relates to latest updates of WooCommerce plugin. You can downgrade the plugin to 7.9 or please wait.

Kind Regards,
8theme team

Hello,

Thank you for understanding.

Kind Regards,
8theme team

Hello, @Wendy D,

We appreciate your prompt response.

This demo https://xstore.8theme.com/demos/marketing/ is available for WPBakery only, there is no Elementor version, unfortunately.
Could you please select another demo?

Best Regards,
8Theme’s Team

Hello, Tal,

Thank you for your response.

We confirm that the options you have set up are correct and should not conflict. To further enhance the speed, we recommend enabling the following options:

Customizer -> Speed Optimization -> Remove Query Strings From Static Resources
Customizer -> Speed Optimization -> Ajaxify Menus
Customizer -> Speed Optimization -> Ajaxify Widgets
Please refer to the screenshot for more details: https://prnt.sc/Srnww3XybzOj

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

Regrettably, the possibility you are seeking does not exist. However, you may post your request on our taskboard at https://www.8theme.com/taskboard/, so our developers team read it.

Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

Hello, Fatima,

Thank you for contacting us and for using XStore.

Could you provide URL of your site and temporary wp-admin access?
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Hans,

Thank you for contacting us and for using XStore.

Please try solution from this topic –
https://www.8theme.com/topic/i-have-a-few-questions-for-xstore-theme/#post-361810

Kind Regards,
8theme team

Hello, Seoanalitik24,

Thank you for your response.

Please check screenshots in the Private Content area.

Contact your hosting provider to get assistance, or edit pages and re-select images from your site media library.

Kind Regards,
8theme team.

Hello, Theo,

“Is there a way to transform my whole website into Dutch text?
So when customers visit a website they see it in Dutch.” – 1/ Dashboard > Settings > General > Site Language > select the default site language; 2/ Translate all plugins and the theme using Loco Translate; 3/ Edit content of all pages, Products, widgets, static blocks, and so on; 4/ Edit texts via Theme Options, for example, Header Builder > Search > Placeholder text.

In case, you are using gTranslate plugin, the plugin support should be able to suggest the fastest way to translate the site.

Please note that Our theme is fully translatable, and when we see that you face some problems with translation, we want to note that these problems are independent of our theme, so we are not always able to help you, unfortunately. If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

There could be several reasons for your issue, for example:
– Modification of the parent theme files – please confirm that you have not done this.
– Changes to the structure using third-party plugins – check if the bug reproduces without using third-party plugins.
– Outdated version of the theme and plugins (including translation plugins) – please update everything to the latest version (be sure to backup before doing this).

Kind Regards,
8theme team

Hello, Seoanalitik24,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello,

Thank you for contacting us and for using XStore.

We would recommend you contact the support of the WooCommerce plugin first – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team