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Yith order tracking - by shoyu - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 2 years, 5 months ago ago by shoyu

shoyu

Participant

November 11, 2021 at 16:00

Hello
I used yith order tracking . I couldnot figure out how to pull the tracking id and carrier with your email builder template. please see private area for developer plugin feedback

Thank you

Please, contact administrator
for this information.

#308229 Copied Theme version: .8.0.7 WooCommerce version: 5.5.2

13 Answers

Rose Tyler

Support staff

November 11, 2021 at 17:28

Hello,

Please provide FTP access also. If you don’t know what is FTP then contact your hosting provider. They will give you access.
Could you provide screenshots of the desired result and documentation of the plugin?
Use Lightshot screenshot or Gyazo tool to share links to your screenshots.

Regards

#308239 Copied

shoyu

Participant

November 11, 2021 at 17:54

hi
please see private area

Please contact administrator
for this information.

#308243 Copied
Rose Tyler

Support staff

November 12, 2021 at 08:11
Hello,

We can’t connect
```
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
```
Do you have any limits for connections from other countries?
What FTP port should be used?

Regards
#308304 Copied
shoyu

Participant

November 12, 2021 at 10:25

Hello
please see private area

Please contact administrator
for this information.

#308335 Copied

Rose Tyler

Support staff

November 12, 2021 at 11:46

Hello,

I’ve sent your request to one of our technicians. I will let you know once get an answer. Please be patient.

Regards

#308339 Copied

Rose Tyler

Support staff

November 14, 2021 at 13:08

Hello,

et-core-plugin/packages/woocommerce-email-template-customizer/includes/compatible.php
– for compatibility with WooCommerce Correios plugin

What we did in child theme is next -> http://prntscr.com/1zjpsch
but we cannot get it output right on email render code -> http://prntscr.com/1zjpvdb

We have left our code in xstore-child/functions.php

All functionality of email builder is in this folder -> et-core-plugin/packages/woocommerce-email-template-customizer/

We think that the main problem is in getting the value of ywot_carrier_id (and others) are not correct from our side but maybe the developers of its plugin will get it better

Regards

#308661 Copied

shoyu

Participant

November 16, 2021 at 17:08

Hello
I got feedback from yith developer. please check private area

Please contact administrator
for this information.

#308896 Copied

Olga Barlow

Support staff

November 18, 2021 at 10:26

Hello,

We have 3 WooCoomerce hooks https://prnt.sc/1zzo9ik Do the plugin author use any of them? Could you ask the author what WooCommerce hook do they use to show the mentioned in formation in the order detail?

Regards

#309108 Copied

shoyu

Participant

November 19, 2021 at 11:41

Hi
got feedback from developer. please see private area

Please contact administrator
for this information.

#309234 Copied

Olga Barlow

Support staff

November 19, 2021 at 23:14

Hello,

In this case, you can use the Hook element of the Email builder and add that to the place where you want to show the mentioned information and choose the hook you need in the drop-down https://prnt.sc/203ueu0

Regards

Regards

#309298 Copied

shoyu

Participant

November 20, 2021 at 14:59

hello
it’s me again. please check private area

Please contact administrator
for this information.

#309342 Copied

Olga Barlow

Support staff

November 22, 2021 at 12:06

Hello,

You need to make real order. Test email does not display the necessary information. Besides, try to disable the email builder and check if you have the mentioned information in emails with the default WooCommerce layouts. Provide screenshot of that.

Regards

#309459 Copied

shoyu

Participant

November 22, 2021 at 14:00

Thank you. My issue’s solved. great support 🙂

#309480 Copied
Tagged: online shopping, order tracking, themes, tracking system, woocommerce, wordpress, yith
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