Forum Replies Created

Viewing 30 posts - 6,301 through 6,330 (of 30,391 total)
1 2 3 … 210 211 212 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 17:33

    Hello,

    I don’t see the mentioned issue https://prnt.sc/1g7x034
    The mentioned issue could be if you checked the shop page with resized the window to the mobile size and then stretch it to desktop size without page reloading.

    Regards

    #296136 Copied In reply to: Static blocks in shop’s woocommerce page have a bug
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 17:29

    Hello,

    Point is that issue is related to Massive addons update and changes that they made. We have contacted them https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=117&filter=all#comment_26860161 but get no answer. We tried to fix it using custom styles but it does not help a lot because requires changes from the plugin author site. So, unfortunately, we can do nothing with this.

    Regards

    #296135 Copied In reply to: Menu issue after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 17:20

    Hello,

    We don’t have issues with the header styles with the latest version of the theme. But if you copied the header.php file to the child theme you will need to update it and add the changes that were made in the parent theme.

    So, provide us with WP Dashboard and FTP access to your site to help you with the update.

    Regards

    #296132 Copied In reply to: Logo duplicated in header
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 17:16

    Hello,

    Keep this option disabled https://prnt.sc/1g7pxz2 It causes the issue with the product gallery.

    Regards

    #296131 Copied In reply to: why images are not showing properly ?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 17:12

    Hello,

    You can manage the slides animation speed and image animation speed in the slider settings https://prnt.sc/1g7kiqe Set it according to your needs.

    I don’t see problem with the add to cart on the home page https://gyazo.com/3d23bdfb8c62be924e5845f0a822985e

    Regards
    Regards

    #296128 Copied In reply to: Bugs after updating theme
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 16:57

    Hello,

    Check now, please.

    Regards

    #296124 Copied In reply to: Importing page layouts from Demo is not working
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 16:56

    Hello,

    1) I don’t see the error on the Widgets page https://prnt.sc/1g7hd1h So, provide us with the screenshot of the error that you have for better understanding.
    2) You provided FTP to empty directory https://prnt.sc/1g7ge61

    Regards

    #296123 Copied In reply to: Widget Error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 16:49

    Hello,

    Check now, please.

    Regards

    #296121 Copied In reply to: Slider Revolution Image
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 16:34

    Hello,

    1) https://prnt.sc/1f6dfwu this issue is related to the Revolution slider. Use an image with the background because in another case it’s duplicated and we can do nothing with this. Only Revolution slider developers are able to fix that.

    2) https://prnt.sc/1f6b9e3 – you have a vertical alignment for this row, so it means that if the height of the columns is bigger (because of the image that you use there) then the content of the next column will be aligned in the middle according to that height. So, you can either make the image smaller https://gyazo.com/6411190b60eee992e6e6bc7094914765 or change the vertical alignment for the rows to top and just add fixed margin for the second column https://gyazo.com/4f0820bf78c71bb535900ac2a17c6423

    Regards

    #296119 Copied In reply to: update not possible critical error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:34

    Hello,

    Check this https://prnt.sc/1g6m3ol your image could be 93.3 KB for example if you change png to jpg.

    Did you try NitroPack plugin?

    Regards

    #296109 Copied In reply to: Website Loading Too Slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:29

    Hello,

    We can’t log in to your WP Dashboard to check https://prnt.sc/1g6kc7r
    Go to Appearance > Themes > install and activate the Storefront theme. Check if you have the Add to cart button for products when the Storefront theme is active. Let me know about the results.

    Regards

    #296108 Copied In reply to: Products on backorder not displaying with “In shopping cart” button
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:26

    Hello,

    Nope, if your site does not send emails even with the default WP theme we can do nothing.
    So, did you try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that?

    Regards

    #296107 Copied In reply to: Built-in Email edited changes not reflecting in the emails sent
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:23

    Hello,

    IE browser is out of date and does not support a lot of modern CSS styles and functions.
    Provide us with link to your site, WP Dashboard and FTP access to your site to check the issue with the styles in Opera.

    Regards

    #296104 Copied In reply to: Layout Prob
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:20

    Hello,

    What about FTP access?

    Regards

    #296103 Copied In reply to: Both mobile and desktop menus display on al devices
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:18

    Hello,

    Check now, please.

    Regards

    #296102 Copied In reply to: Unable to click images after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 15:05

    Hello,

    1) I’m not sure about that Server requirements notification. Maybe something changes on your server and the system detects that. Strange. Anyway, if everything works fine then just ignore that notification.

    2) We updated the theme to the latest version while tested the mobile menu issue, so you don’t get notification about the theme update because it’s up to date.

    Regards

    #296098 Copied In reply to: server requirement error notification but no issue shows after click it
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 14:38

    Hello,

    Thanks. Did you change the WP Dashboard access https://prnt.sc/1g63cr9 ?

    Regards

    #296092 Copied In reply to: Sticky siderbar not working after update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 14:26

    Hello,

    Here https://prnt.sc/1g5z07e

    Regards

    #296090 Copied In reply to: Header and slider layout issue after the update
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 14:21

    Hello,

    1) Could you, please, check using the real device, not Chrome emulation? Do you have the mentioned issue with the real device?
    2) Dashboard is ok but FTP does not work https://prnt.sc/1g5wmip

    Regards

    #296089 Copied In reply to: Troubleshooting: Website crashed completely
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 14:13

    Hello,

    1)

    they are using the same theme and they manage to do it somehow,

    Who? Sorry, but I don’t understand you. Provide us with a link to site or link to the topic where you found that.

    2) Thank you. I passed the issue to our developers.

    Regards

    #296085 Copied In reply to: Questions related to sliders on homepage
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 13:52

    Hello,

    1) More button is the close button https://prnt.sc/1g5kki3
    2) Try to check the logo now, please.

    Regards

    #296084 Copied In reply to: mobile menu shows 404 error page on mobile panel?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 13:13

    Hello,

    I checked your site and don’t see any issue with the sidebar https://gyazo.com/7e3148a1db8cb8f02bee3fbdfb2e89dd
    So, I don’t understand the issue you have.
    But I found fatal error on the My account page. Did you change any woocommerce template files in the child theme? Provide us with WP Dashboard https://prnt.sc/1g5901b and FTP access to check and fix the My account page fatal error.

    Regards

    #296077 Copied In reply to: Product Page Layout Problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 13:07

    Hello,

    We did not test our theme with these plugins, so don’t have information about compatibility issues.
    I don’t think that you may have compatibility issues with that swatches plugin but if you decide to use that then disable our swatches option in Theme Options > WooCommerce > Shop Elements > Variation swatches.

    Any additional plugin that works with the frontend would slow down your site a little because it calls additional styles and scripts.

    Do you have this option build in inside your theme Cross / Blur / Hide Out of Stock Product

    You can go to WooCommerce > Settings > Products > Inventory > hide out of stock products from catalog. Then you’ll get blurred out of stock variation. But it works only if you have not too many variations (up to 10-12). In another case, you will get a simple Out of stock notice.

    Do you have this option build in inside your theme Cross / Blur / Hide Out of Stock Product

    Unfortunately, I don’t have information on how soon our developers will implement this option.

    Regards

    #296076 Copied In reply to: Apply the same Variation gallery for the same color
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:54

    Hello,

    I don’t see issue with the fix at the https://veggiezone.my/shop/
    If you want to show that for the tastecapture then add the below code to child theme functions.php

    add_filter('etheme_product_type_shop_quantity', function($types) {
	$types[] = 'woosb';
	return $types;
});

    Provide us with WP Dashboard and FTP access to your site if it does not help.

    Regards

    #296073 Copied In reply to: Product bundle plugin – no add to cart quantity option available
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:45

    Hello,

    1) Yes, our theme support WooCommerce hooks. You can use woocommerce_after_shop_loop_item_title hook in child theme functions.php to display the Sold by. Or provide us with WP Dashboard and FTP access to your site and we’ll help you with this.

    2) Provide us with screenshot of the option that you changed in vendor settings and WP Dashboard access to your site to check the issue in more detail.

    Regards

    #296070 Copied In reply to: Problem between XStore and WCFM
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:35

    Hello,

    I had a deal with your issue and I was out of the office this weekend. The person who answered to other clients was not familiar with your issue and does not have enough skills to help you. But you should know that we never left our customers in trouble and always try to help even if some delay happened.
    So, she just can’t give you the answer to all your questions. But it’s not the reason to spam other clients.
    We don’t recommend updating the production site to major versions of WP, WooCommerce or theme without updating the staging site first. So, once you launch your site, and will get notification about the major updates (like WP 5.9, 5.10 etc) then create staging site (full copy of the production) and update it there first, check if everything is ok then only after that update production site.

    Regards

    #296069 Copied In reply to: Set default header
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:28

    Hello,

    What issue with the mobile version do you have? Could you, please, explain in more detail?

    Regards

    #296065 Copied In reply to: Probleme avec revolution slider
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:27

    Hello,

    You are welcome. And please, don’t spam topics of other customers who are waiting for our help with the link to your issue. You are not the only one who is waiting for help and it causes misunderstanding in the topic and just scales the problem of the volume of the request.

    Regards

    #296063 Copied In reply to: Variation Products doesn’t work
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:23

    Hello, @Mert

    Please, don’t spam the topics of the other users! The technical person who worked on your issue was out of the office. Besides, we have a lot of requests and your topic is in the queue.
    Please, be patient.

    Regards

    #296057 Copied In reply to: How do i remove this Color Option ?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 26, 2021 at 12:20

    Hello,

    Answered here https://www.8theme.com/topic/hamburger-menu-not-working-on-mobile-4-days-waiting-for-fix/#post-296053

    The only one reason of the mobile menu issue could be browser cache. Because if everything works fine for you on the staging (that is the full copy of the production) and does not work on the production then only cached versions of the styles, scripts could give you this glitch. I tested using an Android device and your mobile menu works ok https://prnt.sc/1g4p9qo

    Regards

    #296055 Copied In reply to: Hamburger menu not working on mobile since update to 8.0.1
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    Viewing 6,330 results - 6,301 through 6,330 (of 30,391 total)
Viewing 30 posts - 6,301 through 6,330 (of 30,391 total)
1 2 3 … 210 211 212 … 1,012 1,013 1,014

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