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How do i remove this Color Option ? - by PowerDesk

This topic has 8 replies, 4 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

PowerDesk

Participant

July 23, 2021 at 14:29

https://prnt.sc/1es3pbo
how do i remove that color ?

also when i press add to cart button

i get this error https://prnt.sc/1es40g9

#295651 Copied Theme version: 8

7 Answers

Rose Tyler

Support staff

July 25, 2021 at 07:40

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#295830 Copied

PowerDesk

Participant

July 25, 2021 at 08:37

thanks for replying

Please contact administrator
for this information.

#295876 Copied

Rose Tyler

Support staff

July 25, 2021 at 10:23

Hello,

1) You need to update the Core plugin https://gyazo.com/c089d46119431309ae53671e54988c0c https://xstore.helpscoutdocs.com/article/37-plugins-update
2) Edit product > delete or configure attributes, change product type – https://gyazo.com/f4ce92c483025f0d0d7fd5a0c4eb6ed5
Check “Blue Stripped Chair” product on your site now https://gyazo.com/aa65fcaf85594a9d32298ce5ac9cfbb1 > https://gyazo.com/115d249e7e1ef5fe7e5a0a2ef1806c00
Read more – https://docs.woocommerce.com/document/managing-products/ https://docs.woocommerce.com/document/variable-product/
Here is a video about our variation swatches for variable products – https://youtu.be/LgzC4iK-j6A
3) About the Add to cart, check “Blue Stripped Chair” product now. The error was shown because the product type was selected – Variable but attributes and variations were not specified (they can’t be imported).
4) As I can see, you imported content that was created using Elementor, so WPBakery plugin can be disabled on your site. Enable the Elementor for products and static blocks – https://gyazo.com/526a1aaab68249e1ca44fe3fe77c90a8

Regards

#295898 Copied

PowerDesk

Participant

July 25, 2021 at 21:41

thanks for this

i am having another issue
with product image gallery
https://prnt.sc/1f5o10t

#295950 Copied

Rose Tyler

Support staff

July 26, 2021 at 09:17

Hello,

Clear cache and check now.
I’ve deactivated 3rd party plugins on your site then activated them back and the gallery works fine now https://gyazo.com/ae2b9092ff676330523ed829f4832e59

Regards

#295984 Copied

Mert

Participant

July 26, 2021 at 09:57

Support team, stop ignoring my tickets!!! Please look below:

https://www.8theme.com/topic/no-response-for-3-days/#post-295982

#295998 Copied

Olga Barlow

Support staff

July 26, 2021 at 12:23

Hello, @Mert

Please, don’t spam the topics of the other users! The technical person who worked on your issue was out of the office. Besides, we have a lot of requests and your topic is in the queue.
Please, be patient.

Regards

#296057 Copied
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