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Issues While Working on the Xstore Theme:

This topic has 44 replies, 3 voices, and was last updated 6 months, 4 weeks ago ago by Rose Tyler

Theo

Participant

August 19, 2023 at 15:05

Hello, thank you for your support and message,

review is done….

Meanwhile, I need again to set the image swatches on the product page, can you please adjust that?

Thank you

#364988 Copied Theme version: .9.1.13 WooCommerce version: 8.0.2

43 Answers

Theo

Participant

August 20, 2023 at 06:20

any update please…

#364999 Copied

Rose Tyler

Support staff

August 20, 2023 at 09:35

Hello, Theo,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We will try to explain so you can do it by yourself next time:
You need to change Type for Color attribute from “Select” https://prnt.sc/IRnh2le5gfp- to > https://gyazo.com/8a4e109f8e498c672dcbc38baa4324fa , once you select the desired type https://prnt.sc/dl02VYO4C2WU , please go to https://prnt.sc/8fDtLIB1EzPL > edit colors https://prnt.sc/sULoc-bol0C4

Or https://prnt.sc/mx-V__O7D-B_ > https://prnt.sc/BqrXelOgz9_K

Please repeat every step by our screenshot and let us know if it is clear now.

Kind Regards,
8theme team

#365011 Copied

Theo

Participant

August 23, 2023 at 10:39

Thank you…

1) How can we change the cart button text?
client want that =>
Voeg toe aan winkelkar’ should be changed to ‘voeg toe aan winkelwagen’

2) Everything is initially in English fore 1 sec before being translated to Dutch. Please can you check again about the multilingual, it’s not working properly? When I switch websites from Dutch to English, it does not translate some of the words into English.

Regards

#365383 Copied

Rose Tyler

Support staff

August 23, 2023 at 12:32

Hello, Theo,

Thank you for getting in touch with us.

1/ “How can we change the cart button text?” – please provide a screenshot of the button and URL of page with it.
“Voeg toe aan winkelkar’ should be changed…”- so you already translated the text from English but can’t find where exactly did it?

2/ You need to contact support team of the multilingual plugin you are using.
We provide support for XStore theme only, and our theme is not the reason for mentioned problem.
We already helped you a few times with translation problems, but it is not our specialization, we hope for your understanding of this matter.

Kind Regards,
8theme team

#365401 Copied

Theo

Participant

August 24, 2023 at 14:44

I dont know, but it is creating now the issue in multi lingual.

Its not switching properly.

Its maybe because of the theme update.

Please can you update the theme.

Regards

#365556 Copied

Rose Tyler

Support staff

August 24, 2023 at 15:20

Hello, Theo,

Thank you for your response.

Didn’t you notice that our conversation is a bit strange?
We repeat that the problem on your site is independent of our theme but you continue to ask for help from our side.
We’ve updated the theme for you.
If you really want to solve the problem, you need to contact support of the multilanguage plugin.

Kind Regards,
8theme team

#365564 Copied

Theo

Participant

August 24, 2023 at 18:53

Thank you for updating the theme.

#365586 Copied

Rose Tyler

Support staff

August 25, 2023 at 07:38

Hello, Theo,

You’re welcome!

Kind Regards,
8theme team

#365623 Copied

Theo

Participant

August 25, 2023 at 12:13

for button text please see the screenshot…

‘Voeg toe aan winkelkar’ should be changed to ‘voeg toe aan winkelwagen’ see the pic…

it should be:

Voeg toe aan Winkelwagen -> Add To Shopping Cart instead of Add To Cart

Regards

#365670 Copied

Rose Tyler

Support staff

August 26, 2023 at 16:48

Hello, Theo,

We’ve checked the translation for the theme and XStore Core plugin and there the texts are changed using Loco Translate.
Sorry, but we do not see why texts on buttons are ‘Voeg toe aan winkelkar’ but not ‘voeg toe aan winkelwagen’. We would recommend you contact support for the Multilanguage plugin.
To confirm that this situation is independent of our theme, you can temporarily activate the default WooCommerce theme – Storefront and check texts then.
The problem can be caused by a 3rd party plugin on your site, server cache, or additional customization in files, please check it by yourself.

Kind Regards,
8theme team

#365748 Copied

Theo

Participant

August 28, 2023 at 06:57

hello

Is there a way to transform my whole website into Dutch text?

So when customers visit a website they see it in Dutch.

Then the gTranslate will be used to translate it into the English language.

Let me know how it going to work.

Regards

#365853 Copied

Theo

Participant

August 28, 2023 at 07:02

still my website issue is not resloved, please can you look into for me.

#365854 Copied

Rose Tyler

Support staff

August 28, 2023 at 07:53

Hello, Theo,

“Is there a way to transform my whole website into Dutch text?
So when customers visit a website they see it in Dutch.” – 1/ Dashboard > Settings > General > Site Language > select the default site language; 2/ Translate all plugins and the theme using Loco Translate; 3/ Edit content of all pages, Products, widgets, static blocks, and so on; 4/ Edit texts via Theme Options, for example, Header Builder > Search > Placeholder text.

In case, you are using gTranslate plugin, the plugin support should be able to suggest the fastest way to translate the site.

Please note that Our theme is fully translatable, and when we see that you face some problems with translation, we want to note that these problems are independent of our theme, so we are not always able to help you, unfortunately. If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

There could be several reasons for your issue, for example:
– Modification of the parent theme files – please confirm that you have not done this.
– Changes to the structure using third-party plugins – check if the bug reproduces without using third-party plugins.
– Outdated version of the theme and plugins (including translation plugins) – please update everything to the latest version (be sure to backup before doing this).

Kind Regards,
8theme team

#365858 Copied

Theo

Participant

August 28, 2023 at 16:12

hello, please I don’t want a refund, the project is almost finished now.

The translation is almost working fine now but please can you check the given URL, There is an issue On the Add To Cart Button its text is not translating while the whole page is translated into Dutch Please can you check the issue?

I am facing this issue in the categories page, here is the link:
https://sprankelspot.nl/index.php/product-category/fashion/

also, see the screenshot.

Please try to resolve this issue and don’t excuse that it’s the issue of 3rd party plugin. Thank you

Regards

#365924 Copied

Theo

Participant

August 29, 2023 at 05:31

any update please

#365941 Copied

Theo

Participant

August 29, 2023 at 08:36

and also please can you tell from where i can edit the text Related Products at bottom of the product page.

#365965 Copied

Rose Tyler

Support staff

August 29, 2023 at 10:49

Hello, Theo,

We kindly request you to provide us with FTP access in order to facilitate a more comprehensive investigation into the issue concerning translation on your website.

To establish FTP access, which includes FTP host, FTP username, FTP password, FTP port, and FTP encryption, we recommend reaching out to your hosting provider for assistance.

Simultaneously, we suggest contacting the support team of the multilanguage plugin installed on your site. It is possible that they may be able to expedite the process and find a solution more swiftly.

Kind Regards,
8theme team

#365994 Copied

Theo

Participant

August 29, 2023 at 14:29

Thank you so much I will provide you ftp in a while I also try to contact them.

How can I contact them, The last time I tried they were on weekend holiday, is there any way to do a live chat with them.

Regards

#366039 Copied

Rose Tyler

Support staff

August 30, 2023 at 07:06

Hello, Theo,

“How can I contact them” – it is your hosting provider, so you should know how to contact them.

Kind Regards,
8theme team

#366086 Copied
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