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Topic: web slow - by tiger - on WordPress WooCommerce support

tiger

Participant

November 3, 2021 5:33 am

web very slow
Theme version: 8.8

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support staff only.

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Olga Barlow

Support staff

November 3, 2021 12:18 pm

Hello,

Provide us with WP Dashboard and FTP access to your site, please.

Regards

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tiger

Participant

November 3, 2021 12:24 pm

FTP?

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Olga Barlow

Support staff

November 3, 2021 5:34 pm

Hello,

Yes. If you don’t know what is FTP then contact your hosting provider. They will give you access.

Regards

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tiger

Participant

November 3, 2021 5:44 pm

I’m sorry, I can’t send this information to you, tell me what to do, please send me a video or pictures, or write to me what to do please or remote communication

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Olga Barlow

Support staff

November 3, 2021 11:30 pm

Hello,

Could you, please, provide us with WP Dashboard access to your site at least to check the optimization settings you use and check the plugins you use etc?

If you need just general tips you can find them here https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Regards

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tiger

Participant

November 3, 2021 11:39 pm

….hi

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tiger

Participant

November 3, 2021 11:42 pm

You can delete everything from the beginning and install everything again I expect it is better I have not added anything yet

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Olga Barlow

Support staff

November 4, 2021 12:22 pm

Hello,

I checked theme optimization settings and everything is enabled that could speed up site.
Unfortunately, we don’t have more options to improve speed from theme side. Try to contact your hosting provider, maybe they will be able to hep you from server side.

If you aren’t satisfied with theme speed we are ready to give you refund.

Regards

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tiger

Participant

November 4, 2021 1:39 pm

It’s very slow are you sure it’s not from you it’s the fault of the hosting company?

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tiger

Participant

November 4, 2021 1:48 pm

But the error here appears in the codes js css

A large DOM will increase memory usage, cause longer style calculations, and produce costly layout reflows.

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Olga Barlow

Support staff

November 4, 2021 3:59 pm

Hello,

Read this post https://docs.wp-rocket.me/article/1414-avoid-chaining-critical-requests

You can reduce the number of DOM elements on the page only by removing unnecessary blocks from the page content, footer, header. There is no other way to reduce that.

Regards

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tiger

Participant

November 4, 2021 4:39 pm

I didn’t understand anything, what should I do, should I do it or you?

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Olga Barlow

Support staff

November 5, 2021 3:53 pm

Hello,

If you want to reduce the number of the DOM elements on the page then edit page and remove sections. Keep only those that you really need. Do the same for the footer. It’s related to content management. We can do nothing with this from our side, unfortunately.

Regards

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tiger

Participant

November 8, 2021 8:57 pm

hi

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Rose Tyler

Support staff

November 9, 2021 9:43 am

Hello,

Have you added an image into the Private Content area? We can’t see that image. please provide a new one. Use Lightshot screenshot or Gyazo tool to share links to your screenshots.

Regards

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tiger

Participant

November 9, 2021 10:19 am

The widgets area has errors that also appear in the classic mode, how can it be changed

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tiger

Participant

November 9, 2021 10:20 am

I didn’t put anything

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tiger

Participant

November 9, 2021 10:23 am

How to make slider menu slider for product category horizontal only name without picture؟

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Rose Tyler

Support staff

November 9, 2021 3:29 pm

The widgets area has errors that also appear in the classic mode, how can it be changed

– what errors do you mean? Use Lightshot screenshot or Gyazo tool to share links to your screenshots.

How to make slider menu slider for product category horizontal only name without picture؟

Sorry, but your request is a bit unclear for me. Please describe the desired result in more detail. Provide screenshots/examples, for a better understanding.

Regards

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