Return to previous page

There has been a critical error on your website.

This topic has 9 replies, 2 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

websmart

Participant

December 14, 2021 at 21:39

After updating theme, I started to get errors on my site.

XStore Core Version 4.0.11

Error Details
=============
An error of type E_ERROR was caused in line 125 of the file /wp-content/plugins/et-core-plugin/app/controllers/elementor.php. Error message: Uncaught Error: Call to undefined function ETC\App\Controllers\etheme_get_option() in /home/wp-content/plugins/et-core-plugin/app/controllers/elementor.php:125

Please advise

Please, contact administrator
for this information.

#311890 Copied Theme version: 8.0.11 WooCommerce version: 5.9.0

8 Answers

Olga Barlow

Support staff

December 15, 2021 at 02:14

Hello,

Provide us with WP Dashboard and FTP access to your site, please.

Regards

#311917 Copied

websmart

Participant

December 15, 2021 at 03:04

Here you go

Please contact administrator
for this information.

#311928 Copied

Olga Barlow

Support staff

December 15, 2021 at 11:10

Hello,

Thank you. Could you tell me where exactly you get that error? Because I don’t see any errors on your site.

Regards

#311973 Copied

websmart

Participant

December 15, 2021 at 19:52

look at the url on mobile

Please contact administrator
for this information.

#312052 Copied

websmart

Participant

December 15, 2021 at 20:06

If I disable the “XStore AMP” plugin the site works fine

Please contact administrator
for this information.

#312053 Copied

Olga Barlow

Support staff

December 16, 2021 at 11:12

Hello,

Got it. We’ll fix the issue in the next theme update. Keep plugin disabled till that happened.

Regards

#312140 Copied

websmart

Participant

December 27, 2021 at 20:04

When will the new theme update be?

Please contact administrator
for this information.

#313192 Copied

Olga Barlow

Support staff

December 28, 2021 at 15:53

Hello,

15 Jan, 2022. But try to remove the existing version of the XStore core plugin and install that again from XStore > plugin installer. Check if you still have the mentioned error after that.

Regards

#313235 Copied
Tagged: best selling, critical error, seo friendly, themes, woocommerce
Viewing 9 results - 1 through 9 (of 9 total)