Hello, I have been receiving messages from WordPress for 2 days informing me that xstore has caused a general error.
Are you aware of this problem and how to fix it?
Here is part of the WP message received by email:
Good morning !
Since WordPress 5.2, a native feature can detect if an extension or a theme causes a fatal error on your site, and notifies you with this automatic email.
Here, WordPress found an error with your theme, “XStore”.
Check the error logs and provide us with the error message itself. Or provide us with WP Dashboard and FTP access to your site to check.
Hello, I’m sorry, the message arrived like this and disappeared the same way.
Do you know where there is a history of problems on Worpdress to provide you with the logs?
Some logs could be in the WooCommerce > Status > Logs.
Great, i found it 🙂
Please provide temporary wp-admin and FTP access via the Private Content area. I will pass this problem to our developers, they will be able to check and fix it after the weekend.
We are waiting for credentials, please provide them.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Sorry for the response time
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