The Website just all of a sudden appears like in this screenshot. I didn’t do anything special before it happened and I even did beck up recovery to the website but it’s still there…
I got this mail from wordpress:
An error of type E_ERROR was caused in line 2295 of the file /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-content/themes/xstore/framework/woo.php. Error message: Uncaught Error: Call to undefined method St_Woo_Shop::get_gallery_image_ids() in /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-content/themes/xstore/framework/woo.php:2295
#0 /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-includes/class-wp-hook.php(292): etheme_available_variation_gallery()
#1 /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-includes/plugin.php(212): WP_Hook->apply_filters()
#2 /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php(145): apply_filters()
#3 /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-includes/class-wp-hook.php(292): St_Woo_Shop->available_variations()
#4 /var/www/vhosts/vps16022.secured-cloud2.net/ermdental.vps16022.secured-cloud2.net/wp-includes/plugin.php(212): WP_Hook->apply_filters()
Ok, I found what causes the error. It’s the ‘Ajax Products Tabs’ widget. There’s a problem with the filtering settings. As soon as I change the smallest thing from the default settings of the widget it will cause the error. In the meantime I left it with the default settings but please help me out to fix it.
1) Provide us with screenshots of the options that cause the mentioned error.
2) Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.
Your screenshot is broken. You can use Gyazo tool to make and share screenshot.
It’s ok for me https://gyazo.com/18bf390815975a677f2a7ae67864ce1f
I have now a new problem. Since a few days the bottom header with the Menu is completely distorted but only on tablet horizontal screen size around 970-1024 px, as you can see in the screenshot attached herewith. I couldn’t find the reason for that so far.
Can you pls help me with it?
Thanks a lot!
Could you provide temporary FTP access? FTP host, FTP username, FTP password, FTP port. If you don’t know what the FTP is then you need to contact your hosting provider. Hosting support knows
You have already all details of FTP access in the former massages of this topic
1) Of course I checked it also on the a real tablet, this is how I found out about it actually.
2) The permissions I gave the user I sent you are including creating and managing FTP accounts
Thank you. This time it works. I passed the issue to our developers. They are looking solution. I’ll inform you once they fix the problem.
You must be logged in to reply to this topic.Log in/Sign up
One standard license is valid only for 1 project. Running multiple projects on a single license is a copyright violation.