Ok. Take our apologies. Probably theme is just not compatible with that plugin.
Regards
Olga Barlow
Participant
November 22, 2021 at 11:31
Hello,
We did not have the mentioned issue even if the Lazy loading option was enabled. That’s very strange. Provide us with correct WP Dashboard access because the previous one does not work.
Regards
Olga Barlow
Participant
November 20, 2021 at 00:27
Hello,
Some logs could be in the WooCommerce > Status > Logs.
I see errors about missing images only. That can’t be the reason of the problem. Could you, please, provide us with WP Dashboard access to your site and screenshot of the button that requires double click on the home page?
In this case, you can use the Hook element of the Email builder and add that to the place where you want to show the mentioned information and choose the hook you need in the drop-down https://prnt.sc/203ueu0
Regards
Regards
Olga Barlow
Participant
November 19, 2021 at 23:04
Hello,
Yes, why not. You can make 3 columns row with simple images if you need and add links for your images.
Regards
Olga Barlow
Participant
November 19, 2021 at 23:03
Hello,
The browser can’t be the reason of the different prices. Maybe you check the site like logged in and unlogged in user? Do you have the mentioned issue with the Storefront theme? Because our theme should not affect the prices, it uses the default WooCommerce functions to display products.
Regards
Olga Barlow
Participant
November 19, 2021 at 22:53
Hello,
Set the final version of the mobile panel for the main language and then provide us with FTP access. We’ll add the code and you’ll be able to check that.
1) What about FTP?
2) So, are all the other links correct for the IT version? Do you want to change the 4th one only?
Regards
Olga Barlow
Participant
November 19, 2021 at 18:40
Hello,
Use the default header layout as the layout for all the pages and use Multiple headers option to create header for the home page only. I see that you use ClodFlare CDN. I would recommend you to enable dev mode if your site is under development to be able to see your changes. Because CDN caches scripts and styles and you don’t see style changes that you do using Theme Options. Or log in to CF dashboard https://newoptika.com.ua/wp-admin/options-general.php?page=cloudflare#/login and clear cache after your changes to see them.
I have made the default header layout the same like we have for the banners demo and home page header like we have for the default red demo. Clear CDN and plugin caches and check.
Regards
Olga Barlow
Participant
November 19, 2021 at 18:14
Hello,
It’s possible to change the title of the cross-sell using translation files if you need it. If you want to remove them or change the position of the Coupon you may copy xstore/woocommerce/cart/cart.php file to child theme and edit that according to your needs.
Regards
Olga Barlow
Participant
November 19, 2021 at 17:18
Hello,
We found that issue is caused by the brand widget. You have a lot of products (4000+) and enabled Hide out of stock products from the catalog and looks that it causes an issue because filtering uses a lot of memory. Our developers are looking for a way to improve that. We need some time to find the solution.
Regards
Olga Barlow
Participant
November 19, 2021 at 15:51
Hello,
Check now. The issue was caused by the translation of the key of the option. I removed that translation from the String translator.
1) Go to Static blocks > edit Footer + Copyrights – acroosplay static block and edit footer and copyrights content. We added static block widget to footer widget area (Appearance > Widgets).
2) You can create such many forms you need under Contact > Add new https://prnt.sc/20284fb And then add them to page content using shortcode or Contact form element.
Regards
Olga Barlow
Participant
November 19, 2021 at 14:53
Hello,
I checked your site, enabled WP Rocket plugin and don’t see any problems with the categories styles https://prnt.sc/2023bnf
But you use CloudFlare CDN, so maybe I don’t see issue because of CDN cache. Log in to your CF account (check the private content area for link) to allow us to clear the cache.
Regards
Please contact administrator for this information.
Olga Barlow
Participant
November 19, 2021 at 14:27
Hello,
We did not change anything in site settings. Developers did not start to work on your site.
We just logged in and checked the element to reproduce the issue and that’s all.
It looks that your test site is down. Did you move that anywhere?
Regards
Olga Barlow
Participant
November 19, 2021 at 14:16
Hello,
Provide us with link to your site, please. Do you use a lot of Products elements on the home page? Did you enable Lazy loading for these elements in the element settings?
We are trying to make the order but always face out of stock error for a lot of products https://recordit.co/I73jyIGlOq . And that’s happens not just with our theme but also with the Storefront theme, we checked. Could you, please, solve the issue with the stock and then reply back. Also, I see that you have custom code in the XStore child theme. Remove that code and try to proceed to checkout. Do you still have the issue with the checkout without that code?
Regards
Olga Barlow
Participant
November 19, 2021 at 09:56
Hello,
Add the below code to theme options > Custom CSS
@media only screen and (max-width: 480px){
#back-top {
display: block;
}
}
