Built-in Email edited changes not reflecting in the emails sent

This topic has 27 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Olga Barlow

  • Avatar: Louis
    Louis
    Participant
    June 16, 2021 at 11:13

    Hi there,

    I have edited the email templates using your built-in editor but the received and sent emails are not reflecting those changes, for an example: when a Customer places a new order, they don’t receive the template that I have customized.

    thanks,

    Please, contact administrator
    for this information.
    26 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 16, 2021 at 17:18

    Hello,

    1) Don’t you get any email? Or you get email but it does not look the same way as you customized?
    2) If you don’t get emails at all then read this documentation https://docs.woocommerce.com/document/email-faq/#section-4 and follow the instructions.

    Regards

    Avatar: Louis
    Louis
    Participant
    June 16, 2021 at 21:42

    Hi,

    I do get emails but not as the template that I customized.

    Thanks,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 17, 2021 at 11:17

    Hello,

    Because you did not set the type for the templated you created https://prnt.sc/15p1uqo
    Edit the templates and choose the types of email for them https://prnt.sc/15p1yfk

    Regards

    Avatar: Louis
    Louis
    Participant
    June 17, 2021 at 21:41

    Hi,

    even after allocating the type still the same.

    Avatar: Louis
    Louis
    Participant
    June 18, 2021 at 00:54

    It works for the new order though so far but this email comes only to Admin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 18, 2021 at 12:16

    Hello,

    Provide us with FTP access to your site, please. We need to take a closer look at the issue. Do you overwrite any email templates in the child theme? If yes, then remove them and check emails after that.

    Regards

    Avatar: Louis
    Louis
    Participant
    June 18, 2021 at 12:38

    Hi,

    there is a file manager in the backend, it’s that enough to check?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 18, 2021 at 12:42

    Hello,

    I see that you overwrite email templates in the child theme. Remove them and check emails after that.

    Regards

    Avatar: Louis
    Louis
    Participant
    June 18, 2021 at 13:02

    Just removed but still the same.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 18, 2021 at 13:36

    Hello,

    Provide us with FTP access to your site in this case. We need to check the code and file manager is not suitable for this.

    Regards

    Avatar: Louis
    Louis
    Participant
    June 18, 2021 at 13:54

    Hi,

    Please find the attached FTP access.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 18, 2021 at 15:00

    Hello,

    You did not create for the Customer invoice / Order details (pending) template, you had just Customer invoice / Order details (paid). Once I created the Order details (pending) template https://prnt.sc/15t3u08 I get a customized email https://prnt.sc/15t41lh

    Regards

    Avatar: Louis
    Louis
    Participant
    June 18, 2021 at 21:56

    Hi,

    I actually had completed for the paid and pending both and also for the completed order, now the place order email comes and also the store receives the same with that template. still the order completed one is not working though. What could be the reason?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 22, 2021 at 08:27

    Hello,

    Do you mean that the complete order email still uses the default template?

    Regards

    Avatar: Louis
    Louis
    Participant
    June 22, 2021 at 14:48

    Hi,

    Yeah.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 23, 2021 at 09:54

    Hello,

    I made a test order but I don’t get the Order complete email even with the default theme.

    Regards

    Avatar: Louis
    Louis
    Participant
    June 23, 2021 at 10:40

    Hi,

    Yeah same here, for the completing order it doesn’t send anything at all, plus also I noticed that the Performa Invoice and the Commercial Invoice are not sent with those titles either.

    So pretty much the same invoice is going.

    Where can I edit the PDF invoice template visually?

    Thanks,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 23, 2021 at 20:06

    Hello,

    1) Point is that your site does not send emails even with the default theme enabled. Try to install one of the dedicated SMTP providers https://docs.woocommerce.com/document/email-faq/#section-7 and check emails after that.

    2) All the available settings you can find here https://support.rightpress.net/hc/en-us/articles/200722636-General-Settings

    Regards

    Avatar: Louis
    Louis
    Participant
    June 26, 2021 at 09:59

    Hi,

    For now all the other types of emails are going but only the Order Completed is not, so may be there is some other issue, don’t you think?

    Thanks

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