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I can’t access the WPBakery Page Builder

This topic has 32 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

Firas

Participant

November 12, 2021 at 13:47

I can’t access the WPBakery Page Builder

http://prnt.sc/1zaeg5o

#308344 Copied Theme version: .8.0.9 WooCommerce version: 5.8.2

31 Answers

Rose Tyler

Support staff

November 12, 2021 at 14:46

Hello,

Is it page, post or static block? Are you able to use the Backend editor of WPBakery?

Regards

#308349 Copied

Firas

Participant

November 12, 2021 at 15:58

I’m trying to edit a page

http://prnt.sc/1zaulat

#308359 Copied

Rose Tyler

Support staff

November 13, 2021 at 08:58

Hello,

Blog page – archive page for posts. Go to Theme Options > Blog > Blog layout > change settings depending on your needs.
Are you able to edit other pages using WPBakery? Have you tried backend editor https://prnt.sc/1ze9buh > https://prnt.sc/1ze9dw4 ?

Regards

#308451 Copied

Firas

Participant

November 13, 2021 at 13:52

edit a page is working but edit with WPBakery Page Builder not working so i will use the first choose

#308569 Copied

Rose Tyler

Support staff

November 13, 2021 at 16:15

Is there anything else we can help you with?

Regards

#308585 Copied

Firas

Participant

November 13, 2021 at 17:44

I am trying to change the color and background of a Back
Main header , but nothing changes after pressing save

http://prnt.sc/1zg1j42

#308597 Copied

Rose Tyler

Support staff

November 14, 2021 at 08:29

Clear cache and check one more time. Here is what I can see on your Home page – https://gyazo.com/7961ac6e1997f6a7fddcc52f93553151 (edit content of this header via Theme Options > Header builder > Multiple headers > header for the Front page), and Intructions page – https://gyazo.com/ea1568f8e6e52f2b978e8a42f107efbe

Regards

#308611 Copied

Firas

Participant

November 14, 2021 at 12:20

do you try to see anather page ?

#308658 Copied

Rose Tyler

Support staff

November 14, 2021 at 12:59

Provide URL of page with the problem + temporary wp-admin access.

Regards

#308659 Copied

Firas

Participant

November 14, 2021 at 13:03

All page accept home page

Please contact administrator
for this information.

#308660 Copied

Rose Tyler

Support staff

November 14, 2021 at 15:36

Intructions page – https://gyazo.com/ea1568f8e6e52f2b978e8a42f107efbe
Activation page – https://gyazo.com/e79d2b983474ea19c3252a2f310a2ef2 and so on – https://gyazo.com/ad77a5c1641fa8a22c47eec0ade046f7 Please clear cache and check one more time

Regards

#308683 Copied

Firas

Participant

November 15, 2021 at 04:32

you chang it but when i try to change any think i can not change it and everythink stay fixed like logo and make Background Size cover on header main and Activaition butten on home page

#308707 Copied

Olga Barlow

Support staff

November 15, 2021 at 13:48

Hello,

Log in to your Cloudflare account here https://acroosplay.com/wp-admin/options-general.php?page=cloudflare#/login
Because you use CDN and I can’t clear that to apply any changes. Or enable Cloudflare dev mode during development.

Regards

#308762 Copied

Firas

Participant

November 15, 2021 at 13:57

do you mean Cloudflare on my hosting?

#308765 Copied

Olga Barlow

Support staff

November 15, 2021 at 14:57

Hello,

Log in to your Cloudflare account here https://acroosplay.com/wp-admin/options-general.php?page=cloudflare#/login

I’m not sure if your hosting offers that or you added that by yourself but Cloudflare CDN detected on your site https://prnt.sc/1zobt1k and it caches styles file. You need to clear the CDN cache to apply style changes that you do while using Theme Options.

Regards

#308782 Copied

Firas

Participant

November 15, 2021 at 15:45

this is my account on Cloudflare

Please contact administrator
for this information.

#308786 Copied

Olga Barlow

Support staff

November 16, 2021 at 17:50

Hello,

Could you, please, contacy your hosting provider and ask if they have any kind of the server cache? Because content of the file that physically exists on your server and the one that displays on the frontend is different. And even if I clear CDN cache it does not help.

Regards

#308905 Copied

Olga Barlow

Support staff

November 16, 2021 at 17:50

Hello,

Could you, please, contacy your hosting provider and ask if they have any kind of the server cache? Because content of the file that physically exists on your server and the one that displays on the frontend is different. And even if I clear CDN cache it does not help.

Regards

#308906 Copied

Olga Barlow

Support staff

November 16, 2021 at 17:53

Finally, I was able to apply changes by clearing the cache multiple times. Check your header now.

Regards

#308907 Copied
Tagged: access, page builder, themes, troubleshoot, woocommerce, wordpress, wpbakery
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