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Built-in Email edited changes not reflecting in the emails sent

This topic has 27 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Louis

Participant

June 16, 2021 at 11:13

Hi there,

I have edited the email templates using your built-in editor but the received and sent emails are not reflecting those changes, for an example: when a Customer places a new order, they don’t receive the template that I have customized.

thanks,

Please, contact administrator
for this information.

#291070 Copied Theme version: 7.2.9 WooCommerce version: 5.4

26 Answers

Olga Barlow

Support staff

June 16, 2021 at 17:18

Hello,

1) Don’t you get any email? Or you get email but it does not look the same way as you customized?
2) If you don’t get emails at all then read this documentation https://docs.woocommerce.com/document/email-faq/#section-4 and follow the instructions.

Regards

#291120 Copied

Louis

Participant

June 16, 2021 at 21:42

Hi,

I do get emails but not as the template that I customized.

Thanks,

#291157 Copied

Olga Barlow

Support staff

June 17, 2021 at 11:17

Hello,

Because you did not set the type for the templated you created https://prnt.sc/15p1uqo
Edit the templates and choose the types of email for them https://prnt.sc/15p1yfk

Regards

#291210 Copied

Louis

Participant

June 17, 2021 at 21:41

Hi,

even after allocating the type still the same.

#291268 Copied

Louis

Participant

June 18, 2021 at 00:54

It works for the new order though so far but this email comes only to Admin

#291271 Copied

Olga Barlow

Support staff

June 18, 2021 at 12:16

Hello,

Provide us with FTP access to your site, please. We need to take a closer look at the issue. Do you overwrite any email templates in the child theme? If yes, then remove them and check emails after that.

Regards

#291332 Copied

Louis

Participant

June 18, 2021 at 12:38

Hi,

there is a file manager in the backend, it’s that enough to check?

#291340 Copied

Olga Barlow

Support staff

June 18, 2021 at 12:42

Hello,

I see that you overwrite email templates in the child theme. Remove them and check emails after that.

Regards

#291342 Copied

Louis

Participant

June 18, 2021 at 13:02

Just removed but still the same.

#291345 Copied

Olga Barlow

Support staff

June 18, 2021 at 13:36

Hello,

Provide us with FTP access to your site in this case. We need to check the code and file manager is not suitable for this.

Regards

#291350 Copied

Louis

Participant

June 18, 2021 at 13:54

Hi,

Please find the attached FTP access.

Please contact administrator
for this information.

#291354 Copied

Olga Barlow

Support staff

June 18, 2021 at 15:00

Hello,

You did not create for the Customer invoice / Order details (pending) template, you had just Customer invoice / Order details (paid). Once I created the Order details (pending) template https://prnt.sc/15t3u08 I get a customized email https://prnt.sc/15t41lh

Regards

#291365 Copied

Louis

Participant

June 18, 2021 at 21:56

Hi,

I actually had completed for the paid and pending both and also for the completed order, now the place order email comes and also the store receives the same with that template. still the order completed one is not working though. What could be the reason?

#291390 Copied

Olga Barlow

Support staff

June 22, 2021 at 08:27

Hello,

Do you mean that the complete order email still uses the default template?

Regards

#291606 Copied

Louis

Participant

June 22, 2021 at 14:48

Hi,

Yeah.

#291663 Copied

Olga Barlow

Support staff

June 23, 2021 at 09:54

Hello,

I made a test order but I don’t get the Order complete email even with the default theme.

Regards

#291757 Copied

Louis

Participant

June 23, 2021 at 10:40

Hi,

Yeah same here, for the completing order it doesn’t send anything at all, plus also I noticed that the Performa Invoice and the Commercial Invoice are not sent with those titles either.

So pretty much the same invoice is going.

Where can I edit the PDF invoice template visually?

Thanks,

#291769 Copied

Olga Barlow

Support staff

June 23, 2021 at 20:06

Hello,

1) Point is that your site does not send emails even with the default theme enabled. Try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that.

2) All the available settings you can find here https://support.rightpress.net/hc/en-us/articles/200722636-General-Settings

Regards

#291828 Copied

Louis

Participant

June 26, 2021 at 09:59

Hi,

For now all the other types of emails are going but only the Order Completed is not, so may be there is some other issue, don’t you think?

Thanks

#292183 Copied

Rose Tyler

Support staff

June 26, 2021 at 13:06

Hello,

If the problem is independent of the theme, contact the support of WooCommerce. Because we provide support for issues related strictly to our theme.

Regards

#292196 Copied

Louis

Participant

July 24, 2021 at 09:01

Hi,

Actually, the issue is with the theme, Unable to assign the email template from your options, Please guide through on how to edit a template for each email sent and assign it that email (for an example: Completed Order Email, New Order Email which are going to the Customer).

Thanks,

#295754 Copied

Olga Barlow

Support staff

July 26, 2021 at 15:26

Hello,

Nope, if your site does not send emails even with the default WP theme we can do nothing.
So, did you try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that?

Regards

#296107 Copied

Louis

Participant

August 12, 2021 at 10:09

Hi,

I have tested this again and again, When I turned off your Built-in Email Builder option, I receive the emails which are coming from the Store. So this has something to do with this feature. Please have a look and let me know of a fix.

Thanks,

#298629 Copied

Olga Barlow

Support staff

August 12, 2021 at 17:07

Hello,

Did you try SMTP plugin? Provide us with the screenshot of the complete order email for example that you get from your site with the default theme, please.

Regards

#298699 Copied

Louis

Participant

August 15, 2021 at 08:29

Hi,

Yes, I tired the SMTP plugin but I find it unnecessary to setup with all that many things when the default one is working.

Please find the screenshots of the default emails received for a test order.

Please contact administrator
for this information.

#298914 Copied

Olga Barlow

Support staff

August 16, 2021 at 12:39

Hello,

This is the Invoice email https://prnt.sc/1posdqo , not the complete order email.

I get this email even if the Email builder is enabled https://prnt.sc/1pordap
So, what’s the problem with this type of email from your side?
Because I’m confused.

Regards

#298994 Copied
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