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WordPress found an error with your theme

This topic has 14 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Erik

Erik

Participant

November 15, 2021 at 16:01

Hello, I have been receiving messages from WordPress for 2 days informing me that xstore has caused a general error.
Are you aware of this problem and how to fix it?

Here is part of the WP message received by email:

Good morning !

Since WordPress 5.2, a native feature can detect if an extension or a theme causes a fatal error on your site, and notifies you with this automatic email.
Here, WordPress found an error with your theme, “XStore”.

Please, contact administrator
for this information.

#308788 Copied Theme version: 0.0.1 WooCommerce version: 5.9.0

13 Answers

Olga Barlow

Support staff

November 15, 2021 at 20:44

Hello,

Check the error logs and provide us with the error message itself. Or provide us with WP Dashboard and FTP access to your site to check.

Regards

#308810 Copied

Erik

Participant

November 19, 2021 at 15:37

Hello, I’m sorry, the message arrived like this and disappeared the same way.
Do you know where there is a history of problems on Worpdress to provide you with the logs?

#309271 Copied

Olga Barlow

Support staff

November 20, 2021 at 00:27

Hello,

Some logs could be in the WooCommerce > Status > Logs.

Regards

#309309 Copied

Erik

Participant

November 20, 2021 at 03:10

Great, i found it 🙂

Please contact administrator
for this information.

#309311 Copied

Rose Tyler

Support staff

November 20, 2021 at 11:46

Hello,

Please provide temporary wp-admin and FTP access via the Private Content area. I will pass this problem to our developers, they will be able to check and fix it after the weekend.

Regards

#309330 Copied

Rose Tyler

Support staff

November 26, 2021 at 08:51

Hello,

We are waiting for credentials, please provide them.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#309899 Copied

Erik

Participant

November 29, 2021 at 18:16

Sorry for the response time

Please contact administrator
for this information.

#310259 Copied

Rose Tyler

Support staff

November 30, 2021 at 08:39

Hello,

Please check wp-admin https://prnt.sc/212uh7o and FTP access https://prnt.sc/212uiph

Regards

#310320 Copied

Erik

Participant

December 17, 2021 at 01:01

Good evening, indeed, there was a problem with the connection via the panel, but this has been corrected.
On the other hand for the ftp connection, the information is good, maybe you should know the port.
Thank you in advance for your help

Please contact administrator
for this information.

#312262 Copied

Olga Barlow

Support staff

December 17, 2021 at 16:29

Hello,

I checked your site and I don’t see any latest errors in the error log and any error on the frontend. So, tell me your actions that cause the previous error to reproduce that?

Regards

#312329 Copied

Erik

Participant

December 20, 2021 at 12:38

Hello, we just received the same message from WP as before.

Please contact administrator
for this information.

#312556 Copied

Olga Barlow

Support staff

December 20, 2021 at 20:21

Hello,

I suppose because we made some tests of your single product. Anyway, I don’t see any error at this moment. Do you still have it? After what actions?

Regards

#312628 Copied

Erik

Participant

December 21, 2021 at 10:52

Hello, no that’s great, everything is working.
Really, thank you 🙂

#312676 Copied
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