Forum Replies Created

Viewing 30 posts - 4,021 through 4,050 (of 30,391 total)
1 2 3 … 134 135 136 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2021 at 10:53

    Hello,

    We are trying to make the order but always face out of stock error for a lot of products https://recordit.co/I73jyIGlOq . And that’s happens not just with our theme but also with the Storefront theme, we checked. Could you, please, solve the issue with the stock and then reply back. Also, I see that you have custom code in the XStore child theme. Remove that code and try to proceed to checkout. Do you still have the issue with the checkout without that code?

    Regards

    #309227 Copied In reply to: Stock error at checkout on XStore theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2021 at 09:56

    Hello,

    Add the below code to theme options > Custom CSS

    @media only screen and (max-width: 480px){
#back-top {
    display: block;
}
}

    Regards

    #309215 Copied In reply to: back to top button missing for mobile version
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 20:40

    Hello,

    We checked using iPhone, any loader there https://recordit.co/5ZwGLDaicZ
    Could you try from another device?

    Regards

    #309181 Copied In reply to: Preloader on Mobile just on home page and some land pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 20:32

    Hello,

    Did you update theme from the old version or you just install that?

    Regards

    #309179 Copied In reply to: X-store Core Plugin causing problems on my page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 20:26

    Hello,

    But does it help?
    Read the description of this option. It delays the scripts and they are working only after your action (click, touch). And it would cause problems that scripts do not work till you click.

    Regards

    #309178 Copied In reply to: The main page does not always load to the end
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 20:22

    Hello,

    You are welcome.
    We have added the below custom to Theme Options > Custom CSS instead of the Elementor Custom CSS

    .custom-block02 h3 {
    padding-left: 12px
}
.custom-block02 h3:before {
    content: "\e904";
    font-family: 'xstore-icons' !important;
    font-size: 9px;
    position: absolute;
    left: 0;
    top: 13px
}
.custom-block02 .content-product {
    margin-bottom: 5px
}

    Regards

    #309177 Copied In reply to: How to add banner/slider at the top of the hearder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 20:17

    Hello,

    Provide us with W Dashboard access and also link to mentioned page/product.

    Regards

    #309176 Copied In reply to: Would like to have my own colors stored here how do I do that
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 20:01

    Hello,

    Take our apologies for the delay. We have a lot of requests these days.
    I checked the mobile version and don’t see problem https://prnt.sc/200vnaa
    What mobile device and browser do you use?

    Regards

    #309175 Copied In reply to: Website loads slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 19:57

    Hello,

    Unfortunately, the mobile panel has some glitches with the translation. It requires custom code. So, please, provide us with WP Dashboard and FTP access and provide translations you want to apply. We’ll help you.

    Regards

    #309173 Copied In reply to: Translate custom link in the Mobile Panel
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 19:56

    Hello,

    I changed some things on your home page and I see changes once clear the plugin cache and browser cache https://recordit.co/UZ4Hg14mHn

    Regards

    #309172 Copied In reply to: I can’t safe changes in elemenor, please help
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 19:24

    Hello,

    Provide us with link to page with the mentioned error and FTP access. We’ll check the issue in more detail.

    Regards

    #309170 Copied In reply to: Import page from demo site into my site
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 19:20

    Hello,

    I’ll do my best to speed up the process. I think we need up to 2 days.

    Regards

    #309169 Copied In reply to: Stock error at checkout on XStore theme.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 18:39

    Hello,

    Issue caused by translation code that you added to your child theme functions.php. Remove the code and use translation files to translate theme and XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    #309166 Copied In reply to: Problem with bad view of items in Wishlist after updates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 17:29

    Hello,

    Oh, sorry, that file is out of date. Do you need the header structure like on that demo?
    Provide us with WP Dashboard access and we’ll help you with that.

    Regards

    #309161 Copied In reply to: Problem with importing Theme Options in Xstore
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 17:23

    Hello,

    Issue with columns caused by third-party plugin that you use https://prnt.sc/200tnuc Product Category Slider for Elementor. It uses a lot of global classes that break the default layout even for the Storefront theme not just for the XSore. So, contact plugin authors to fix the problem. Keep plugin enabled till you get it fixed.

    What did you want to implement using that custom code? Do you want to hide swatches on the shop page? Then go to Theme Options > WooCommerce > Shop Elements > Variation swatches > Swatch Position > choose disable.

    Regards

    #309158 Copied In reply to: Performance problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 17:06

    Hello,

    You may try Banner with a mask or FlipBox elements to implement that.

    Regards

    #309157 Copied In reply to: About Setting H1, H2, H3 Tags Above The Image Issue
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 17:00

    Hello,

    1) I removed items and added them again and it’s ok. Let me know if you want to translate these items to another language. It requires some additional code because these fields have some glitches with the multilanguage.
    2) You can translate that from Theme Options > WooCommerce > Cart > Empty cart.

    Regards

    #309156 Copied In reply to: Can’t find phrases to translate
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 16:43

    Hello,

    Unfortunately, WooCommerce and WordPress require the email to create an account. It’s not possible to create an account with the phone number only.

    Regards

    #309155 Copied In reply to: Facebook Login Asking for Email but user is signed up via number.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 16:34

    Hello,

    The account is blank because you set text color to white and bg color to white https://prnt.sc/200o72l I changed the text color. Check now.

    Switch to a built-in single product layout if you use an additional plugin for the single product (Theme Options > WooCommerce > Shop > Single product builder > off ).

    Regards

    #309154 Copied In reply to: Need to activate theme in demo site & get approval from client then use another
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 16:17

    Hello,

    Use Private content area for these purposes https://prnt.sc/200nm1a It’s hidden from other users and only support staff has access to that.

    Regards

    #309152 Copied In reply to: Elementor Template Builder breaking header
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 15:08

    Hello,

    What about WP Dashboard username?
    Also, can’t connect to your FTP https://prnt.sc/200gurf

    Regards

    #309139 Copied In reply to: changes eshop : recent view and related products
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 14:55

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem. Don’t change access till my next reply.

    Regards

    #309135 Copied In reply to: Product page builder multiple templates
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 14:27

    Hello,

    Try to keep this option disabled https://prnt.sc/200cs38 and check after that.

    Regards

    #309131 Copied In reply to: The main page does not always load to the end
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 14:09

    Hello,

    Our theme should not cause any issues with the product attributes or variations. I suppose that you updated not just theme but also WooCommerce plugin. Besides, I see that you have some plugin for the DB optimization.

    Could you, please, create staging site (full copy of the existing) and test if you have the mentioned issue if any other theme is enabled? Storefront for example. Let me know about the results.

    Regards

    #309128 Copied In reply to: very big problem with variable product creation
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 14:00

    Hello,

    Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #309127 Copied In reply to: elementor product data settings problem…
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 10:26

    Hello,

    We have 3 WooCoomerce hooks https://prnt.sc/1zzo9ik Do the plugin author use any of them? Could you ask the author what WooCommerce hook do they use to show the mentioned in formation in the order detail?

    Regards

    #309108 Copied In reply to: yith order tracking
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 18, 2021 at 10:09

    Hello,

    Did you change WP Dashboard access? We can’t log in https://prnt.sc/1zzmg07

    Regards

    #309106 Copied In reply to: Issue with mobile menu – Cannot save the changes
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:57

    Hello,

    Do you have this issue with any higher version of iPhone? Because we don’t have 6 version to test.

    Regards

    #309089 Copied In reply to: Filter in mobile device categories cannot be closed
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:55

    Hello,

    Provide us with link to page where you added that element and have a problem.

    Regards

    #309088 Copied In reply to: Woocommerce Products Layout – Ultimate Addons for Elementor
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 17, 2021 at 23:52

    Hello,

    Enable also Mobile header optimization option https://prnt.sc/1zy67vn
    Check now.
    Regards

    #309087 Copied In reply to: Issue with Account icon in Wave Validator
  • 1 2 3 … 134 135 136 … 1,012 1,013 1,014
    Viewing 4,050 results - 4,021 through 4,050 (of 30,391 total)
Viewing 30 posts - 4,021 through 4,050 (of 30,391 total)
1 2 3 … 134 135 136 … 1,012 1,013 1,014

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