Hi guys, i found a weird problem on my homepage with the page made using elementor.
the product data settings are a bit off. http://prntscr.com/1zt6api
When setting up the section for 24 product/thumbs on the main page not all 24 are showing. this was the settings eversince. when i set the product limit to 26 (which is add on 4 x columns) it shows 24 products. what happened? this is fixed with ascending order way http://prntscr.com/1zt6m9q
but with descending order way with 24 products this is the result http://prntscr.com/1zt6otx
Let me know how to fix this. Site is updated as well. Actually this occurs when i update the theme last time. 🙁
ThanksSite URL: hidden Theme version: 8 WooCommerce version: 5.6.0
Provide temporary wp-admin and FTP access, so we can take a closer look.
FTP info in private content
Thank you. I passed the issue to our developers. I’ll inform you once they fix the problem.
yeah now its broken. what happened? last night the site is working properly even it’s very slow. i never did anything after posting here. this is very frustrating. Don’t leave my site broken if you guys are checking the problem atleast make a backup or something. http://prntscr.com/200hcae
It looks like the images are gone and the CSS are not loading properly now! I’m losing money here,
We did not change anything in site settings. Developers did not start to work on your site.
We just logged in and checked the element to reproduce the issue and that’s all.
The issue at first are still in my website. I can only fix the row product images at the last one if i make it 26 products which is very very odd. it was working fine before. 24 products so it’s all even numbers for desktop to phone.
Also, instagram feature on the theme doesn’t load properly. it takes a lot of seconds to load compare before.
1/ Our technicians team is not available during the weekend. You will get replies on Monday-Tuesday. Sorry for such a delay.
2/ I do not see any problem with product images on your site – https://prnt.sc/20ctru6 Clear cache and check one more time. Do you use an additional browser extension that may affect the work of sites?
We can’t say for sure what happened in your case, but we did nothing from our side yet.
3/ As I can see, Instagram images are visible – https://prnt.sc/20cu3v9
1. i’ll wait then.
2. I’m having major problem on google chrome. I did clear cache on both chrome and firefox already to no avail. Not sure what causing the problem. Before i made this post on support website was working as it should (but too slow).
I don’t remember installing browser extension a few days ago. I will check this right now.
3. Instagram feature works sometimes on firefox and chrome but chrome is totally messed up.
also, i noticed this http://prntscr.com/20cuucf
I can’t find elementor tab on tha top already. 🙁
I’m trying to trouble shoot the problem. Tried deactivating elementor and activating it. The elementor tab shows on the top already..
Though the problem with the products still there. http://prntscr.com/20d5kzm
Instagram feature doesnt load properly on other pages especially the mainpage.
Having problem with the chrome browser to show the images of each product. Tried everything already. And the problem still persist..
i’ll try to look for other solution but please check my website.
I try to speed up developers to check the issue with the products limit.
Try to disable Lazy loading for the images in Theme Options > Speed optimization. Check if it helps you with the images issue.
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