Return to previous page

Cart Page doesn’t show return to shop or empty cart notification on emptying

This topic has 10 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

Artibdfl

Participant

August 24, 2023 at 16:56

Hi!
The cart page shows no data/blank page upon decreasing the quantity of a product to “0” and upon pressing the “Clear Shopping Cart” Button.

If we press on “Remove” button below the product, the actual page which represents an empty cart is shown.

Kindly refer the private content area for details.

Please, contact administrator
for this information.

#365577 Copied Theme version: 9.1.12

9 Answers

Rose Tyler

Support staff

August 25, 2023 at 07:34

Hello, Artibdfl,

Thank you for getting in touch with us.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ If this is not the fault of a plugin, provide us with FTP access, so we can take a closer look.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#365621 Copied

Artibdfl

Participant

August 25, 2023 at 16:34

Hi! I have provided the FTP access for the staging website, so kindly let me know the solution when you happen to find it so that I can implement that on the main website.

Thanks in Advance

Please contact administrator
for this information.

#365699 Copied

Rose Tyler

Support staff

August 25, 2023 at 17:27

Hello, Artibdfl,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

Please be patient and do not change access.

Kind Regards,
8theme team

#365706 Copied

Artibdfl

Participant

August 28, 2023 at 12:57

Hi!

waiting for your revert

#365893 Copied

Rose Tyler

Support staff

August 28, 2023 at 13:31

Hello, Artibdfl,

Thanks. I will let you know here once get a solution for our dev team.
We’ve found out that the problem relates to latest updates of WooCommerce plugin. You can downgrade the plugin to 7.9 or please wait.

Kind Regards,
8theme team

#365901 Copied

Artibdfl

Participant

August 28, 2023 at 13:56

Sure! we’re waiting for the response

#365907 Copied

Rose Tyler

Support staff

August 28, 2023 at 16:12

Hello, Artibdfl,

Fixed. Please clear cache and check now.

The fix will be included in the next theme update also.

Kind Regards,
8theme team

#365925 Copied

Artibdfl

Participant

August 28, 2023 at 16:27

Hi!

The changes done by you are on the staging website, should we wait for the next theme update or you’ll share the details how it is to be done on the main website?

TIA

#365926 Copied

Rose Tyler

Support staff

August 29, 2023 at 15:08

Hello, Artibdfl,

To avoid waiting for updates, you can replace the following files:
wp-content/themes/xstore/woocommerce/cart/woocommerce/cart/cart-empty.php
wp-content/themes/xstore/woocommerce/cart/woocommerce/cart/cart.php

https://we.tl/t-DyMwOcGkEG

Kind Regards,
8theme team

#366043 Copied
Tagged: cart page issues, empty cart notification, fix woocommerce cart, return to shop error, woocommerce troubleshooting, wordpress ecommerce solutions, wordpress woocommerce templates
Viewing 10 results - 1 through 10 (of 10 total)