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Woopress Kids – Bad mobile user experience – Big Problem

This topic has 15 replies, 3 voices, and was last updated 8 years, 4 months ago ago by Eva Kemp

Rene

Participant

July 9, 2015 at 23:00

Hello,

Yesterday our webshop is online and I noticed a lot of problems withe mobile users!
The bouncepercentage of this group is very hight. Around 40%.
If I use my cellphone I experience the same problem and bounced from the site directly. My cellphone turned explorer off.

Hope you can help me to solve this big problem.

#74376 Copied Theme version: Woopress Kids WooCommerce version: 2.0

14 Answers

Eva Kemp

Support staff

July 10, 2015 at 15:26

Hello,

Could you please describe your problem with more details?
Please show screenshots with the problem.

Thank you.
Regards,
Eva Kemp.

#74541 Copied

Rene

Participant

July 10, 2015 at 15:50

Hello Eva,

You can try http://www.speelgoedfontein.com with your mobilephone and see whats happening.
I’ve got a bounce percentage of 34% until now for today. That’s a lot. Most of my customer access the website via mobile.

Next to that I’ve got another problem with Woopress version 2.2. At the homepage the layout of ‘new products / featured’ is how it should be. Can you check that also? I will make a screenshot of it from my testserver.

Thanks for now.

#74550 Copied

Rene

Participant

July 10, 2015 at 18:08

Next to that I’ve got another problem with Woopress version 2.2. At the homepage the layout of ‘new products / featured’ is not showed how it should be. Can you check that also? I will make a screenshot of it from my testserver.

Thanks for now.

#74577 Copied

Rene

Participant

July 10, 2015 at 18:29

Hello Eva,

When I try to place a product in the shopping cart or when I want to remove a product in the shopping cart my smartphone stops the internet and then I can start over again.
Hope this will help you. Many thanks.

Regards, Rene

#74578 Copied

Jack Richardson

Support staff

July 11, 2015 at 08:43

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#74642 Copied

Rene

Participant

July 11, 2015 at 11:32

Hello Jack,

Hereby the credentials.

I tested myself the iphone ios 8.4, andriod phone latest version and the windows phone latest version. The problem lies with the windows phone. Is this a known problem?

Many thanks.

Please, contact administrator
for this information.

#74668 Copied Theme version: Woopress Kids WooCommerce version: 2.0

Rene

Participant

July 14, 2015 at 09:22

No response? Windows phone known problem?

#75044 Copied
Eva Kemp

Support staff

July 14, 2015 at 10:23
Hello,

Sorry for a delay.
We’ll fix the issue with tabs in the next theme update.
Meanwhile you can use this code in custom css:
```
@media (max-width:480px){
  .products-tabs .wpb_tabs_nav{
    border-top: 1px solid #ddd;
    padding: 8px 0;
    border-bottom: 1px solid #ddd;
  }
  .products-tabs .wpb_tabs_nav li{
    width: 100%;
    padding: 8px 0;
  }
  .products-tabs .wpb_tabs_nav li a:after{
    display: none;
  }
}
```
Regards,
Eva Kemp.
#75058 Copied
Rene

Participant

July 15, 2015 at 22:09

Thanks Eva.
Is it solved in woopress version 2.3?

Regards, Rene

#75457 Copied

Eva Kemp

Support staff

July 16, 2015 at 09:23

Hello,

Unfortunately tabs fix wasn’t included in the 2.3 version, but we’ll add it in the next update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#75508 Copied

Rene

Participant

August 10, 2015 at 20:21

Hello Eva,

Any idea when we can expect the new theme version? Will the new theme be compatible with woocommerce 2.4 also?

Many thanks.

Best regards,

Rene

#79282 Copied

Eva Kemp

Support staff

August 11, 2015 at 09:02

Hello @Rene,

Sorry, but for now we can’t tell you the exact date of the new theme release. Our developers are working on it. It may be produced in a week or 2.

Thank you for understanding.

Regards,
Eva Kemp.

#79338 Copied

Rene

Participant

December 5, 2015 at 08:43

Hello Eva,

There are still many bad experiences from mobiele users. Response time from website is to slow. Bad experience from iOS, Android and Windows phone users. Please can you solve this?

I tried myself your demo woopress site with my Windows phone and that doesn’t work either. When i try to visit your demo woopress site my Windows phone stops and exit the explorer.

Many thanks!

#102869 Copied Theme version: 2.5 WooCommerce version: 4.3.1

Eva Kemp

Support staff

December 7, 2015 at 17:06

Hello @Rene,

Please check the site in another browsers.
Also you can speed up the site following the suggestions from these articles:
http://codex.wordpress.org/WordPress_Optimization
http://techtage.com/speeding-up-wordpress-sites/
http://www.sparringmind.com/speed-up-wordpress/
https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/

Regards,
Eva Kemp.

#103097 Copied
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