Issue with mobile menu – Cannot save the changes

This topic has 9 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: Leonidas
    Leonidas
    Participant
    November 12, 2021 at 19:10

    Hi awesome team,
    we have an issue
    we save the mobile menu as we want to but not saved. In the live site, in mobile, the menu is not changing
    See video:

    https://www.awesomescreenshot.com/video/5996266?key=cbc87d33a5aa0673aea680e57825c617

    i set the menu i want, is the menu with icons, i saved, but in mobile device, if you check it from your mobile you will see other menu
    Pls help resolve it
    Thanks

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 09:08

    Hello,

    Please clear cache of your mobile browser and check one more time.

    Regards

    Avatar: Leonidas
    Leonidas
    Participant
    November 13, 2021 at 14:01

    Hi
    We did what you proposed and the problem exists (we had done this also before we open the ticket).

    From your answer, it seems that the problem is not clear to you.
    The problem is that the theme doesn’t save our setting.
    We set our choice we click save, and it seems that our choice is saved but actually it is not saved. If we leave customization and after a few seconds we enter customization we see that our setting is not saved and has changed to the default setting.

    Please check carefully our video.

    Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 15, 2021 at 12:24

    Hello,

    I got the problem that you described. Provide us with FTP access to your site, please.

    Regards

    Avatar: Leonidas
    Leonidas
    Participant
    November 16, 2021 at 18:00

    I send you FTP Creds as you request
    Pls tell us what you did to fix it because we have almost 20 installations with the same issue
    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 17, 2021 at 17:29

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem and inform you about solution to fix other sites you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 18, 2021 at 10:09

    Hello,

    Did you change WP Dashboard access? We can’t log in https://prnt.sc/1zzmg07

    Regards

    Avatar: Leonidas
    Leonidas
    Participant
    November 18, 2021 at 18:43

    Hi ,
    we send password again
    Thanks

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 19, 2021 at 15:51

    Hello,

    Check now. The issue was caused by the translation of the key of the option. I removed that translation from the String translator.

    Regards

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