Question - by Sebastian - on WordPress WooCommerce support

This topic has 23 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Olga Barlow

  • Avatar: Sebastian
    Sebastian
    Participant
    September 14, 2021 at 15:51

    22 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 14, 2021 at 18:19

    Hello,

    Sorry, but you did not post any question. How could I help you?

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    September 15, 2021 at 08:58

    Sorry about the first post, it was something that I solved eventually.

    I have another problem now, the filter on the mobile version is just blank out of nowhere, just entered the website with my phone, and when I open the filter everything is blank. I will let the link in the private content area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 15, 2021 at 11:49

    Hello,

    It’s because of your custom CSS https://prnt.sc/1sacx70

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    November 12, 2021 at 17:09

    Hi,

    Please tell me What is happened with product category title? -> https://prnt.sc/1zb0x0r
    Also, on mobile, filter and category are show down of page… -> https://prnt.sc/1zb18d8
    It must be displayed as in the product page -> https://prnt.sc/1zb1fjm

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 09:03

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    November 13, 2021 at 09:23

    Ok, tell me a plugin for cache, minify CSS etc, that is compatible with xstore theme.

    Avatar: Sebastian
    Sebastian
    Participant
    November 13, 2021 at 10:40

    I found this — https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-websitehttps://prnt.sc/1zel8kq
    I have WP ROCKET but is not compatible with theme.
    This problem — https://prnt.sc/1zb0x0r is caused by WP ROCKET

    How can I fix the problem? From all the problems so far, I have come to the conclusion that the theme is not compatible with some plugins

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 13, 2021 at 13:18

    We use the Rocket plugin on our demos, XStore is compatible with this plugin.
    You need to play with the settings of the plugin to achieve the desired result.

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    November 16, 2021 at 10:21

    Play with the settings? Such a professional answer, good job! Every time I play with the settings something gets messed up, how is this compatible?

    When I enable CSS minify, the text from the shop pages goes down, when I disable it the text goes back to normal, how is this compatible? 97% of the plugins that I tried to work with messed up something inside the theme so yes, I can tell how compatible and good working is

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 16, 2021 at 18:57

    Hello,

    Take our apologies that you feel this way. Point is that you probably use some third-party plugins and if you enable minification only those plugins may cause issue with the XStore styles. Anyway, provide us with WP Dashboard access to enable mentioned option and check the issue with the categories title in more detail.

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    November 18, 2021 at 16:27

    Ok thank you

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 19, 2021 at 14:53

    Hello,

    I checked your site, enabled WP Rocket plugin and don’t see any problems with the categories styles https://prnt.sc/2023bnf
    But you use CloudFlare CDN, so maybe I don’t see issue because of CDN cache. Log in to your CF account (check the private content area for link) to allow us to clear the cache.

    Regards

    Please contact administrator
    for this information.
    Avatar: Sebastian
    Sebastian
    Participant
    November 19, 2021 at 15:28

    Ok apparently it is working now, thank you.

    Avatar: Sebastian
    Sebastian
    Participant
    November 19, 2021 at 15:49

    Ok so I have another issue now, https://prnt.sc/2029pl5 this one is not showing the number of products for some reason – https://italceramic.ro/categorie-produs/mozaic

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 11:38

    Hello,

    Provide us with FTP access to your site, please.

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    November 22, 2021 at 11:47

    Done

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2021 at 15:26

    Hello,

    FTP directory is empty https://prnt.sc/20iftrn
    Provide us with FTP to your WP installation.

    Regards

    Avatar: Sebastian
    Sebastian
    Participant
    November 26, 2021 at 15:41

    Done.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2021 at 08:21

    Hello,

    Thanks for the reply. Our technicians team will back to works after the weekend. I will let you know their answer. Please do not change access.

    Regards

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