Unable to click images after update - by klynx

This topic has 19 replies, 3 voices, and was last updated 2 years, 8 months ago ago by klynx

  • Avatar: klynx
    klynx
    Participant
    July 25, 2021 at 12:44

    Hi,

    after I updated to XStore and Elementor, I’m unable to click and expand the images in galleries. Clicking on galleries also trigger this error in the console:

    Uncaught (in promise) ReferenceError: DialogsManager is not defined

    Deactivating Elementor somehow fixes the problem, but it really isn’t a valid solution.

    XStore theme version: 8.0.2
    XStore core version: 4.0.2
    Elementor version: 3.3.1

    18 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2021 at 13:53

    Hello,

    Thanks for using our theme.
    Go to Theme Options > Speed optimization > Disable elementor dialog js option. Let us know the result

    Regards

    Avatar: klynx
    klynx
    Participant
    July 25, 2021 at 15:40

    Hi Rose,

    the solution you suggested did not work. I’m still getting the same error in the console.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2021 at 15:55

    Hello,

    Provide URL of page with the problem, temporary wp-admin, and FTP access, so we can take a closer look.

    Regards

    Avatar: klynx
    klynx
    Participant
    July 25, 2021 at 16:24

    Hi Rose,

    I’ve provided the necessary info in the private content area.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 25, 2021 at 18:29

    Hello,

    I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 26, 2021 at 15:18

    Hello,

    Check now, please.

    Regards

    Avatar: klynx
    klynx
    Participant
    July 27, 2021 at 03:22

    Hi Olga,

    unfortunately the issue is still occurring.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 27, 2021 at 05:48

    Hello,

    Clear all cache (plugin, cache of browser) and check – https://gyazo.com/832b6fd7fe15afba4c075f501dcf1e79

    Regards

    Avatar: klynx
    klynx
    Participant
    July 27, 2021 at 06:12

    Hi Rose,

    to be clear, it does work when I’m logged in to the WordPress admin, or when I’m in the Elementor or XStore editor. However, it doesn’t work the minute I log out.

    I did clear my SiteGround and browser cache, tried using Safari + Chrome + Firefox + Chrome mobile, as we as private/incognito mode.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 27, 2021 at 16:16

    Hello,

    I see that you use Cloudflare CDN. Log in to your account to allow us to clear the CDN cache https://ani-mecha.com/wp-admin/options-general.php?page=cloudflare#/login

    Regards

    Avatar: klynx
    klynx
    Participant
    July 27, 2021 at 16:28

    Hi Olga,

    we don’t use Cloudflare CDN.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 28, 2021 at 17:08

    Hello,

    Any kind of server cache or something?

    Regards

    Avatar: klynx
    klynx
    Participant
    July 28, 2021 at 17:24

    Hi Olga,

    The site is hosted on SiteGround, so that’s the only server cache available. When you login to the WP admin, there is an option on the top bar to “Clear SG Cache”, and that should clear the SiteGround Cache.

    I have cleared the cache multiple times, and I don’t believe this to be a caching issue.

    Are your devs able to reproduce the issue?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 29, 2021 at 07:42

    Hello,

    Check now, please.

    Regards

    Avatar: klynx
    klynx
    Participant
    July 29, 2021 at 08:48

    Hi Olga,

    it works now, thank you!

    If you don’t mind me asking, what was the fix?

    Avatar: klynx
    klynx
    Participant
    July 29, 2021 at 09:26

    Hi Olga,

    Now I have the issue where the XStore Single Product Page gallery is showing 2 lightboxes. It seems that the Elementor lightbox and XStore lightbox are not playing nice with one another.

    If I go to “XStore -> Single Product Builder -> Gallery -> Lightbox” and turn this option off:
    – The Elementor Gallery will work as intended and show the Elementor lightbox when clicked
    – Instead of showing the XStore lightbox, the Single Product Page will show the Elementor lightbox instead. The issue with the Elementor lightbox here is that you can’t navigate the gallery with the arrows.

    If I go to “XStore -> Speed Optimization -> Disable Elementor Dialog Js” and turn this option on:
    – The Elementor Gallery will not show the Elementor lightbox when clicked
    – The Single Product Page gallery will work as intended and show the XStore lightbox.

    Is there a way for the Single Product Page to only use the XStore lightbox, and the Elementor galleries to only use the Elementor lightbox?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 29, 2021 at 23:12

    Hello,

    Edit page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable http://i.prntscr.com/LaTcdLASTPqlWt-6ejim-w.png

    Regards

    Avatar: klynx
    klynx
    Participant
    July 30, 2021 at 05:26

    Thanks Olga! Everything works perfectly now.

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