Preloader on Mobile just on home page and some land pages

This topic has 13 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: Vlad
    Vlad
    Participant
    November 15, 2021 at 22:16

    Hello, I’m having a problem with the theme. I think its a weird one.

    Everytime I go to the Home Page https://www.bigwatchbuyers.com/ the preolader shows up just on mobile. The thing is that i disabled the preloader on all the theme, and also it shows just when I access directly to the homepage. If i navigate to a product the problem doesn’t shows. Also after visiting a product and go back to home the problem disappear.

    I’ve tried on Safari, Chrome and Opera for iPhone

    Could you help me with this problem please. I already clear all cache from the server, cloudflare and WP Rocket.

    Thank you!

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2021 at 10:23

    Hello,

    Have you cleared cache of browser on your mobile? Could you record a video of the problem?

    Regards

    Avatar: Vlad
    Vlad
    Participant
    November 16, 2021 at 20:04

    Yes, i clear all cache from wp rocket, and Siteground, and the preloader is disabled since the beginning. How can I send the videos?

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2021 at 10:52

    Record a video, for example – https://support.apple.com/en-us/HT207935 , upload it here – https://dropmefiles.com/ and provide URL via the Private Content area.

    Regards

    Avatar: Vlad
    Vlad
    Participant
    November 17, 2021 at 17:34

    There you go, thanks.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 17, 2021 at 23:43

    Hello,

    Checked your site don’t see any loader on mobile https://recordit.co/GZILNKiSph

    Could you try from another device?

    Regards

    Avatar: Vlad
    Vlad
    Participant
    November 18, 2021 at 16:09

    iPhone Safari and Chrome

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 18, 2021 at 20:40

    Hello,

    We checked using iPhone, any loader there https://recordit.co/5ZwGLDaicZ
    Could you try from another device?

    Regards

    Avatar: Vlad
    Vlad
    Participant
    November 19, 2021 at 17:35

    I know, but we still seeing it, could you tell me how did you access to the website?, this happens when you type the url directly on the browser. I can send you a video from today actually. What can we do? thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 12:00

    Hello,

    We click the site link and opened that. What version of iPhone do you use? Could you try from another device?

    Regards

    Avatar: Vlad
    Vlad
    Participant
    November 22, 2021 at 16:35

    I believe it’s related to wp-rocket because I think the preloader only shows when enable wp-rocket, but what can be causing that? because the preloader its not activated on the theme options.

    thank you

    Avatar: Vlad
    Vlad
    Participant
    November 22, 2021 at 16:36

    We have tried on iphone 10,11,12,13 and all showed the same

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 17:09

    Hello,

    If you detected that it happens only if the cache is enabled then contact WP Rocket plugin support. We checked your site a few times and never faced the mentioned problem.

    Regards

  • Viewing 13 results - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.