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I cannot update, I have a critical error

This topic has 18 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

stevemorin

Participant

December 14, 2021 at 21:13

I can not update the site by the usual procedure by ftp, my site breaks, even when trying locally. I restored my site while waiting for you to try to update my site
thank you

Please, contact administrator
for this information.

#311887 Copied Theme version: 8.0.10

17 Answers

Olga Barlow

Support staff

December 15, 2021 at 02:21

Hello,

I have updated theme and plugin via WP Dashboard and don’t see any error.

Regards

#311920 Copied

stevemorin

Participant

December 15, 2021 at 11:29

Thanks Olga, I don’t understand why the update didn’t work on my end as I usually do by ftp. But it’s solved, thank you very much

#311977 Copied

Olga Barlow

Support staff

December 16, 2021 at 00:10

Hello,

Maybe you did not copy some files if you got the error. Anyway, glad to hear that everything is ok now.

Regards

#312072 Copied

stevemorin

Participant

December 16, 2021 at 17:55

Hello, I have another site to update.
I don’t understand why I can’t do it, I usually do it by ftp and the core plugin breaks my site.
However I follow the procedure in your documentation. I download and unzip the files downloaded from themeforest

#312239 Copied

stevemorin

Participant

December 16, 2021 at 18:45

I have tried several update attempts by downloading and extracting the theme forest files and updating the plugin and-core-plugin by ftp breaks my site.

Can you tell me more, is this a missing file?

thank you

Please contact administrator
for this information.

#312247 Copied

Olga Barlow

Support staff

December 17, 2021 at 13:39

Hello,

I can’t tell what is the reason of the issue if I don’t see the error. So, update both theme and then XStore core plugin with overwriting and reply back once you get the error. I’ll take a look at what exactly you missed.

Regards

#312303 Copied

stevemorin

Participant

December 17, 2021 at 14:10

https://prnt.sc/23exgih
https://prnt.sc/23exljz
https://prnt.sc/23expp8

here are the captures it does not work, I reset version 4.0.10 by ftp which works but not 4.0.11

try your side by uploading files via themeforest
I also tried locally it doesn’t work

regards

#312308 Copied

Olga Barlow

Support staff

December 17, 2021 at 19:33

Hello,

Please, update theme via FTP on oilenergetique and reply back once you get the error. Don’t downgrade theme and plugin. Let us check the site with the error, not just your screenshots. We’ll check it and find the reason of the issue.

Regards

#312348 Copied

stevemorin

Participant

December 17, 2021 at 19:40

ok you can check,

cordially

#312350 Copied

Olga Barlow

Support staff

December 17, 2021 at 19:48

Hello,

I see that you deactivated theme before update. Unfortunately, that version of core plugin generates the error if theme is deactivated. We’ll fix it in the next plugin update. Meanwhile don’t deactivate theme before the plugin deactivation if you want to switch to any other theme. If you need to update theme or plugin then there is no need to deactivate the theme or plugin to update them.

Regards

#312353 Copied

stevemorin

Participant

December 17, 2021 at 19:53

thanks, I had disabled the theme for updating as stated in your docs. ok i will not deactivate the theme and i will update by overwrite ftp, pending your correction
regards

#312358 Copied

Olga Barlow

Support staff

December 17, 2021 at 20:01

Hello,

Ok. You can use also the autoupdate option. It works fine on the previous site that you provided.

Regards

#312360 Copied

stevemorin

Participant

December 17, 2021 at 20:02

J’ai perdu mon pied de page et j’ai perdu l’accès à elementor suite à la mise à jour

#312361 Copied

stevemorin

Participant

December 17, 2021 at 20:10

https://prnt.sc/23g8z9v
https://prnt.sc/23g92b2

#312362 Copied

stevemorin

Participant

December 17, 2021 at 20:29

I put the footer back but elementor in the static block does not load

regards

#312363 Copied

stevemorin

Participant

December 17, 2021 at 20:45

https://prnt.sc/23gdh21
Elementor in static block does not load

cordially

#312364 Copied

Rose Tyler

Support staff

December 18, 2021 at 09:21

Hello,

I do not see the problem – https://prnt.sc/23j72ea

Regards

#312384 Copied
Tagged: critical error, solve, templates, update, woocommerce, wordpress
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