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Promo header is showing at mobile when scrolling up

This topic has 4 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

eulice

Participant

August 28, 2023 at 07:58

Hi,
I have an issue that promo header will sudden show up when I scrolling up using mobile

Here is the images: https://ibb.co/yfP28X3

Please, contact administrator
for this information.

#365861 Copied Theme version: 1.9.1

3 Answers

Tony Rodriguez

Support staff

August 28, 2023 at 08:12

Hello, @eulice,

Thank you for using our theme and for contacting us.

We hope this message finds you well.

We have conducted a thorough review of your website using a personal mobile device and found no issues. It appears that the problem you are experiencing may be due to cache issues on your end. We kindly suggest that you clear your browser cache and revisit the website.

For your convenience, we have created a video tutorial detailing the steps to clear your browser cache. You can find this video in the private content area for your reference.

Should you have any further questions or concerns, please do not hesitate to contact us.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#365863 Copied

eulice

Participant

August 28, 2023 at 14:42

Hi,
the promo header is now below the menu instead above the menu

#365910 Copied

Rose Tyler

Support staff

August 28, 2023 at 14:49

Hello, @eulice,

We’ve checked your site from mobile and we do not see any problem or promo text element in the header.
Please clear cache of your browser and check one more time.
Could you record a video of the problem?
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team.

#365912 Copied
Tagged: mobile view promo, promo header mobile, woocommerce mobile header, woocommerce templates, wordpress promo display, wordpress scrolling up
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