Provide us with WP Dashboard access to your site and access to your CloudFlare CDN panel.
Regards
Olga Barlow
Participant
December 16, 2021 at 12:30
Hello,
Slider on the home page works ok as I can see https://prnt.sc/239bjh3 So, have you sorted out?
Can tell you nothing about errors of the Elementor plugin in the console. Contact Elementor plugin support to get more information about that.
Regards
Olga Barlow
Participant
December 16, 2021 at 12:27
Hello,
Mobile panel has some issues with the translation and requires additional custom code to translate that. Could you, please, provide us with FTP access to help you?
1) I see that theme and core plugin are up to date on your site.
2) Go to Appearance > Widgets > use After the products widget area to add Static block widget.
We checked and don’t have solution unfortunately. Plugin that you use to create custom registration page uses shortcode and set from Dashbaord settings and they do that redirect. So, you may try to contact plugin author and ask if they have any recommendations for you.
Also, you can disabled off-canvas login and leave just link for the account icon that will redirect you to login/register page from start.
Regards
Olga Barlow
Participant
December 16, 2021 at 11:35
Hello,
Provide us with WP Dashboard access to your site, please. I see that you switched theme, so we need to enable XStore theme and check what exactly is wrong with the buttons on the mobile to help you.
Regards
Olga Barlow
Participant
December 16, 2021 at 11:27
Hello,
Edit banner settings and choose alignment according to your needs https://prnt.sc/2392q9n
At this moment it’s set to center.
Regards
Olga Barlow
Participant
December 16, 2021 at 11:23
Hello,
We checked your site and theme optimization settings. Sorry, but we don’t have any additional options to improve the speed results. So, try to contact your hosting provider. Maybe they will be able to help you in any way.
If you are not suitable with our theme speed we are ready to give you refund. Sorry.
Regards
Olga Barlow
Participant
December 16, 2021 at 11:12
Hello,
Got it. We’ll fix the issue in the next theme update. Keep plugin disabled till that happened.
Regards
Olga Barlow
Participant
December 16, 2021 at 11:02
Hello,
I see the following https://prnt.sc/238z58p
Is that incorrect? How that section should look? Provide screenshot for better understanding and WP Dashboard access.
Regards
Olga Barlow
Participant
December 16, 2021 at 10:37
Hello,
Issue with image counts caused by YITH WooCommerce Badge Management Premium plugin. We’ll check if we could add compatibility.
Thank you. Seems it’s related to date format of the Safari browser, it’s different than FF or Chrome and it causes issue for the countdown script. I passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
December 16, 2021 at 10:08
Hello,
I see that you use Elementor Pro element for this. Contact Elementor Pro plugin support to get help with this. They do not call icons font and meu styles. Not sure why. I suppose that it happened after Elementor plugin update.
Regards
Olga Barlow
Participant
December 16, 2021 at 09:55
Hello,
Could you, please, tell me in more detail what exactly you change? We need to try and check.
So, I need your steps to reproduce the issue.
Regards
Olga Barlow
Participant
December 16, 2021 at 09:47
Hello,
We can’t log in to your Dashboard using emails and password that you provided https://prnt.sc/238om73
Please, check the username and pass and provide the correct one.
Regards
Olga Barlow
Participant
December 16, 2021 at 09:35
Hello,
I have passed your issue to our developers. I’ll inform you once they check the issue.
Regards
Olga Barlow
Participant
December 16, 2021 at 00:17
Hello,
Go to Appearance > Menus > edit the menu item settings and unselect the menu label option https://prnt.sc/236e34w
Regards
Olga Barlow
Participant
December 16, 2021 at 00:15
Hello,
If you don’t have PHP skills for the additional customization, please, submit additional customization request here.
Our support does not include customization service https://themeforest.net/page/item_support_policy
Regards
Olga Barlow
Participant
December 16, 2021 at 00:13
Hello,
1) Add Custom Link element to your menu instead of the page and add Solution title for that custom link if you don’t want to redirect users once they click the menu item.
2) Don’t understand this question. Explain in more detail, please.
Regards
Olga Barlow
Participant
December 16, 2021 at 00:10
Hello,
Maybe you did not copy some files if you got the error. Anyway, glad to hear that everything is ok now.
Regards
Olga Barlow
Participant
December 16, 2021 at 00:09
Hello,
License is ok. You can use that for the dev site.
Regards
Olga Barlow
Participant
December 16, 2021 at 00:08
Hello,
Our Instagram element does not have the option to autoplay video.
I see that you have JS error in the console. That causes issues with displaying the Instagram element. Do you use the latest version of the theme? 8.0.10?
Update theme and XStore core plugin to the latest versions and clear the Cloudflare CDN cache.
Regards
Olga Barlow
Participant
December 16, 2021 at 00:04
Hello,
Banners display content depending on your settings https://gyazo.com/771fb07368c16868d1fe3164bb3be524 No? What layout did you try to implement? Sorry, but I still don’t understand what exactly is wrong with the banners on the home page.
