Product Page Layout Problem - by Backes1

This topic has 12 replies, 3 voices, and was last updated 2 years, 8 months ago ago by Olga Barlow

  • Avatar: Backes1
    Backes1
    Participant
    July 20, 2021 at 13:39

    Hi,

    Please, find an image attached
    https://prnt.sc/1di0nkp

    Please, contact administrator
    for this information.
    11 Answers
    Avatar: John Holden
    John Holden
    Support staff
    July 20, 2021 at 15:55

    Hello

    Thank you so much for contacting us!

    We have checked many products and your website is working fine t might be possible some browser cache issue or hosting response time so please check your website after deactivating Cache.

    John Holden

    Avatar: Backes1
    Backes1
    Participant
    July 22, 2021 at 21:40

    Problem is not cache!

    https://prnt.sc/1egw3wk

    Avatar: Backes1
    Backes1
    Participant
    July 23, 2021 at 13:57

    Hi John,

    Could you help me to solve this problem?

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 26, 2021 at 13:13

    Hello,

    I checked your site and don’t see any issue with the sidebar https://gyazo.com/7e3148a1db8cb8f02bee3fbdfb2e89dd
    So, I don’t understand the issue you have.
    But I found fatal error on the My account page. Did you change any woocommerce template files in the child theme? Provide us with WP Dashboard https://prnt.sc/1g5901b and FTP access to check and fix the My account page fatal error.

    Regards

    Avatar: Backes1
    Backes1
    Participant
    July 27, 2021 at 13:13

    Problem still there! I tried a lot of things but nothing
    https://prnt.sc/1glo5th

    Did you change any woocommerce template files in the child theme? NO
    Please, find my credentials attached

    Actually i have two sit using your theme. I am giving you credentials for those two.

    Please contact administrator
    for this information.
    Avatar: Backes1
    Backes1
    Participant
    July 28, 2021 at 11:51

    Fatal Error
    ================
    Um erro do tipo E_ERROR foi causado na linha 24 do arquivo /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-content/themes/xstore/framework/features/optimization.php. Mensagem de erro: Uncaught Error: Call to a member function is_preview_mode() on null in /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-content/themes/xstore/framework/features/optimization.php:24
    Stack trace:
    #0 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(303): XStore_OptimizationCSS->enqueue_page_css_files(”)
    #1 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #2 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
    #3 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/script-loader.php(2083): do_action(‘wp_enqueue_scri…’)
    #4 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(303): wp_enqueue_scripts(”)
    #5 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #6 /home/storage/5/ca/6a/slatacadoatalaia2/public_html/wp-includes/plugin.php(47

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 29, 2021 at 10:59

    Hello,

    1) I was able to log in to https://atacadoatalaia.com.br/ and fix the error with the secondary menu.
    2) I can’t log in to sl.atacadoatalaia.com.br https://prnt.sc/1hjui02 and FTP also is incorrect https://prnt.sc/1hjxe5h
    So, provide correct access to the second site to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 29, 2021 at 11:04

    Hello,

    I was able to log in to your sl.atacadoatalaia.com.br using the credentials that you provided on another topic. Check the secondary menu now.

    Regards

    Avatar: Backes1
    Backes1
    Participant
    July 29, 2021 at 11:26

    Hi Olga,

    Yes, probably working, not completely sure. Anyway, can you tell me what you did?
    I sent you my credentials for atacadoatalaia.com.br but i see you have not fixed it. Could you please at least tell me what you did for sl.atacadoatalaia.com.br? I will fix this other one.

    What about that fatal error?

    Thanks,

    Avatar: Backes1
    Backes1
    Participant
    July 29, 2021 at 16:46

    Olga,

    I received this email from you:
    1) I was able to log in to https://atacadoatalaia.com.br/ and fix the error with the secondary menu.
    2) I can’t log in to sl.atacadoatalaia.com.br https://prnt.sc/1hjui02 and FTP also is incorrect https://prnt.sc/1hjxe5h

    Actually i am not uderstanding.
    What i see you fixed sl.atacadoatalaia.com.br and not on atacadoatalaia.com.br.
    https://prnt.sc/1hod6q9

    Anyway, i am giving you all credentials for those two sites again. Please, check it all again.

    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 30, 2021 at 13:01

    Hello,

    I don’t see the mentioned issue on that site after our fix http://i.prntscr.com/1Jco3UgeQLOSNNLA3mX7aQ.png So, try to clear the browser cache.

    Regards

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