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Topic: Question - by Sebastian - on WordPress WooCommerce support

Sebastian

Participant

September 14, 2021 3:51 pm

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Theme version: 8.0.6

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Olga Barlow

Support staff

September 14, 2021 6:19 pm

Hello,

Sorry, but you did not post any question. How could I help you?

Regards

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Sebastian

Participant

September 15, 2021 8:58 am

Sorry about the first post, it was something that I solved eventually.

I have another problem now, the filter on the mobile version is just blank out of nowhere, just entered the website with my phone, and when I open the filter everything is blank. I will let the link in the private content area

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Olga Barlow

Support staff

September 15, 2021 11:49 am

Hello,

It’s because of your custom CSS https://prnt.sc/1sacx70

Regards

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Sebastian

Participant

November 12, 2021 5:09 pm

Hi,

Please tell me What is happened with product category title? -> https://prnt.sc/1zb0x0r
Also, on mobile, filter and category are show down of page… -> https://prnt.sc/1zb18d8
It must be displayed as in the product page -> https://prnt.sc/1zb1fjm

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Rose Tyler

Support staff

November 13, 2021 9:03 am

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem. Let us know the result.

Regards

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Sebastian

Participant

November 13, 2021 9:23 am

Ok, tell me a plugin for cache, minify CSS etc, that is compatible with xstore theme.

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Sebastian

Participant

November 13, 2021 10:40 am

I found this — https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website — https://prnt.sc/1zel8kq
I have WP ROCKET but is not compatible with theme.
This problem — https://prnt.sc/1zb0x0r is caused by WP ROCKET

How can I fix the problem? From all the problems so far, I have come to the conclusion that the theme is not compatible with some plugins

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Rose Tyler

Support staff

November 13, 2021 1:18 pm

We use the Rocket plugin on our demos, XStore is compatible with this plugin.
You need to play with the settings of the plugin to achieve the desired result.

Regards

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Sebastian

Participant

November 16, 2021 10:21 am

Play with the settings? Such a professional answer, good job! Every time I play with the settings something gets messed up, how is this compatible?

When I enable CSS minify, the text from the shop pages goes down, when I disable it the text goes back to normal, how is this compatible? 97% of the plugins that I tried to work with messed up something inside the theme so yes, I can tell how compatible and good working is

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Olga Barlow

Support staff

November 16, 2021 6:57 pm

Hello,

Take our apologies that you feel this way. Point is that you probably use some third-party plugins and if you enable minification only those plugins may cause issue with the XStore styles. Anyway, provide us with WP Dashboard access to enable mentioned option and check the issue with the categories title in more detail.

Regards

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Sebastian

Participant

November 18, 2021 4:27 pm

Ok thank you

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Olga Barlow

Support staff

November 19, 2021 2:53 pm

Hello,

I checked your site, enabled WP Rocket plugin and don’t see any problems with the categories styles https://prnt.sc/2023bnf
But you use CloudFlare CDN, so maybe I don’t see issue because of CDN cache. Log in to your CF account (check the private content area for link) to allow us to clear the cache.

Regards

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Sebastian

Participant

November 19, 2021 3:28 pm

Ok apparently it is working now, thank you.

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Sebastian

Participant

November 19, 2021 3:49 pm

Ok so I have another issue now, https://prnt.sc/2029pl5 this one is not showing the number of products for some reason – https://italceramic.ro/categorie-produs/mozaic

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Olga Barlow

Support staff

November 22, 2021 11:38 am

Hello,

Provide us with FTP access to your site, please.

Regards

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Sebastian

Participant

November 22, 2021 11:47 am

Done

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Olga Barlow

Support staff

November 22, 2021 3:26 pm

Hello,

FTP directory is empty https://prnt.sc/20iftrn
Provide us with FTP to your WP installation.

Regards

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Sebastian

Participant

November 26, 2021 3:41 pm

Done.

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Rose Tyler

Support staff

November 27, 2021 8:21 am

Hello,

Thanks for the reply. Our technicians team will back to works after the weekend. I will let you know their answer. Please do not change access.

Regards

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