Return to previous page

Problems with XStore theme update (The package could not be installed)

This topic has 6 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

seoanalitik24

Participant

August 27, 2023 at 17:50

Hello I can not update the theme 9.1.11 to 9.1.13. The system shows this error: https://knife.best/wp-content/uploads/2023/08/update.png

#365823 Copied Theme version: 9.1.11

5 Answers

Rose Tyler

Support staff

August 27, 2023 at 20:15

Hello, Seoanalitik24,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539

This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

#365830 Copied

seoanalitik24

Participant

August 28, 2023 at 08:33

Thanks, it worked!

One more question, after transferring the site from the test domain, the media content is not displayed. At the same time, media content is on the server. Website: https://knife.best/

#365866 Copied

Rose Tyler

Support staff

August 28, 2023 at 09:25

Hello, Seoanalitik24,

Thank you for your response.

Please check screenshots in the Private Content area.

Contact your hosting provider to get assistance, or edit pages and re-select images from your site media library.

Kind Regards,
8theme team.

Please contact administrator
for this information.

#365871 Copied

seoanalitik24

Participant

August 28, 2023 at 13:13

Thanks i found the solution

#365895 Copied

Rose Tyler

Support staff

August 28, 2023 at 13:27

Hello, Seoanalitik24,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team.

#365898 Copied
Tagged: fix wordpress xstore installation issues, resolve xstore theme update error, troubleshooting xstore update problems, woocommerce templates xstore errors, wordpress woocommerce xstore problems, xstore package installation failure, xstore theme update issues
Viewing 6 results - 1 through 6 (of 6 total)