Filter in mobile device categories cannot be closed

This topic has 13 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: Goostaf
    Goostaf
    Participant
    September 18, 2021 at 23:08

    Hello, after the update, we noticed that not closing the filter, clicking on the cross or on an empty space does not help.

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2021 at 09:30

    Hello,

    I do not see the problem from mobile. Please clear cache of your mobile browser and check one more time. What device and browser do you use?

    Regards

    Avatar: Goostaf
    Goostaf
    Participant
    September 19, 2021 at 09:47

    Iphone 6, Safari, does not work from two devices, the cache is cleared

    Avatar: Goostaf
    Goostaf
    Participant
    September 19, 2021 at 10:05

    In general, something strange has become, the site freezes periodically and crashes in general, please watch the video.

    Please contact administrator
    for this information.
    Avatar: Goostaf
    Goostaf
    Participant
    September 19, 2021 at 11:51

    You can see an error in the console, that is, I go to any category of the sheet down and everything freezes, and there are 1000 errors in the console (screen), please help

    Please contact administrator
    for this information.
    Avatar: Goostaf
    Goostaf
    Participant
    September 19, 2021 at 14:37

    Rolled back the theme and the Core plugin until the reasons were found out

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 20, 2021 at 14:12

    Hello,

    Provide us with the server error log that you got once faced 503 error on your site, please.

    Regards

    Avatar: Goostaf
    Goostaf
    Participant
    September 20, 2021 at 16:53

    I don’t know how to find it 🙁
    For the weekend we will make another attempt to update and unsubscribe.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 21, 2021 at 19:00

    Hello,

    Contact your hosting provider to get the server error log. We’ll be waiting for your log and WP Dashboard and FTP access in addition to log file.

    Regards

    Avatar: Goostaf
    Goostaf
    Participant
    November 17, 2021 at 05:25

    Hello, we are discarding the data, the filter does not close after the update.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 17, 2021 at 18:32

    Hello,

    I checked the mobile filter and don’t see problem https://recordit.co/jehdj2F7BT
    Could you, please, provide us with video of the issue for a better understanding and link to the category where you have the issue. Also, tell me the device and browser that you use to check the problem.

    Regards

    Avatar: Goostaf
    Goostaf
    Participant
    November 17, 2021 at 19:13

    Hello, I was looking with the Iphone 6 Safari, I don’t understand, I can’t press anything at all, even the bottom menu doesn’t click, any category ..

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 17, 2021 at 23:57

    Hello,

    Do you have this issue with any higher version of iPhone? Because we don’t have 6 version to test.

    Regards

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