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Header and slider layout issue after the update

This topic has 12 replies, 3 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

W

Participant

July 1, 2021 at 19:13

Header and slider layout issue after the update.
layout before update:

https://prnt.sc/17vv5jl

Layout after:

https://prnt.sc/17vvdg6

#292756 Copied Theme version: 7.2.11

11 Answers

Rose Tyler

Support staff

July 2, 2021 at 07:14

Hello,

Go to Theme Options > click on Publish, or provide URL + temporary wp-admin access, so we can take a closer look.
What version of the theme was used before the update?

Regards

#292780 Copied

W

Participant

July 3, 2021 at 02:06

Access Provided

Please contact administrator
for this information.

#292903 Copied

Rose Tyler

Support staff

July 3, 2021 at 09:06

Hello,

Please answer what version of the theme was used before the update?
You need to update XStore Core plugin too – https://xstore.8theme.com/update-history/ https://xstore.helpscoutdocs.com/article/37-plugins-update Clear all cache after that. If the problem won’t be solved. Provide FTP access, we will check the problem more deeply.

Regards

#292926 Copied

W

Participant

July 4, 2021 at 08:07

My previous version was 7.2.10. I have restored my previous version 7.2.10.
It fixed the layout issue but the old issue of all departments not showing up. Please have a look.

#292995 Copied

Rose Tyler

Support staff

July 4, 2021 at 09:02

Hello,

XStore Core is 3.2.11 version on your site, so you need to use 7.2.11 version of the theme.
I’ve provided link to the changelog – https://gyazo.com/8b645b7acb18aa52c66730d57b2c983d
Please update the theme, clear all cache. If any error persists, provide temporary FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#292997 Copied

W

Participant

July 5, 2021 at 16:09

FTP access

Please contact administrator
for this information.

#293124 Copied

Olga Barlow

Support staff

July 5, 2021 at 16:32

Hello,

Issue was caused by the cache. I cleared the plugin cache and styles are ok after that.

Regards

#293132 Copied

W

Participant

July 5, 2021 at 18:56

Thanks

#293145 Copied

Olga Barlow

Support staff

July 5, 2021 at 20:46

You are welcome.

Regards

#293156 Copied

W

Participant

July 23, 2021 at 17:11

Hi, Can you share how I can clear the plugin cache

#295692 Copied

Olga Barlow

Support staff

July 26, 2021 at 14:26

Hello,

Here https://prnt.sc/1g5z07e

Regards

#296090 Copied
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