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Mobile View: The header and footer become hidden on a daily basis, with a 24-hour cycle.

This topic has 8 replies, 3 voices, and was last updated 8 months ago ago by Rose Tyler

Freelancer

Participant

August 27, 2023 at 13:52

When I open the website from the mobile, I found the header and mobile panel are hidden untill I clear the flush and mem cached. I have disabled all cache plugings, but the issue remains.

Please, contact administrator
for this information.

#365809 Copied Theme version: .9.1.13

7 Answers

Rose Tyler

Support staff

August 27, 2023 at 14:36

Hello, Freelancer,

Thank you for contacting us and for using XStore.

We can’t log in. Please provide the correct credentials.

Kind Regards,
8theme team

#365810 Copied

Freelancer

Participant

August 27, 2023 at 19:55

Sorry for the inconvenience

Please contact administrator
for this information.

#365829 Copied

Tony Rodriguez

Support staff

August 28, 2023 at 05:07

Hello, @Freelancer,

We regret to inform you that the wp-admin login details you have provided are still invalid. We kindly request you to verify them once more on your end.

To facilitate a better understanding of the issue at hand, we would appreciate it if you could record a video of the problem and upload it to a file-sharing service such as https://wetransfer.com/. Please provide us with the URL once the upload is complete.

Furthermore, we request you to create temporary wp-admin access so that we can examine your settings.

You can do this by creating a new user account with an administrator role via the Dashboard. Please share the username and password with us via the Private Content area.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#365842 Copied

Freelancer

Participant

August 28, 2023 at 10:21

In the link below. you will see the video recording.
https://streamable.com/fxduwo
And I have tested and updated the credentials.

Please contact administrator
for this information.

#365879 Copied

Rose Tyler

Support staff

August 28, 2023 at 13:47

Hello, @Freelancer,

Thank you for your response.

We’ve checked your site and we do not see the problem. The header and Footer are visible on mobile.

What can we do to be able to see the problem?
What browser do you use?

Kind Regards,
8theme team

#365905 Copied

Freelancer

Participant

August 28, 2023 at 14:59

I use google chrome, and as I mentioned, it hide with a cycle of 24 hours.

#365915 Copied

Rose Tyler

Support staff

August 28, 2023 at 15:35

Hello, @Freelancer,

Please let us know once the problem appears, so we can check it.

Have you tried other browsers? Maybe it is the specific settings of your browser only cause the cache issue.

Kind Regards,
8theme team

#365917 Copied
Tagged: 24-hour cycle, daily visibility cycle, hidden header and footer, mobile view optimization, responsive woocommerce themes, woocommerce themes, wordpress themes
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