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Both mobile and desktop menus display on al devices

This topic has 21 replies, 3 voices, and was last updated 2 years, 8 months ago ago by chrisoneal

chrisoneal

Participant

July 20, 2021 at 14:37

After the latest update both menus are always displaying. How can we fix? Thanks!

Please, contact administrator
for this information.

#295008 Copied Theme version: 8.0.1

20 Answers

John Holden

Support staff

July 20, 2021 at 19:59

Hello

We have check your website menu both are working fine in your website please check your website after clear browser cache.

John Holden

#295061 Copied

chrisoneal

Participant

July 20, 2021 at 20:05

I have cleared browser cache and still see both menus.

See screenshot of mobile menu on desktop

How do we resolve this?

Please contact administrator
for this information.

#295062 Copied

Olga Barlow

Support staff

July 20, 2021 at 21:38

Hello,

Read this topic https://www.8theme.com/topic/mobile-header-broken/#post-294926 and check if all the custom CSS that you added on your site has the closed styles. Or provide us with WP Dashboard to check.

Regards

#295083 Copied

chrisoneal

Participant

July 21, 2021 at 14:59

I don’t have any custom CSS in the Theme Options and i removed all of the custom CSS in the child theme and still have the issue. See screenshot.

I’ve since added back the child theme CSS since that didn’t resolve the issue.

Please contact administrator
for this information.

#295228 Copied

Olga Barlow

Support staff

July 21, 2021 at 19:13

Hello,

Provide us with WP Dashboard to check the issue in more detail.

Regards

#295304 Copied

chrisoneal

Participant

July 22, 2021 at 15:18

Here you go.

Please contact administrator
for this information.

#295443 Copied

Olga Barlow

Support staff

July 22, 2021 at 19:56

Hello,

Issues caused by themes/betsy-lewin/theme-/custom-styles.php file in your child theme. What changes did you make there?

Regards

#295523 Copied

chrisoneal

Participant

July 22, 2021 at 20:44

I think i rewrote etheme_assets function to only show bookmarks for second level pages. Looks like that file was removed though and functionality looks good now.

#295530 Copied

chrisoneal

Participant

July 22, 2021 at 21:03

On another very similar site the next and previous portfolio links are now loading at the bottom of the page for some reason. What is causing this after the latest update?

Please contact administrator
for this information.

#295533 Copied

Olga Barlow

Support staff

July 23, 2021 at 16:33

Hello,

Provide us with WP Dashboard and FTP access to your site. Probably you changed more files and they require additional code from the latest version of the theme to display navigation correctly.

Regards

#295682 Copied

chrisoneal

Participant

July 23, 2021 at 19:56

Here you go. Thanks!

Please contact administrator
for this information.

#295718 Copied

Olga Barlow

Support staff

July 26, 2021 at 15:20

Hello,

What about FTP access?

Regards

#296103 Copied

chrisoneal

Participant

July 26, 2021 at 22:25

See attached

Please contact administrator
for this information.

#296184 Copied

Olga Barlow

Support staff

July 27, 2021 at 14:48

Hello,

Thank you. Log in to your Cloudflare account to allow us to clear the CDN cache https://www.tedlewin.com/wp-admin/options-general.php?page=cloudflare#/login

Regards

#296317 Copied

chrisoneal

Participant

July 27, 2021 at 15:57

I completed that login but this website was never set up with CloudFlare.

I’m trying to fix the NEXT and PREVIOUS buttons on the Portfolio items.

#296337 Copied

Olga Barlow

Support staff

July 28, 2021 at 16:53

Hello,

I see we found the reason of the issue. Our developers will fix it tomorrow. I’ll inform you about results.

Regards

#296575 Copied

Olga Barlow

Support staff

July 29, 2021 at 13:38

Hello,

Fixed. Check now.

Regards

#296733 Copied

chrisoneal

Participant

July 29, 2021 at 15:28

Yes, the PREV / NEXT buttons are working properly on the portfolio now. Thank you!

The “portfolio-filters” has been added back to the Portfolio page though.

Show All – Collaborations

Is there somewhere in the theme settings to turn that back off or do i need to edit the code? Thanks.

Please contact administrator
for this information.

#296757 Copied
Olga Barlow

Support staff

July 29, 2021 at 23:05
Hello,

You are welcome. Add the below code to Theme Options > Custom CSS to hide filters
```
.portfolio-filters {
    display: none;
}
```
Regards
#296822 Copied
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Both mobile and desktop menus display on al devices

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