Forum Replies Created

Viewing 30 posts - 14,221 through 14,250 (of 16,144 total)
  • Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:57

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:56

    Hello,

    Please add this code in custom.css to reduce the padding between submenu items:

    .menu .menu-full-width .nav-sublist-dropdown ul > li.menu-item-has-children .nav-sublist ul li a {
     padding: 3px 0 !important;
    }

    For breadcrumbs use this code:

    .page-heading.bc-type-6 {
      padding: 10px !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:52

    Hello,

    Sorry, but I don’t see that section on your Checkout page:
    http://storage1.static.itmages.com/i/15/0711/h_1436601008_6037774_12b68b149e.png

    To change that text you need edit Woocommerce files in the directory wp-content/plugins/woocommerce/templates/checkout/payment.php (line 30) and the file wp-content/plugins/woocommerce/templates/cart/cart-shipping.php (line 67).

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:46

    Hello,

    Is you your issue resolved?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:45

    Hello,

    Go to Appearance > Menus and add “My Account” page to your menu.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:43

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:35

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:34

    Hello,

    1. I’ve activated Visual Composer plugin. Please check.

    2. I’ve checked a product page and tabs are working there.
    Sorry but I don’t see any difference for 2 columns issue. Please show a screenshot.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:28

    Hello,

    Did you mark new products in product editor?
    http://storage2.static.itmages.com/i/15/0711/h_1436599719_2111687_d1a188b2c9.png
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:23

    Hello,

    Unfortunately there is no such option. Sorry.
    To change text color for mobile menu add this code in custom.css:

    @media (max-width: 480px) {.menu > li > a {
      color: #fff !important;
    }}

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:20

    Hello,

    To create footer you need follow the instructions in the documentation https://www.8theme.com/demo/docs/royal/#!/9_footer .
    Please clarify what the exact problems you’re experiencing with the theme and provide us with FTP and WP Dashboard credentials in private content and we’ll assist you.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:15

    Hello,

    We still can’t access your wp dashboard:
    http://storage1.static.itmages.com/i/15/0711/h_1436598844_4035749_e2df2dc0b1.png
    Please check it with your hosting provider support.

    I don’t see any issues on “Terms and Conditions” page:
    http://storage1.static.itmages.com/i/15/0711/h_1436598913_2945349_8ecb80ec96.png
    Please check it with different browsers and make sure they are up to date.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:03

    Hello,

    Please provide us with WP Dashboard and FTP credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:02

    Hello,

    As I see the template is installed on your site. Please clarify your issue and provide us with wp-admin panel credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 08:00

    Hello,

    You can increase the width of drop down section with this code in custom.css:

    .esg-filter-wrapper.dropdownstyle .esg-filterbutton {
      width: 200px;
    }

    Also you can refer to Ess. Grid documentation: http://essential.themepunch.com/documentation/#filtering and visit their support via comments section:
    http://codecanyon.net/item/essential-grid-wordpress-plugin/7563340/comments

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:40

    Hello,

    You provided us with empty FTP account. Please give us access to the site files.
    Provide us with a direct page link where you’re using Interactive Banners.

    You don’t need purchase code for the plugin.
    All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:37

    Hello,

    Could you please clarify your query?
    What are you trying to achieve?

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:36

    Hello,

    2. Perhaps you made some changes in style.css file and the icon was changed because there wasn’t such issue on our test site. So please update the theme and check your site after that.
    You can download Royal theme on ThemeForest site: http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976 (log in to your Envato account).

    4. Add this code in custom.css:

    .fixed-header-area .menu > li > a {
       color: blue !important;
    }

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:29

    Hello,

    I’ve checked VC editor in Chrome and haven’t seen any issues:
    http://storage2.static.itmages.com/i/15/0711/h_1436596181_2868352_dde2ad2b66.png
    Is your browser up to date?
    Please check it.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:26

    Hello,

    As I see the page “Testimonials” shows the content you added in the page editor and not posts:
    http://storage1.static.itmages.com/i/15/0711/h_1436595975_4199993_34ed8852e1.png

    Please check it once more.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:23

    Hello,

    We recommend you to contact Woocommerce support as products pages are their configuration and they can suggest you what code to add to achieve what you want.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:21

    Hello,

    You’re using old plugins versions. You need update them. Download the latest plugins versions here https://www.8theme.com/download-plugins/ and overwrite plugins folders via FTP in wp-content/plugins directory.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:17

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:16

    Hello,

    To enable registration you need deactivate maintenance plugin and go to Woocommerce > Settings > Accounts tab > tick “Enable registration on the “My Account” page”. You should check the form being not logged in to wp-admin panel.
    Please provide us with FTP credentials to check the issue with pop up form.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:08

    Hello,

    Unfortunately we can’t tell you the exact date of the theme release. If developers provide us with the solution earlier we’ll let you know.

    Please take our apologies for inconveniences.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:06

    Hello,

    I’ve placed MasterSlider shortcode in text element instead of using MasterSlider element. Now it’s working. Please clear browser cache and check.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 11, 2015 at 07:00

    Hello,

    As I see modal search form is working properly now:
    http://storage1.static.itmages.com/i/15/0711/h_1436594388_4634882_50f816a060.png
    Have you resolved this issue?

    Please provide us with a page link where you have problem with images.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 10, 2015 at 16:51

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 10, 2015 at 16:50

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 10, 2015 at 16:05

    Hello,

    To leave blog page with sidebar and single post page without it you need to edit each blog post and select option “Without sidebar” in Page Layout block > Sidebar position. And you don’t need to change theme settings provided in my previous post.

    Best regards,
    Jack Richardson.

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Viewing 30 posts - 14,221 through 14,250 (of 16,144 total)
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