You provided access to an empty directory. We need access to your WP installation.
Regards
Olga Barlow
Participant
December 17, 2021 at 14:18
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 17, 2021 at 14:12
Hello,
Your product is a variable product< so you need to choose variations before adding to the cart, that's why if you press the sticky Buy now button https://prnt.sc/23exmcf you are scrolled up to choose the variation you need to add to the cart.
Regards
Olga Barlow
Participant
December 17, 2021 at 13:39
Hello,
I can’t tell what is the reason of the issue if I don’t see the error. So, update both theme and then XStore core plugin with overwriting and reply back once you get the error. I’ll take a look at what exactly you missed.
Regards
Olga Barlow
Participant
December 17, 2021 at 13:36
Hello,
Edit the Instagram element and disable the Lazy loading option for the element. Check it after that.
What error do you get with the FB login? Because I was able to login using FB.
Regards
Olga Barlow
Participant
December 17, 2021 at 13:17
Hello,
We can’t reduce the number of CSS and JS in our theme. So, you may try the Nitropack plugin that maybe help you to optimize the loading of the existing styles and scripts. In another case, we can offer only a refund.
Regards
Olga Barlow
Participant
December 17, 2021 at 13:15
Hello,
It displays the wrong menu in the backend settings if you reopen the settings but it displays the correct one on the frontend once you saved changes. Did you check the frontend after your changes? Do you still have the wrong menu for categories on the real mobile device?
Regards
Olga Barlow
Participant
December 17, 2021 at 12:55
Hello,
Our email displays the default WooCommerce table there. So, we don’t have special option to customize that in our theme.
Regards
Olga Barlow
Participant
December 17, 2021 at 10:30
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 16, 2021 at 16:59
Hello,
You are welcome.
Regards
Olga Barlow
Participant
December 16, 2021 at 16:58
Hello,
I see that google speed tool recommends you to improve the images and server response time https://prnt.sc/23aa1ow
Also, check the plugins you use. Try to disable plugins that you don’t really need to reduce the CSS and JS.
Regards
Olga Barlow
Participant
December 16, 2021 at 16:12
Hello,
Log in to your https://developers.facebook.com/ account, go to permissions settings from the screenshot and enable email permissions.
I checked your mobile menu and see that it displays Category Mobile TH https://prnt.sc/23a305y
The only moment could be that if you load the header settings of the additional header again it could display the default header settings. We are working to find the solution to fix that. But don’t have ready to use solution at this moment.
Regards
Olga Barlow
Participant
December 16, 2021 at 15:41
Hello,
Provide us with FTP access to your site, please.
Regards
Olga Barlow
Participant
December 16, 2021 at 15:40
Hello,
The update should not cause settings because settings save to DB. Not sure why it was changed.
Regards
Olga Barlow
Participant
December 16, 2021 at 15:39
Hello,
You are welcome.
Regards
Olga Barlow
Participant
December 16, 2021 at 15:20
Hello,
Yes, changes were made to these files.
Regards
Olga Barlow
Participant
December 16, 2021 at 15:18
Hello,
Provide us with FTP access, please.
Regards
Olga Barlow
Participant
December 16, 2021 at 13:19
Hello,
Do you use child theme or parent theme? Can you provide FTP access to your site to check files?
Regards
Olga Barlow
Participant
December 16, 2021 at 13:16
Hello,
Yes, we recommend to use child theme in case you plan any type of customization in future.
Google login works ok as I can see https://prnt.sc/239giq9 Remove the user that we created, please, 8theme.ltd
FB login does not allow you to log in because you did not enable the email permissions https://prnt.sc/239h4bu
Regards
Olga Barlow
Participant
December 16, 2021 at 12:56
Hello,
You added link for your column in the column settings https://prnt.sc/239d1hd
So, that’s why you have that redirect. Remove link if you don’t need that.
Provide us with WP Dashboard access to your site and access to your CloudFlare CDN panel.
Regards
Olga Barlow
Participant
December 16, 2021 at 12:30
Hello,
Slider on the home page works ok as I can see https://prnt.sc/239bjh3 So, have you sorted out?
Can tell you nothing about errors of the Elementor plugin in the console. Contact Elementor plugin support to get more information about that.
Regards
Olga Barlow
Participant
December 16, 2021 at 12:27
Hello,
Mobile panel has some issues with the translation and requires additional custom code to translate that. Could you, please, provide us with FTP access to help you?
