This topic has 9 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow
Hi awesome team,
we have an issue
we save the mobile menu as we want to but not saved. In the live site, in mobile, the menu is not changing
i set the menu i want, is the menu with icons, i saved, but in mobile device, if you check it from your mobile you will see other menu
Pls help resolve it
Please clear cache of your mobile browser and check one more time.
We did what you proposed and the problem exists (we had done this also before we open the ticket).
From your answer, it seems that the problem is not clear to you.
The problem is that the theme doesn’t save our setting.
We set our choice we click save, and it seems that our choice is saved but actually it is not saved. If we leave customization and after a few seconds we enter customization we see that our setting is not saved and has changed to the default setting.
Please check carefully our video.
I got the problem that you described. Provide us with FTP access to your site, please.
I send you FTP Creds as you request
Pls tell us what you did to fix it because we have almost 20 installations with the same issue
Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem and inform you about solution to fix other sites you have.
Did you change WP Dashboard access? We can’t log in https://prnt.sc/1zzmg07
we send password again
Check now. The issue was caused by the translation of the key of the option. I removed that translation from the String translator.
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