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Topic: Problems with XStore theme update (The package could not be installed)

seoanalitik24

Participant

August 27, 2023 5:50 pm

Hello I can not update the theme 9.1.11 to 9.1.13. The system shows this error: https://knife.best/wp-content/uploads/2023/08/update.png
Site URL: hidden
Theme version: 9.1.11

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Rose Tyler

Support staff

August 27, 2023 8:15 pm

Hello, Seoanalitik24,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

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seoanalitik24

Participant

August 28, 2023 8:33 am

Thanks, it worked!

One more question, after transferring the site from the test domain, the media content is not displayed. At the same time, media content is on the server. Website: https://knife.best/

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Rose Tyler

Support staff

August 28, 2023 9:25 am

Hello, Seoanalitik24,

Thank you for your response.

Please check screenshots in the Private Content area.

Contact your hosting provider to get assistance, or edit pages and re-select images from your site media library.

Kind Regards,
8theme team.

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seoanalitik24

Participant

August 28, 2023 1:13 pm

Thanks i found the solution

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Rose Tyler

Support staff

August 28, 2023 1:27 pm

Hello, Seoanalitik24,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team.

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